Review Time
---- UPDATEwas contacted by customer Service and came to a comon agreement on how to proceed ... it does not make the furniture better, but the solution is OK for me. ---Really bad quality Unbelievably hard to put together- soooo many screws and holes which do not align Also LED light strip does not stick at all. Item not white - grayish white and corners not aligned.Will ask for money back or return.
Not only did the items turn out better than expected but when I needed to return, whilst there was some confusion initially, the resolution ended up being very quick and very good. They are very customer focused and this is something a lot of companies could learn from.
I got a Tatami-style tiber bed. The quality of the product is bad, really bad. The timber breaks easily and the screws get over threaded easily. The number of screws are counted to the exactly required, so no option once some get damaged.The final result is a timber bed that produces noise any time it is used.
I ordered a parasol and also a bronze cast iron parasol base from this company, but when the items arrived, I realised the parasol base had much more gold on than was shown on the site. I enquired about exchanging the item for a black one instead and the company said I would have to reorder it in black if I wished, but in any case they would immediately refund the cost of the unwanted item to me, but I did not need to return it and could discard it or just keep it. Very impressed with the excellent service as they certainly went the extra mile in this case.
Well you take as you find and I have to say my experience with vidaXL has been great ! I ordered a handbasin as it was £20 less than other vendors on line. Ordered on the Wednesday late and received on the Saturday lunch time-and well packaged .I also ordered a waste but received a slotted when I needed an unslotted -my fault?I used their chatbot to rectify this and the technology worked brilliantly. Normally these things are a disaster !
My first time buying but brilliant service. I had an issue that was entirely my fault. I contacted the company via email, not expecting much if any help. Well how wrong I was! Such a professional and customer focused company. Definitely use them again in the future.
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VidaXL ist ein internationales E-commerce Unternehmen wo Sie alles, was Sie für Heim & Garten, Garage und Heimwerken benötigen, finden können. Unser Konzept ist darauf basiert ein breites Angebot, dass unseren Kunden ermöglicht mehr zu leben und weniger auszugeben – Mehr Leben für weniger.
Durch einfache Maßnahmen zur Kostenreduzierung, die die Qualität der Produkte nicht negativ beeinflussen, sind wir in der Lage unser Angebot für so viele Menschen wie möglich erschwinglich zu machen.
Alle Prozesse von Produktentwicklung und Einkauf, Marketing & Sales, Logistik und Kundenservice kommen aus einer Hand. Auf diese Weise haben wir Kontrolle über die Funktionalität, Qualität und Kosten unserer Produkte. See more
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