Review Time
Please don't fall for this scam. I have an electric car that provides roadside assistance, but they couldn't send a tow truck for four days. Now my car is damaged, I have a ticket, and VW just says they can't do anything and that I should call my insurance company because it's not their problem. I feel like an idiot for believing I would receive assistance and support from VW.
Zero stars if I could. Customer service is useless!!!! VW dealership Joe Duffy wrecked my car during a service and now it lost power and is off the road. Needs a new engine because the filter wasn’t put back on securely and caused a diesel leak. Thank God I didn’t have my kids in the car when it happened and wasn’t on the motorway. Have had issues from day 1 with an almost €40k car. Really not happy and NO ONE is doing anything to fix my concerns with an unsafe car that isn’t fit for the road. Only have the car 1 year. Next route is legal!
We have an ID4 2022 and these cars have faults that are not being rectified where other better manufacturers would see them as recalls. I brought it in for a service due to the interior screen dimming and the door alignment being off and at times the door would not close - turns out these are known issues. Anyway paid the 300 euros for the service but they didnt do anything with the door or screen, turns out the screen is just a fault you have to put up with. I brought it back for the door as more serious and it happened again a few times and they charged me 100 euros to looks at it and then said I need a new lock and when I asked them about alignment they were puzzeled - These cars are a scam do not buy - we have a Kia ev6 and is a way better car
I am writing this review following an extremely disappointing experience with both Volkswagen UK Customer Services and a franchised Volkswagen retailer operating under the Volkswagen Approved Used scheme.I purchased a Volkswagen vehicle which was sold as a Volkswagen Approved Used car. Vehicles sold under this scheme are marketed as having undergone a comprehensive inspection and preparation process designed to ensure that they meet Volkswagen’s quality and compliance standards before sale.Unfortunately, my experience suggests that these standards were not met.After purchasing the vehicle it became apparent, based on the service history documentation provided with the car, that there was outstanding service work due within a short timeframe of the purchase date. This raises serious concerns about whether the vehicle actually met the eligibility criteria required to be sold under the Volkswagen Approved Used programme.Despite repeatedly requesting documentation relating to the vehicle’s pre-sale preparation and inspection – including the multi-point check (MPC) sheet – this documentation has still not been provided.The absence of this documentation is particularly concerning because one of the key checks within the Approved Used inspection relates to whether all service work due within a specified period has been completed prior to sale.If this work was not completed, then the vehicle should not have been sold under the Approved Used scheme. If it was certified as compliant despite outstanding service work, then serious questions arise about the integrity of the inspection process.Equally disappointing has been the handling of the complaint by Volkswagen UK Customer Services.Over the course of several weeks I experienced:• Missed scheduled call-backs from Volkswagen Customer Services• Repeated lack of responses to calls and emails• Minimal proactive engagement with the retailer• Requests from Volkswagen asking me for updates on the situation with the dealership — something that should clearly be managed by Volkswagen when they are handling a formal complaintInformation obtained through a Subject Access Request suggests that Volkswagen UK's involvement with the retailer has been extremely limited, despite the seriousness of the complaint and the fact that the vehicle was sold under a programme that carries the Volkswagen brand.Volkswagen promotes the Approved Used scheme as providing reassurance and quality control for customers purchasing used vehicles through franchised retailers. However, when a customer raises concerns that a vehicle may not meet the scheme’s own criteria, it is reasonable to expect Volkswagen to take an active role in ensuring that the standards associated with its brand are upheld.Unfortunately this has not been my experience.At the time of writing the situation remains unresolved and the vehicle remains unused while a significant amount of money remains tied up in a car that may not comply with the standards it was sold under.I hope Volkswagen UK reviews how complaints involving vehicles sold under the Approved Used scheme are handled in future, and ensures that customers who rely on the credibility of the programme receive the support and oversight that the Volkswagen brand implies.Further to this, Volkswagen UK Customer Services have indicated that a franchised Volkswagen dealership selling a non-compliant vehicle under the Volkswagen Approved Used scheme is effectively a matter solely between the customer and the dealership.A consumer would reasonably assume that where a vehicle is sold under a branded manufacturer scheme, Volkswagen UK would have some degree of responsibility in ensuring that franchised retailers comply with the standards required by that scheme.A consumer would also reasonably expect that concerns regarding potential non-compliance with the Approved Used programme would receive meaningful oversight and engagement from Volkswagen UK, rather than being dismissed as solely a matter between the customer and the dealership.Finally, a complainant would also expect that updates provided by Volkswagen UK during a complaint investigation would be accurate and reflect the current situation, rather than information that appears to be significantly out of date.
ToCustomer Care / Head OfficeVolkswagen UKDear Sir/Madam,I am writing to formally escalate a complaint regarding my vehicle (Vehicle Number: LL75XSV) purchased from ID.7 Volkswagen South Gate on 1st January 2026.At the time of delivery, I noticed two minor scratches on the vehicle. I immediately brought this to the attention of the dealership staff member, Dornal, who inspected the car and assured me that:- I would be booked after two days and the scratches would be repaired within two hours, and- The rear mats were not available at the time of delivery and would be delivered to my home at a later date.Despite these assurances, it has now been 20–25 days, and neither the scratches have been repaired nor the rear mats delivered.In addition to this, I am experiencing a serious issue with the vehicle’s charging cable. When I connect the charger at night, the charging automatically stops on multiple occasions without any clear reason. This issue has occurred several times and suggests a possible fault with the charging cable or charging system, which is extremely concerning for a newly purchased vehicle.Throughout this period, I have attempted to contact the dealership reception several times. Unfortunately, my calls are either unanswered or I am repeatedly told that I will receive a callback, which never happens. On one occasion, I was told I would be contacted the following morning; however, when I called again, I was informed that the staff member was busy and would call later. This level of customer service is unacceptable.As a Volkswagen customer, I expect all commitments made at the time of purchase to be honored and any vehicle defects to be addressed promptly. I therefore respectfully request your immediate intervention to ensure that:- The scratches on my vehicle are repaired without further delay,- The rear mats are delivered immediately, and- The charging cable and charging system are fully inspected and the fault resolved.If this matter is not resolved promptly, I will have no option but to escalate the issue further through the appropriate consumer complaint channels.I look forward to your urgent response and a swift resolution.Yours faithfully,Mohammad Sulaman Yousaf Rani📞 07780789548📍 LondonVehicle Number: LL75XSV
I absolutely love Volkswagen products I tend to stay on the Audi side of things. My mom has had three different Volkswagen SUVs and the last of which saved her life in a T-bone car accident. They’re solid built vehicles they’re reliable, and the customer service is excellent.
The Vw dealership in Glendale California USA removed my google review because it was about how it took them 3 attempts to get me a proper wheel alignment and still they couldn’t get it right. My steering wheel was crooked. While an ordinary tire shop did the job on the first try
This review concerns VW Oldham a Swansway franchise. I rang them today with an issues concerning a rear windscreen wiper fault , the first date they can look at it is the beginning of March about 3 months timeAbsolutely disgraceful service and not acceptable as a windscreen wiper fault is a safety issue.Rang VW Bolton and it’s going in next weekThis dealership has now lost a loyal VW customer and my experience will be shared with others
Claim your business profile now and gain access to all features and respond to customer reviews.
Volkswagen (German pronunciation: ), shortened to VW, is a German automaker founded on 28 May 1937 by the German Labour Front under Adolf Hitler and headquartered in Wolfsburg.
joyor-escooter.com
tartybikes.co.uk
sghconnect.com
www.albionclassiccars.com
motorgiantltd.co.uk
addcar.com
lkperformance.co.uk
cruiseamerica.com
aservicemanualpdf.com
enterprise.es
