Review Time
Overall - we love the cabinets, they look amazing, and are super strong.The Company - well established, large company who has been making cabinets for years in the UK and now for some time in the US. It was nice be able to walk into a very large showroom (in Lawrenceville, ~25-30 full kitchen examples maybe?) to see what was available. When doing your kitchen, it is nice to be backed by such a large organization with a good reputation. It seems well run and managed overall and was good enough to keep us from even looking at the competition.The Product - We really liked the product. We used their cabinets for our kitchen renovation. They do other things too, but we only used them for kitchen cabinets. The cabinets are very well made, all out of MDF, very solid and attractive. We got the Juratek (vinyl wrapped) finish, and it has a beautiful finish which should be easy to maintain. We did have a few defective parts where the wrap didn't adhere properly which were replaced without question but are made to order so factor that in. Once installed, unbelievably solid, I was able to do pull ups on the upper cabinets. They use plastic legs which some people don't like, but I found that makes for a much better installation due to the adjustability. The leg plastic feels a bit brittle, but when properly installed are quite solid. They are holding up our quartzite countertops which weigh up to 800lbs, no problem.Lots of options in their catalogue for design flexibility and with the help of staff, we were able to do some really interesting cabinet arrangements.The build on the cabinets could be a scosche improved. Nothing significant, but some of the edges were not perfectly aligned, the hinges were not all perfectly centered. I am a perfectionist, for most I suspect they wouldn't even notice.Acquisition and installation - I'm a decent DIY'er, have never done kitchen cabinets, but was confident in taking on the installation myself. Their installation costs are reasonably high, at least this is what I initially thought. Turns out, since all their cabinets are frameless, the sides, tops and bottoms around each cabinet are cut to size and installed in place. This made for a much more involved and time consuming installation than just hanging pre-made, framed cabinets. In retrospect, their installation price I feel is fair considering the amount of work involved. Everything came exactly on time, that was very reliable.One thing to consider the Juratek is unforgiving. There really is no way to repair it so it looks good if you make holes in it for example, so you have to be super careful not to damage it in any way and when you install it, you have to hide everything (screws, etc) which required some ingenuity. Everything has to be done from the insides or non-revealing surfaces. When cutting it, you have to be careful about tear out as it is not easy to repair it. They provide a wax pencil and ink pen, the ink pen works ok for color, but the wax pen is veritably useless, does not mask well at all if there are tiny chips, etc.When the cabinets showed up, I had a fair bit of boxes and packages for the installation. I did not go through everything to check for damage and I should have. There were some defective parts, and since I was replacing them as I moved along, each part took about a week to make and ship. After a couple of these, I went through the order and checked everything out. There were less than a handful of issues, which was not bad for my order which was over 20 cabinets.Pre and Post Sales Support - pre sales was very accommodating. They spend plenty of time with you going through the showroom, figuring out what you like, going over options, and there are many! They put everything up on screen right away, and they also have a virtual reality station so you get to walk through your installation even prior to ordering if you like. Our salesperson could have been more adept at the software, we did sit for a while as he made changes we requested. I suppose it was ok all things considered since they were modeling it real time.When we got to the topic of price, they weren't pushy but they do tell you they are having 'the best sales they've ever had' only to find they have these 'best sales ever' all the time. It appears to me they have a very high retail, then big markdowns (20-60%) to give a feeling of a good deal. We found their final pricing to be fair for what you get, so in my opinion, they should just start with that. I suppose this is not different than some others.Post Sales Support - While going through the whole process prior to acquisition, I hadn't thought about this and it ended up being one of their strengths. Always available, very helpful, addressed all issues. A bit to get the showroom on the phone, but not bad.
For new users, Please Please listen,This company is lying about everything. I spent about 2 years with them and now I want to claim a small surgery. what they told me is that I don't have medical record. I called my vet to get it and they now saying they need more records and confirm with the hospital. I told them to call and also notify my vet. MOST IMPORTANT: they did not make the call, and they claimed they can't get connected with the vet so they can't claim it. It's an endless loop that you will never never never get the reimbursement because they did not make any call to the vet.
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