vw.com

2.3
2.3 Based on 121 reviews

Volkswagen (German pronunciation: ), shortened to VW, is a German automaker founded on 28 May 1937 by the German Labour Front under Adolf Hitler and headquartered in Wolfsburg....

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Average Rating

2.3

/
5

121 Reviews

5 Star
23%
4 Star
8%
3 Star
5%
2 Star
4%
1 Star
60%

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Shantique Andrews
Walked into service to pick up my car and stood in the lobby a good 10 mins and still wasn’t acknowl

Walked into service to pick up my car and stood in the lobby a good 10 mins and still wasn’t acknowledged. Another woman walks in and she gets acknowledgment right away. Absolutely not! Next time I’ll take my car across town for servicing. I don’t like to throw the race card but it’s pretty obvious when I’m standing there for 10 mins not getting greeted by anyone and someone of a different hue walks in and gets greeted and helped right away. Funny how the treatment is a lot different when you guys are making a sale. Work on your customer service skills. Very poor behavior from the service staff. Beware Of Findlay Volkswagen of Henderson, Nevada

1
Date of experience: Apr 10, 2026
Shantique Andrews
Walked into service to pick up my car…

Walked into service to pick up my car and stood in the lobby a good 10 mins and still wasn’t acknowledged. Another woman walks in and she gets acknowledgment right away. Absolutely not! Next time I’ll take my car across town for servicing. I don’t like to throw the race card but it’s pretty obvious when I’m standing there for 10 mins not getting greeted by anyone and someone of a different hue walks in and gets greeted and helped right away. Funny how the treatment is a lot different when you guys are making a sale. Work on your customer service skills. Very poor behavior from the service staff. Beware Of Findlay Volkswagen of Henderson, Nevada

1
Date of experience: Apr 10, 2026
Katie
Absolutely shocking customer service…

Absolutely shocking customer service and poor quality car. I could write a short book documenting the amount of issues I've had with a VW car (brand new) in the last three years. Customer care is non responsive at times, unreliable (won't return calls or follow up as they said they would), very poor experience overall. Would not recommend VW.

1
Date of experience: Apr 01, 2026
Villager in Suffolk
difficulty in getting anybody to help me!

difficulty in getting anybody to deal with the problem I was relaying to them....even got cut off at one point.It was to do with the Fixed Price Servicing I took out when bought the car not the actual car itself (which I do Love!)

2
Date of experience: Mar 28, 2026
Tammy Hays
Terrible Taos

I have a Taos as well as my daughter. She brought hers in because check engine light wouldn’t go out. They called to say they also found a coolant leak and because of a design problem, they needed to remove head gasket to fix and it would cost $3,700. Because it was only 1,600 miles beyond 50k warranty, I asked VW if they would do anything to help, but answer was no. This is an issue they are aware of but no recall. It’s the 4th VW we’ve bought and certainly the last.

1
Date of experience: Mar 16, 2026
jembejaselipoo
The worst customer care ever

1
Date of experience: Mar 08, 2026
Mo Tay
y'all use an Irish American rap to sell…

y'all used a song by Irish Americans to be sell y'alls German engineered vehicles...rap at that lol. Everlast

1
Date of experience: Mar 06, 2026
Christopher Tonge
Ive got a 2023 volkswagen polo

Ive got a 2023 volkswagen polo Due to have the battrey tested cause its missing first start The ptoblem is vw cars arnt as good as they once where now they have your monney they dont wana no This is appaling on a 3 year old carBolton vw said some one will ring never did so they might not get my servicing contract

1
Date of experience: Mar 06, 2026
michael black
Been wuth v.w for around 20 years on…

Been wuth v.w for around 20 years on and off spent around 159k with themIm 45 months into a new car i brought 4 years ago. Cut along story short caught prostate cancer . Called there support team. Asked for 3 months to breath while having treatment. 45 out 48 payments made before balloon. Asked for lone restructured earlier as all bills now on freeze exalant credit score is now fair Ballon wont go through never missed a payment till now . It is disgusting how they treat you. Never again

1
Date of experience: Mar 02, 2026
Jason Teasdale
A Masterclass in How to Break the Simplest Promise a Car Can Make of the most persistent claims made

One of the most persistent claims made about electric vehicles is their supposed simplicity — fewer moving parts, reduced mechanical complexity, and therefore greater reliability.The Volkswagen ID.3 appears determined to challenge that premise.A vehicle marketed as the future of mobility has entered a state where its headlights remain permanently illuminated after being locked, behaving less like a precision-engineered product and more like a malfunctioning prop from a low-budget science fiction set.This is not an exotic edge case involving advanced driver assistance or obscure features. This is lighting. The most elementary behavioural contract a car can satisfy: lock the vehicle → lights turn off.What makes the experience particularly absurd is the contrast with everyday consumer technology. A cheap smartphone — a device orders of magnitude more complex in software terms — manages power states, sleep cycles, and resource control with flawless reliability. Yet a premium-priced vehicle struggles with the binary question of whether it should continue projecting light into my neighbourhood indefinitely.The industry narrative tells us EVs should be inherently more dependable due to reduced mechanical complexity. Incidents like this suggest complexity has not disappeared — it has merely migrated into software and state management, where failures are arguably more baffling and less forgivable.To compound the situation, Volkswagen’s earliest service availability is roughly a month away, leaving me with what can only be described as a driveway-mounted lighthouse and neighbours reasonably wondering whether the vehicle intends to remain illuminated for the foreseeable future.If this is the operational reality of “simpler” software-defined vehicles, the reliability argument for EVs deserves serious reconsideration.One expects innovation to improve fundamentals. Not regress on them

1
Date of experience: Feb 24, 2026

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  • Volkswagen (German pronunciation: ), shortened to VW, is a German automaker founded on 28 May 1937 by the German Labour Front under Adolf Hitler and headquartered in Wolfsburg.

  • language https://www.vw.com

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