Review Time
I purchased a rowing machine from VidaXL, which arrived promptly. Unfortunately it was too small for me, AND one of the handles was bent - enough to make it uncomfortable to use. I emailed VidaXL, and received a very prompt and polite reply. After an exchange of polite emails, the matter was satisfactorily resolved.
The product is of very poor quality. You have to assemble the spikes onto the metal holders yourself, which is normal, but these holders are poorly drilled, so you need to redo the holes as they are not properly finished. Additionally, the edges of the holes have not been deburred and can damage the skin. There are two types of spikes to be inserted into the holders, which should be evenly distributed. However, this was not the case with what I received. And to top it off, there were not enough spikes to complete all the holders (about 10% were missing).***** Update on my review: After a proper, cordial, and very efficient contact, the customer service refunded part of my purchase as compensation. I thank them for it.
I ordered a garden house. It arrived with two missing pieces and, obviously, without them, is not possible to build the house. I asked to customer service for a solution and they don't have that missing parts at warehouse and are only giving me option of 55ch as compensation but they didin't know when can provided us them (no metion of total value of the house, aprox 550chf refound) or paying me partial shipping retun for 55chf! That's not fair for me!! I have a bound of unuseful metall pieces and almost 600 chf less! I need a fair solution.Order 0041005066165. Missing pieces P01210832 (x2).
The slow feeders are extremely good: they are soft and durable. They can be washed and maintain their smooth texture and their size.I wish you could provide a bigger size, too. If they could measure 90 cm wide, it would be easier to fill them and one net would be enough for the night.
Quality of all products is very low. I have ordered curtains, bed, tables, shelves… All of them cost less than 15 CHF on Chinese sites, but they sell them up to 100 CHF an item. I don’t understand such quality could be sold in Switzerland! Should be banned here!
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VidaXL ist ein internationales E-commerce Unternehmen wo Sie alles, was Sie für Heim & Garten, Garage und Heimwerken benötigen, finden können. Unser Konzept ist darauf basiert ein breites Angebot, dass unseren Kunden ermöglicht mehr zu leben und weniger auszugeben – Mehr Leben für weniger.
Durch einfache Maßnahmen zur Kostenreduzierung, die die Qualität der Produkte nicht negativ beeinflussen, sind wir in der Lage unser Angebot für so viele Menschen wie möglich erschwinglich zu machen.
Alle Prozesse von Produktentwicklung und Einkauf, Marketing & Sales, Logistik und Kundenservice kommen aus einer Hand. Auf diese Weise haben wir Kontrolle über die Funktionalität, Qualität und Kosten unserer Produkte. See more
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