Review Time
Booked the Planet Hollywood Costa Rica Papagayo, 3-12 to 3-18. Our flight from Miami was cancelled by AA, and we could not flyout until Mon the 14th, I called the resort to tell them we were still coming, they told us they would note our reservation, upon arrival at the security gate on Mon the guard stated they had no rooms for us, after about 20 mins they let us proceed into the resort compound, the front desk failed to inform security of our delayed check-in Our reservation stated we had 500.00 resort credit per room. At check in we were not provided any details regarding this, and the PH team member had limited English and we had limited Spanish speaking abilities. The following day I called down to the front desk to ask how the credit would be applied, and was told it would be applied at checkout, it would go towards, the spa, enhanced dining, excursions, etc. We used the SPA three times, took an zipline/atv trip. At check out I ask about our resort credit and was told we had to use the coupons at the time of service. We were not given any coupons at check-in, so had no idea about the use of them. After about 20 mins or back an forth Planet Hollywood agreed to apply two of the spa coupons of 50.00 each against our charges but only applied 97.50 of the 100.00. I asked about the other 402.50 and was told it had to be with the coupons, our reservation did not mention anything about coupons nor were we given them. We have been emailing back in forth with PH, and they have offered 100.00 in points, which we have declined.
Booked the Planet Hollywood Costa Rica Papagayo, 3-12 to 3-18. Our flight from Miami was cancelled by AA, and we could not flyout until Mon the 14th, I called the resort to tell them we were still coming, they told us they would note our reservation, upon arrival at the security gate on Mon the guard stated they had no rooms for us, after about 20 mins they let us proceed into the resort compound, the front desk failed to inform security of our delayed check-in Our reservation stated we had 500.00 resort credit per room. At check in we were not provided any details regarding this, and the PH team member had limited English and we had limited Spanish speaking abilities. The following day I called down to the front desk to ask how the credit would be applied, and was told it would be applied at checkout, it would go towards, the spa, enhanced dining, excursions, etc. We used the SPA three times, took an zipline/atv trip. At check out I ask about our resort credit and was told we had to use the coupons at the time of service. We were not given any coupons at check-in, so had no idea about the use of them. After about 20 mins or back an forth Planet Hollywood agreed to apply two of the spa coupons of 50.00 each against our charges but only applied 97.50 of the 100.00. I asked about the other 402.50 and was told it had to be with the coupons, our reservation did not mention anything about coupons nor were we given them. We have been emailing back in forth with PH, and they have offered 100.00 in points, which we have declined.
Sebastian Rojas from Costa Rican Vacations planned an amazing trip for our family. Every detail was taken care of. Transfers were on time, drivers were wonderful, tours were excellent and we appreciated all of his suggestions and responsiveness to our questions. The travel team was also very helpful during a challenging situation. While in Tamarindo my husband had a medical emergency that required him to be airlifted to a surgeon in San Jose (about a 4.5 hour drive from us). My children and I were not able to accompany him. It was scary and stressful, especially being so far from home. The in-country team checked in with us repeatedly and handled the complicated logistics of getting him back to us after his hospital stay. They also checked in after our return home. We truly appreciate their responsiveness and compassion. Natalia and Abigail were especially helpful. I am not sure how we would have managed without their support. Thank you, thank you, Costa Rican Vacations! We look forward to planning another trip with you.
Sebastian Rojas from Costa Rican Vacations planned an amazing trip for our family. Every detail was taken care of. Transfers were on time, drivers were wonderful, tours were excellent and we appreciated all of his suggestions and responsiveness to our questions. The travel team was also very helpful during a challenging situation. While in Tamarindo my husband had a medical emergency that required him to be airlifted to a surgeon in San Jose (about a 4.5 hour drive from us). My children and I were not able to accompany him. It was scary and stressful, especially being so far from home. The in-country team checked in with us repeatedly and handled the complicated logistics of getting him back to us after his hospital stay. They also checked in after our return home. We truly appreciate their responsiveness and compassion. Natalia and Abigail were especially helpful. I am not sure how we would have managed without their support. Thank you, thank you, Costa Rican Vacations! We look forward to planning another trip with you.
The trip was amazing and stress free. We did not have to worry about anything. Costa Rican vacations took care of all of the planning and the communication was on point. We customized the trip based on what we wanted to do. Sebastian offered several different hotels and things to do, along with his favorite restaurants. They even scheduled a romantic dinner for us one night that was fantastic. They provided all of the info needed for COVID paperwork and answered the questions we had. The service was beyond our expectations while in Costa Rica. We are already planning our next trip!
The trip was amazing and stress free. We did not have to worry about anything. Costa Rican vacations took care of all of the planning and the communication was on point. We customized the trip based on what we wanted to do. Sebastian offered several different hotels and things to do, along with his favorite restaurants. They even scheduled a romantic dinner for us one night that was fantastic. They provided all of the info needed for COVID paperwork and answered the questions we had. The service was beyond our expectations while in Costa Rica. We are already planning our next trip!
Our experience with Costa Rican Vacations from start to finish was amazing. My representative was Sébastien Rojas and he helped us plan our honeymoon. He listened to our wants and desires and he delivered. Costa Rican Vacations guided us through the process from arrival to departure VIP style.. We cannot wait to go back. Our honeymoon was absolutely perfect 🥰
Our experience with Costa Rican Vacations from start to finish was amazing. My representative was Sébastien Rojas and he helped us plan our honeymoon. He listened to our wants and desires and he delivered. Costa Rican Vacations guided us through the process from arrival to departure VIP style.. We cannot wait to go back. Our honeymoon was absolutely perfect 🥰
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Costa Rica Vacations planned by experts. Personalized vacations packages to Costa Rica. Trips include: luxury hotels & resorts, private vacation villas, adventure tours, and transportation. Exceptional service and 100% guaranteed! Toll Free: 1-800-606-1860
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