Review Time
Extremely Disappointing Experience on Wamos Air (EY83 Abu Dhabi–Rome, 27th Dep 14.00)I was deeply disappointed with my recent flight operated by Wamos Air from Abu Dhabi to Rome (EY83, 27th). The entire experience fell far below the standard one would expect from an Etihad codeshare flight.The aircraft felt outdated and uncomfortable — the seats were cramped, the entertainment system barely worked (if at all), and the overall cleanliness was questionable. The service was equally poor: the crew seemed indifferent, with minimal attention to passengers’ needs. Food quality was subpar, and no effort was made to accommodate basic requests.What made it worse was the lack of transparency. I booked with Etihad expecting their usual quality, but only found out at the gate that Wamos Air would be operating the flight. Had I known in advance, I would have chosen differently.Overall, this was one of the most unpleasant long-haul experiences I’ve had. Etihad should seriously reconsider its partnership with Wamos Air if it wants to maintain its reputation for quality and comfort.
Cabin crew are not friendly! Skipped a meal for us and didn’t even apologise. Bathroom stinks! It seems like they are not cleaning and maintaining the cleanliness. If I only knew that this is not the real Etihad airlines, I will not book a flight. There’s a very big difference between Wamos and Etihad airlines. Such a poor service with wamos air. Will never book to this airline again.
I booked BC Etihad from FRA to Manila, and I regret not noticing that the final leg from Abu Dhabi to Manila was operated by Wamos Air on an A330-200. One word: horrible! The plane was old and rusty, with many broken features, tight space, and subpar entertainment. They even ran out of food, and the flight attendants were quite snobbish.It seemed like there was a VIP passenger on board because they kept serving him meals/drink, while the rest of us had to repeatedly ask for anything. The aircraft had a 2-2-2 configuration, and since I was traveling solo, it was very inconvenient. The passenger at the window had to practically climb over me just to get to the restroom, which was incredibly awkward.I paid cash for this flight and skipped using points—definitely a lesson learned for future trips.
Scam!! I booked via etihad and etihad airways knows how dirty and ugly wamos services are. The flight attendants are unprofessional and not even an etihad standards. Ugly aircraft and the only way i pray is to arrive in my destination safely because the whole flight was horrible and it was a nightmare. I flew from manila to Madrid via abudhabi and it was wamos took us there. When you book a fligjt make sure avoid booking via codeshare or operator by wamos because youll regret!!
I was extremely worried after Iberia changed my round trip from Madrid to the Dominican Republic and read awful reviews on this site. I have to say that besides the seats being a bit tight and the entertainment options limited, the rest was ok, including both flights being on time, WiFi available, service courteous and amenities such as pillow, blanket and toiletries available on each seat. On top of that I got a 15% discount voucher from Iberia for my next flight!
ABu Dhabi Manila flight Armrest Cover was gone it was only the bare metal where i could place my arm onto it . Your crew is moving about 6 or 8 guests away from their seats to place them somewhere else in the plane * i understood that you needed 2 persons who sit at the emergency exit) only to see some of your crew members sleeping on the 2 newly free middle seat rows . WTF ? spanish siesta ? didnt get your crew enough sleep ? Anyhow I dont mind usually if the armrest cover was gone or your sleeping crew as long you put the saved cash into the security and maintenance of your old plane !!
*** Do not fly TUI while they are using Wamos***Truly unacceptable experience I endured on my recent return flight with TUI (Flight TOM7353, originally scheduled for 2.05 pm on 17th September 2025). At 11.45 pm on 16th September, less than 15 hours before departure, I received an email advising that my flight would now be operated by Wamos on behalf of TUI Airways. The email promised that the service would remain the same as with TUI, with TUI cabin crew and the same inflight standards. This assurance was completely untrue.Delays and Poor Communication:The original flight was scheduled for 2.05 pm but actually departed at 6.14 pm. The delay was displayed on the airport boards long before TUI acknowledged it. TUI only emailed passengers about the second delay 90 minutes later, offering a €10 food/drink voucher, which was wholly inadequate under the circumstances.Misrepresentation of Service:Despite being told TUI cabin crew would be onboard, all staff were Wamos employees. They were rude, unhelpful, and provided no customer care. They never smiled, never apologised, and appeared indifferent throughout the flight.Lack of Inflight Service:Contrary to TUI assurances, there was no inflight service. No food, snacks, or alcohol were available. Passengers were given only a half-filled paper cup of water at the start of the flight. For a journey lasting 4 hours 50 minutes (almost 6 hours onboard in total), this is wholly unacceptable. The crew made no further service rounds and were observed sitting at each end of the plane eating and drinking themselves.Additional Expenses:Because of the late arrival, I incurred an additional £10.50 in airport parking charges. I, along with many other passengers, raised this matter directly with the TUI representative in the luggage claim area. This was without doubt the worst flight and customer service experience I have ever encountered with a holiday company. Last year, I experienced a six-hour delay with Jet2 but was kept fully informed and well cared for throughout. This shows that good service during disruption is possible – but TUI failed on every count during this flight. Passenger Rights under EC261/2004 and UK261 As TUI will be aware, under EC261/2004 and the retained UK equivalent (UK261), passengers are entitled to:Compensation for delays of over three hours on flights departing from the EU/UK or operated by an EU/UK carrier, unless the delay is caused by extraordinary circumstances (which clearly does not apply here).Right to care, including meals, refreshments, and communication during long delays, which was not provided adequately. A single half-cup of water on a nearly five-hour flight is unacceptable and in breach of these obligations.We also didn’t get the extra leg room we paid for. Given the delay length, the misleading communication regarding the operator and crew, the complete lack of inflight service, and the additional costs incurred, I have formally requested financial compensation under EC261/2004 / UK261, as well as reimbursement for my out-of-pocket expenses. ***A cynic may say that by advising of a flight time change just before midnight the night before and then there being a further delay at the airport of just under three hours on top of that TUI are playing a game to prevent having to refund passengers***
I took a flight EY447 from Manila to Abu dhabi it said Etihad share code operated by Wamos air expecting to have nice flight turned to a nightmare. Old airplane falling apart, Entertainment system not working at all just blank white screen, my daughters controller had wires broken, movies choice very bad, no USB or any kind of charging possible, bad food and even worse cabin crew service. They stayed in the kitchen area of the plane ( economy) behind the curtain for a whole flights and didn't care about passengers at all. Just hide there almost for all 9h 40min. Congratulations Wamos air, you made it to the top or worst airlines on my list and Wamos air is the airline to avoid at any cost. Etihad should reconsider their partnership with them,because this Wamos air company seriously damaging reputation of Etihad Airways!
I booked a business class ticket with Etihad, expecting a Etihad quality. Instead, I found myself stuck on a Wamos plane—a creaky, outdated aircraft that looked like it belonged in a museum. If I wanted to FLY ON A RUST BUCKET, I would NOT PAY A PREMIUM PRICE! The cabin was shabby, the seats were small and ancient, nothing worked, and made me question the plane’s airworthiness. I was so unnerved I ended up googling Wamos’ safety record while sitting in my seat, silently praying I would make it home.This was a BAIT-AND-SWITCH of the worst kind. Paying Etihad prices but being dumped onto a third-rate carrier is outrageous. Avoid at all costs!!
I booked a ticket with Etihad to fly from Abu Dhabi to Manila but flight was flown by Wamos air. This was the worst flight of my life! The plane was dirty and old, especially the toilets. The cabin crew was rude, we got 1 meal and 1 small sandwich on a flight of 9 hours and they never came around for drinks. There were very little options on the inflight entertainment, the seat was very uncomfortable for such a long flight! An all around terrible experience and I cannot believe an airline such as Etihad would use a charter airline such as Wamos air.
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