Review Time
They almost never deliver items due to a lack of effort and incompetent personnel. The couriers have my phone number and full address but refuse to call for access to the building, simply choosing not to deliver. Even after failing to deliver, I still receive email notifications stating the delivery was successful. Horrible service.
They leave packages at the front gate of an apartment block. By the time I get home, the package is gone. I missed a call because I was in a meeting, and when I called back two minutes later, it was too late. I’ve stopped purchasing from certain retailers because of this service, and now I have to check that the company doesn’t use them for deliveries.
This is a rubbish company. My item was in Dublin a few hours after leaving Germany then it went to Santry. There was a "mechanical breakdown" and the parcel was static for 24 hours. I rang the laughable "customer service", it seems to be based in India, and a lady read me her little script 3 times. It's now Friday machinery obviously won't be fixed and I won't get my item until at least Monday. I know we are used to poor service in Ireland but this is pathetic especially as it isn't a free service. I would never have picked these it was the seller.Slight update in order to make a claim against ups you need to register with them and hand over your data.
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