Review Time
An absolute eye opener dealing with VW. Never experienced such a flagrant disregard for customers in my life!This is a brand new vehicle that has faults and has had since I drove out of the dealership. 4 months later nothing resolved and can’t even get VW customer service to take ownership.The representative said “what do you want us to do” seriously. Their digital team contact you with ridiculous suggestions but when I respond you hear nothing for a month! Unprofessional, unhelpful, curt and unsympathetic. Wasn’t a cheap vehicle either but that shouldn’t make a difference.When I call up for after sales service you get the impression of a company with serious issues to resolve. VW again - not a chance!I have other Landrover vehicles and the contrast between companies is like night and day. Ironically the vehicle itself is very good if only they would fix the issues.
I really loved my VW Atlas SEL — but this experience has been beyond frustrating. At just 13,000 miles, the A/C failed, and my car has now been in the shop for over 3 weeks (4 weeks tomorrow with escalating repairs: compressor, valves, evaporator, even full dash removal. It's some sort of manufacturing defect, but in been given little explanation, just continued repairs and delayed completion.As a full-time working mom of two during a busy summer, I've been left without a vehicle, no loaner, and no confirmed rental reimbursement. I've been bounced back and forth between the dealership and VW Customer Care with no clear accountability or resolution.I expected better support and reliability for a vehicle this new and under warranty.Disappointed and frustrated is an understatement.
Volkswagen is terrible!!! The moon roof cover makes the car extra hot, the AC never fully cools down, transmission takes forever to go. You try to trade your car for another car and they are a mission to get your payoff quote. You call VW credit and they also cant provide a payoff quote. This is the worst purchase of my life!!!! Please take my lease back!!!!
My VW van has been off the road for 2 months - sitting in a VW dealer yard awaiting parts. Quoted me further 3 months to get parts. Made complaint to VW Customer Services over a week ago. Phoned twice now - both times they “promised” to phone back - they haven’t even phoned, texted or responded to my email. Absolutely appalling lack of customer service. Oh, yes, this isn’t an old van, it’s a 2023 vehicle still under warranty!!!
If you're looking for a company that will replace a defective part once, then wash their hands of it when it fails again (conveniently) just outside warranty—look no further than Volkswagen. I had the rear brake pads on my 2022 Jetta SE replaced under warranty at just 22,464 miles (!) due to documented premature wear. They clearly slapped on the same garbage pads, an lo and behold, less than 12,000 miles later, the replacement pads are down to 4mm, and VW’s response? “We can’t help you." Meanwhile, the front pads were replaced at a different dealership with functional, non-defective parts—and have been flawless ever since. I wasn’t asking for anything wild—just for VW to stand behind their own warranty repair and fix a clearly recurring defect. Instead, I got stonewalled, redirected, and treated like I was asking for a handout. If you want a company that talks about “German engineering” but ghosts you the second it’s inconvenient—Volkswagen’s your brand. If you want accountability, quality, or integrity? Look elsewhere.
Dropped my car off Sunday night for a Monday at 7:30 am appointment. Get quoted $2,000 to fix a bunch of problems that were magically missed the last time I was there even though that was in March. Tyler told me that they had to order "some" of the parts. That they were expected Tuesday and the work would be done on Wednesday. I texted by rep, Collin Bourque, at 1:46pm asking if there was an update. Received no response. I called at 2:12pm and Collin told me that my car wasn't done because "last night there was no security guard so we didn't get our parts delivery." I then asked what that meant for my car. He said he couldn't tell me. He then said I had to speak to Tyler. He then hung up on me instead of putting me on hold. I called back and was told Tyler was at lunch and would be back in "probably 10 minutes." An hour and a half later I call back and I'm told the part for my car won't be in until Friday. If I had been told on Monday, that the part wouldn't be in until Friday, I would have told them I can't do that without a loaner. They still haven't been able to tell me if the car will be ready on Friday. I'm not even convinced they ordered the part. The biggest issue here is that I would not know that my car was going to take two - three more days than expected if I had not called. Executive Volkswagen had no intention of calling me at any point.
I love VW all my life, never driven something else BUT, I always have some electrical failure, my current VW Polo 1.9TDI front fog lights stop working, LED stop light bar at the rear failed prematurely, fuel gauge act strangely when it is close to reserve. Now my brakes are failing, probably the vacuum pump or ABS, my other VW's also had electrical issues, I had about 11 between me and my wife, I stay with VW, fun to drive, never get outdated, always popular cars, never had engine failures.
This brand used to be a fun car, but unfortunately the brand has gone downhill and so has the service department so has the Customer service this car is absolutely not worth buying. I tried to get the car turned back in and get the dealer to do a buyback they gave me a phone number. I opened a claim and they closed it without even contacting me then I find out that they have a fake email address that they added so I also didn’t get notified of a reduced warranty with the mileage being reduced from 60 down to 25,000 without any notice. There’s so many breach of contract issues with this brand and the dealership is used to doing things in a very underhanded way I recommend Do Not go into a broken Wagon dealership do not go anywhere near them run
VW used to have reliable cars and vans, provide good customer care, courtesy cars, clean vehicles in for service or repair, take cars and vans fix them for a fair price. They have none of this now. Total nightmare to deal with, outsource everything, charge through the roof to tell you how much they will charge for repair. No courtesy cars, no car clean no help when things go wrong. Have gone from best to worst in 5 years.
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Volkswagen (German pronunciation: ), shortened to VW, is a German automaker founded on 28 May 1937 by the German Labour Front under Adolf Hitler and headquartered in Wolfsburg.
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