Review Time
Customer service was great, they responded to me incredibly quickly and processed my returns the same day I contacted them! The set were very pretty and though I worried I got the wrong size, the bras surprisingly fit me!My only reall problem is that the sizing charts are just a tad confusing! But clearly I got it down.
My order hasn’t arrived and I haven’t had any updates or responses to my emails in over 3 weeks. It was supposed to be 3-5 days delivery. Ironically they have managed to spam me with Black Friday deals but can’t reply to an email about missing order. Mistakes happen but not responding to emails about a missing order whilst trying to sell more when you clearly can’t keep up, seems like a very poor strategy, and untrustworthy. I want my money back
I ordered from Unndr in the black Friday sales, and unfortunately the courier marked the package as delivered but it was no where to be found. As soon as I contacted Unndr and explained the situation they immediately rectified the situation, the same day. The service was helpful, speedy and polite. I would happily recommend them on customer service alone, but would also add I'm very happy with the products I purchased for the prices I paid. Will order again.
I love this company and everything it stands for! I’ve just received my first monthly set, and I’m absolutely obsessed. The quality is definitely there, and you can tell a lot of thought went into the designs.Through my own fault, I ordered the wrong size, and when I emailed to have future orders amended to the correct size, they responded very quickly and even offered to send me the current set in the right size without me asking.I’m very excited to see what the December monthly set holds, and I recommend Unndr to all of my friends. It’s a lovely self care bundle in my opinion.I couldn’t recommend them enough!
I subscribed in October to treat myself. I've received nothing. I have tried to contact the seller - nothing. I've been charged monthly for this "subscription" and have nothing to show for it. Terrible service that feels like a scam. I just cancelled my subscription and hope one day some of the products they owe me show up at my door!
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Essential By Design.
At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month.
We care deeply about our customers and are always here to help with sizing, orders, and anything in between.
Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.See more
