ups.ie

1.2
1.2 Based on 761 reviews

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Average Rating

1.2

/
5

761 Reviews

5 Star
3%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
95%

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Ryan Fisher
They are the worst costumer service…

They are the worst costumer service ever. Useless and helpless. I can track the parcel online myself I’m calling to get support on an issues and you can’t help , the costume option 6 won’t answer any calls , bad bad very bad service!!!

1
Date of experience: Jan 19, 2024
WB17
I've had UPS deliver 11 items to me…

I've had UPS deliver 11 items to me over the past 18 months or so. There were issues with the delivery 9 times. Lost packages, drivers pretending to contact me, delivering the item to the wrong address and then ghosting me, the whole shebang. By far the worst and most incompetent courier to operate in Ireland.

1
Date of experience: Jan 18, 2024
The level of incompetency is impossible…

The level of incompetency is impossible to describe. I was supposed to receive my package on Monday which I made sure I was home for. It didn't leave the depot. It was out for delivery and the driver never turned up, only update was could not be delivered. I have a camera and he never showed up. Since then I have been contacting ups customer care and being reassured it will be delivered the next day and the package never leaves the warehouse. I can't even go pick up my package because it has to be scheduled too. Ridiculous. Absolute joke. And the worst is, you don't even have to choose the carrier when getting a delivery so you could end up with these incompetents again. I hope they read this and have the decency to do something about it .

1
Date of experience: Jan 18, 2024
Mort B.
Over 9 days for a delivery from Italy…

Over 9 days for a delivery from Italy and still waiting, there isn't yet a delivery time, UPS is getting shameful over the years. Worst delivery company in my experience. I will not buy any longer from companies who use UPS for their shipping.

1
Date of experience: Jan 18, 2024
Denise Cook
Disgracefull

Disgracefull. A donkey would have been faster. Obviously UPS dont care about cistomer service or their customers. Nnever had a good experience with them. Cant deliver on time. Puttings itens out for delivery on tracking them rescheduling after. Customer setvice incompetent. Come on ups get your act together. Your reviews tell you you need to get your act together. Empty promises . Shouldhave been 0 stars.

1
Date of experience: Jan 18, 2024
abodrouzi64
This is the worst delivery company I…

This is the worst delivery company I have ever dealt with. Doesn’t even deserve the one star. They have no customer service in Ireland. The only phone line directs you to the Philippines where they have no communication with the Dublin depot whatsoever. Lie after lie, changing the story on why they kept parcel for over a week, and then tried to charge extra fees on a European pre paid package. Promised for 4 days in a row it was ‘on a truck out for delivery’ when there was no such truck. Told I’d receive calls back ‘within an hour’ 3 days in a row. Absolute shambles of a company have actually put me off ever ordering from the original company that used UPS as there courier. You are better off driving to the depot in Finglas yourself. AVOID ALL COMPANIES USING UPS.

1
Date of experience: Jan 18, 2024
cricri13013
Absolutely awful

Absolutely awful, PayPal had to refund me. Just avoid. I would lose the will to live if I had to explain.

1
Date of experience: Jan 16, 2024
Wendy Johnson
Disappointing Experience!

My experience with the company was utterly unacceptable. After placing an order, I waited for delivery, only to receive the excuse that no one was home, which is a complete lie. The communication was poor, and the service was inexcusable. I do not recommend this company to anyone, and I will think twice before making any future purchases from them. Simply disappointing!!

1
Date of experience: Jan 16, 2024
Jasper Carter
Stay away from this company!!

Stay away from this company!!! I DO NOT RECOMMEND!!! Terrible service, lying employees, unqualified customer service. I ordered in advance, a very important thing for me. I received a message that it should be delivered on the specified day!! Three days of waiting, nervousness and destruction of all plans, but I still haven't received the parcel, although a clear day for receipt was reported in the message. After that, there was a call from one of the branches and they asked if I could come and pick up my parcel from their branch. Employees are not qualified, not knowledgeable. With a very poor level of spoken English. No service at all. After calls to customer service, there is no response either. Very disappointed!!! The lowest rating in everything!!! DO NOT RECOMMEND!!!

1
Date of experience: Jan 15, 2024
dreamax00
How UPS Transformed Package Delivery into a Magical Mystery Tour

In an astonishing display of unparalleled excellence, UPS has once again outdone themselves in the art of vanishing packages and laughable service. Bravo! It's as if they've mastered a form of magical logistics, where packages bound for Dublin embark on an epic journey to the realm of the lost and forgotten. My own package, destined to grace my doorstep two weeks before Christmas, embarked on such an adventure. Did it arrive? Oh, what a quaint notion! Instead, it partook in the grand UPS tradition of playing hide and seek at their Dublin facility.But fear not, for UPS, in their boundless generosity, graced me with a sequel - and a replacement package from my shipper was on the way! Promised for a Monday delivery, it too decided to join the mystical dance of the missing parcels. The UPS tracker, a beacon of hope, teased me with promises of a delivery between the hours of 1300 and 1500. I waited, anticipation turning to despair, as the realisation dawned that my package had likely transcended the physical plane.Seeking solace, I called their customer support, a merry band of storytellers who spun tales of depots locked tighter than Fort Knox, and updates that were more elusive than a unicorn. Promises of callbacks turned out to be as substantial as a puff of smoke, and the disconnect button must surely be the most worn-out part of their phone system.It's a marvel, truly, how UPS has taken the simple concept of package delivery and turned it into a labyrinthine epic of mystery and intrigue. With an impressive online 1.1-star rating, they stand as a beacon of hope for aspiring businesses everywhere. Why, I'm inspired to start my own delivery service, where I too can achieve greatness by simply making packages disappear. I'm aiming high – perhaps a 1.2-star rating is within reach!

1
Date of experience: Jan 15, 2024

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