Review Time
I ordered a fake fur coat on 30th December. First thing was that it didn't arrive until 25th January. When it arrived, it was an absolute piece of tat. I wouldn't have paid £20 fir it let alone £105.Customer service say that to get a refund, I have to pay the shipping to China. That makes no sense when I am already down £105.This company is a bunch of rogues. When you order, no mention is made of you having to wait a month for a shipment from China. Nor do they tell you that to return items, you have to pay to ship to China.Wish I could give it 0 stars.
DO NOT ORDER! The order took ages and when the courier delivered to the wrong address and they have confirmed, VALENTI did not respond to any emails, they have failed to acknowledged that the courier indeed delivered the package to the wrong address and no resolution was offered. i JUST LOST the money for the order, I could report them as the courier company confirmed the lost package and it was their responsibility to refund me or resent the package but they do not respond.
Do NOT use this company! This is a SCAM! Ordered a jacket for a present on Jan 20th, emailed them on 29 Jan to see where it was she get an ETA. They could not give an answer, refused a refund. Roll on 17 FEB, no longer able to track this product, they say it’s been lost in the post and offered to “send another free of charge” eeeh, I don’t think so, I never received the one I already paid for. They asked me to confirm the address they had for me but it was in a different country. I refused and asked for a refund. Several emails later arguing with an AI response, they still refused a refund. Luckily, I Realised I paid via pay pal, raised a dispute and got a refund within seconds! Stay AWAY! If I could give -1000 stars I would. Joke of a company! Should not be allowed to trade in the UK!!!
Ordered some boots nearly a month ago. Then nothing. When I contact them they do respond but only with excuses - there’s been a delay, it will be shipped soon, we can’t refund, it’s been shipped, but no shipping details given! Here’s 10% discount off your next order… not a chance!! Definitely a scam company! Will be contacting my credit card company first thing tomorrow!!!
My son ordered a coat 2 weeks ago and nothing has shipped. Only received AI generated auto replies that politely fob you off.At best they are drop shipping cheap crap from ChinaAt worst you will receive nothing at all.It was the number one google ad when my son was searching for a coat - which is frustrating.AVOID !!!
SCAM! As everyone else, had the same experience, and yes I should have checked the reviews prior placing the order. A day after placing the order I got an AI generated email to inform me that the product is not available and either to choose another one or to get a refund - luckily I checked the reviews and I knew it was a proper scam! Obviously I have asked for a refund but there was no response whatsoever. I did contact my bank and PayPal after 3 days and luckily I will get my money back - please don’t order or if you do, don’t wait for a resolution - raise this with your bank or PayPal immediately!
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