Review Time
Appalling. Atrocious.Comfortably the worst experience with a delivery I can remember. 5x occasions I was told my package would be delivered 'by the end of the day'.....never arrived. Couldn't locate the house despite it having an eircode. Asked me to switch to a local OohPod and then lied and said it was broken ( I went down and looked straight after they emailed me this nonsense and it was working perfectly) I ended up just requesting a refund after 4 weeks of dealing with a company who couldn't manage a delivery 30km's from their depot. If I can at all avoid using UPS in the future I will be.
As bad as eir and Sky, worse than useless, 10 days waiting for a parcel from Italy. UPS don't give a toss for their customers. The customer service is a lesson in world class BS. The agents read from a script and are incapable of being constructive or factual. The UPS website is digital torture. In the last 12 months, I've had 15 UPS deliveries at home. 14 out the 15 deliveries were delayed. The 15th still hasn't materialised.
I delivered my package (20Kg) to UPS in Finglas last Friday evening for delivery to Portugal the following Monday week. Delivered on the following Wednesday (4 days early - but advised) in perfect condition to Olhos de Agua by the ever ‘smiley helpful’ UPS driver. Superb effortless service at an excellent price. I am agast reading the reviews here as I am now retired but had experience of UPS deliveries to Stillorgan (Dublin) for decades and always a friendly face ( Mark usually if memory serves) and exceptional service. I only call it as I experience it !!
I wouldnt even rate this pathetic company.Home all day working away on orders and expecting a delivery of materil from these clowns.Low and behold they cant gain access.left my number on the delivery details so why doesnt the driver call the number on the delivery docket so i can come down and collect it.? Inept fools.Get onto customer service and the usual spiel and having a begging tounge up my backside which was coldly dismissed. Was told id get a call back in an hour from the office in Dublin. Waiting 4 hours so i contacted cs again and provided them with same details provided earlier.Cs contact me at 5pm and guarantee they will have my order here the next day and will have the driver ring my phone prior to delivery......never happened. Parcel was taken back to depot and had to contact them myself. They tried TWICE to deliver it today without contacting me as promised.The whole company seems intent on killing itself. Thats fine but my buisness lost out on a 400 euro order because id no materials on hand that ups were responsible to deliver.U p s = USELESS PARCEL SERVICEDO NOT USE!
I have honestly never in my life experienced such incompetency, across the board, in a company. Saying that they ‘attempted delivery’ two days in a row, when someone was at home ALL DAY for the entire 48 hour period. Then being unable to change the delivery to a collection online as the website was not accepting the (copied and pasted) reference number. Then when eventually we managed to change it by phone and were told by the person to collect between 6.30pm and 9pm, only to be informed on arrival that the collection point closes at 9pm. Unbelievable!!!!
The worst company!!! All the time same problem, from 1 week I phone them 3-5 times per day becouse AGAIN I didn’t receive my parcel and I got from them just LIES.. is nobody able to do something there. Last year they lost my 5 parcels..all the couriers Fast Way, An Post, DHL etc.. are coming to my adress just UPS no.. It’s annoying..
Read the other reviews.....all of that. Customer care oblivious to the issues with the drivers lies. Someone from corporate in the US could do with coming over and firing every single person in the company in Ireland and hiring lobotomised monkeys to do the deliveries.
Worlds worst parcel carrier !UPS= Utterly Pathetic Service 🤨Goods arrived damaged. Contacted the seller Amazon. I am told the delivery was "attempted" unsuccessfully, so they can't do anything regarding the damage claim until it's been delivered. Err it's in my garage unless it's an optical illusion 🤬 How totally useless you are. Everyone I speak to has had a painful experience with you ! How difficult is it to do your job properly ? DPD & An Post manage it on a daily basis......
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