Review Time
Refund system is a joke. It took them three months to even respond to my refund request after I didn’t receive an item. Now they have technically sent me the money and it’s supposed to be in my account in ten days but it has been two weeks and still nothing.
I’m really disappointed with my experience with Unndr. I placed an order for the Escape to the Chalet set and when it arrived, the bra was missing. I only received the knickers and garter belt. Mistakes happen, but what’s unacceptable is the complete lack of customer service.I emailed them on 23/10/2025 with all the details, including photos and my order number. Since then, I’ve sent three follow-up emails and haven’t had a single response. No acknowledgement, no update, nothing.For a company selling premium products, the customer support is honestly a joke. I just wanted the item I paid for or at least some communication. Really frustrated and won’t be ordering again.
I ordered a couple of sets and followed their sizing test on their site. Sadly, one of the sets was way too big. I contacted them and they immediately offered to sent a new set in the correct size. Very friendly and helpful. Sometimes it might take a bit longer before you get a reply, but fully worth it to wait.
I cancelled my subscription within the first order since I was moving house and currently pregnant so I couldn’t afford to continue the subscription but I got in touch via email, they got back to me after a week or so and said they could still send out the monthly set and also cancel but also to my new address which was not possible on the website I don’t think, they also emailed back to make sure it was sorted, the set has arrived and I wanted to leave a review because despite the few bad reviews they were efficient with communicating back with me and I also think the set is really pretty and good quality and would buy again, thankyou
I had a great experience in terms of delivery with my order being quick and efficient. An item was not available and it was quickly resolved in terms of customer service being amazing and helping me massively. I would recommend an amazing product as quality was amazing and customer service being great. I was so impressed with my items and would definelty order again and recommend to others.
On their website it says UK orders get shipped in 24 hours and arrive between 4-7 days. I have waited 3 weeks and only just received confirmation that the order has been dispatched. After trying to contact them via the form on their website after 1 week I have still not heard back and I'm still waiting for my order.
I have ordered from Unndr a couple of times now and I love the quality of the products, the sets are beautiful! I recently had trouble with an order and the customer service department were so helpful ☺️ They got back to me very quickly and were apologetic that something had gone wrong with my order. They sorted the issue straight away, am very pleased with how they handled my query 🫶🏼
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Essential By Design.
At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month.
We care deeply about our customers and are always here to help with sizing, orders, and anything in between.
Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.See more
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