unndr.com

3.9
3.9 Based on 198 reviews

Essential By Design. At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straigh...

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Average Rating

3.9

/
5

198 Reviews

5 Star
65%
4 Star
6%
3 Star
2%
2 Star
6%
1 Star
21%

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Review Time

Emily-rose Johnson
Incredible company and customer service

I bought the peaches and cream set back in July and absolutely adore it I didn’t know my size so used their size guide and it fit perfectly. I also subscribed to their monthly subscription in July and as I was unsure of the times and didnt know if I did it correctly I reached out to the company via email and they replied so so quickly and reassured me that all was okay and sent me a tracking link for my parcel. Incredible company and customer service

5
Date of experience: Aug 20, 2025
katie h
amazing customer service and product

The most gorgeous set❤️ such high qual and v flattering. The lovely ppl @ unndr even sent me out a size up in bottoms after the ones I'd originally selected were too wee. Most definitely will be using again xx

5
Date of experience: Aug 19, 2025
Zoë O'Reilly
Amazing service and so helpful!

Amazing service and so helpful!

5
Date of experience: Aug 19, 2025
customer
Not quite right

I just received my Forest Fantasy set today and as a whole I would say I am glad I got this on sale. The design is beautiful, the colour rich and love the combination with the garter belt. Now for the less good parts, it feels like quite a low quality garment. The sizing is very weird and the fact that both the belt and bra had only two closure clips made them harder to fit right. Upon wearing it, I could see parts where the bra was scrunching because it wasn’t sewn properly and overall, the set didn’t sit as right on the body compared to others of similar (pre sale) price point. I would return it but seems like they don’t accept returns.

2
Date of experience: Aug 12, 2025
Elena Faillace
Possible scam

I paused my subscription in November 2024 and 2 weeks ago at 5am on Saturday I received an email saying that the status of my subscription changed and I submitted an order. I didn’t do any of this, and I immediately enquired about it. I haven’t received any reply yet, and I feel quite scammed, just because I paused the subscription instead of canceling it, thinking I could reopen it in the future. There is no way to call them, so even if I know their products are legit I would warn people on leaving their cards on their website.

2
Date of experience: Aug 09, 2025
Laura Holt
Size chart wrong

Pieces are really nice seem good quality, biggest issue is they don’t accept returns and I’ve ordered £40 worth of goods that are now too big. The sizing chart is quite a bit out I am a 36C and usually a Uk14 in clothing so it recommends for me to get an XL that is loose, I suppose it’s better than too tight but there’s nothing sexy about saggy knickers 🙃

3
Date of experience: Aug 09, 2025
Laura Radavičė
Scam, fake reviews ‼️

After 5 months from order date I managed to get my money back through my bank. I disputed my order, because I didn’t get eanything and at last my bank returned my money 121,85€. Its a scam site that has a lot of fake reviews. Read about this site online, they take your money and they steal your data, be carefull.

1
Date of experience: Aug 05, 2025
Etta
Pretty designs, but terrible quality and customer service.

While the design is very pretty, and I was especially glad to find a set in black and green, the quality is very low and the customer service at this company is non-existant. I have been trying to get into contact with Unndr for three weeks with regards to a badly sewn bra and broken garter belt, however I have recieved absolutely no response. I am so disappointed in this company.

1
Date of experience: Aug 04, 2025
10/10 customer service

I ordered a set from Unndr and it arrived missing one piece of the set. I emailed them and got a response straight away. They were so generous in solving the issue and sent another set ( which I am awaiting)! Very good customer service!!

5
Date of experience: Jul 25, 2025
Netr0x64
Not worth it

Avoid ordering if you are not in the UK - had the worst experience ordering from Italy. Ended up spending more on delivery and taxes than the set itself, which I had to pay in addition to the costs for placing the order - so imagine the surprise when it arrived and I had to pay more to collect it… additionally, after paying for “express” delivery, I waited almost a month. Definitely not worth it.Quality was not good either - cheap materials and poor work

1
Date of experience: Jul 20, 2025

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Business Details

  • Essential By Design.

    At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month.

    We care deeply about our customers and are always here to help with sizing, orders, and anything in between.

    Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.See more

  • email hey@unndr.com
  • language https://www.unndr.com

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