webid-solutions.de

3.7
3.7 Based on 181 reviews

WebID Solutions – für Ihre sichere GwG-konforme Online-Identifikation! Weltweite Identifizierungsvorgänge (Online-Vertragsabschlüsse, digitale Personenidentifikation und digitale Identitäten) - schnell und bequem von zu Hause durchführen....

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Average Rating

3.7

/
5

181 Reviews

5 Star
61%
4 Star
4%
3 Star
3%
2 Star
4%
1 Star
28%

Filtered Reviews

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Review Time

Nia F.
Was very helful

5
Date of experience: Jan 31, 2025
Celia C.
Convenient!

I found it convenient and helpful that I didn't need to visit the store or exchange documents by mail. The representative assisted me in English, which was a great help. Thank you very much!

5
Date of experience: Jan 17, 2025
Fred Baker
very accomodating and straighforward

very accomodating, helpful, patient, and straightforward.

5
Date of experience: Jan 12, 2025
adrifail13
Absolutely horrible

Absolute garbage. Applied for a Schufa with ImmobilienScout - they use webID for verification. In the actual page it states clearly that they accept passport verification. After several trials, not success. Believing it was MY mistake, I went ahead and applied again. Once again, the same results. The app doesn't accept passports! I contacted the support team and they said my name in the application was wrong! I checked with ImmobilienScout and one kept blaming the other. The support was not helpful at all. Different people were answering my emails and nobody seemed to know what is going on.WebID - you had ONE job! ONE!Do your customers a favor: If you don't take passport, remove this from your website/app!

1
Date of experience: Jan 08, 2025
Frank
Very rude experience

Very rude experience with a woman speaking to me like I was an idiot and with absolutely no patience despite the audio quality being quite poor. Makes no sense that customers that fund your business are spoken to in this way, will not use the service again.

2
Date of experience: Jan 07, 2025
Rebecca Anderson
Good process

Good process. The assistant was very helpful and patient. It felt secure.

5
Date of experience: Jan 06, 2025
Chas Baker
The 3rd representative I spoke with was…

The 3rd representative I spoke with was polite, efficient, kind, and professional. I showed excellent customer service. He deserves to be recognized! Thank you very much!

5
Date of experience: Jan 03, 2025
Vanessa Krause
Gesprech war super👍

Gesprech war super

5
Date of experience: Jan 02, 2025
Celinda S.
I wanted to indentify myself few days…

I wanted to indentify myself few days ago,and was speaking with some young lady,who asked me German or English to speak,and since we are in Germany,it is natural that we speak German language.Than-suprise suprise,I couldn't understand what she was saying because of the equipment she used and she hang up on me like I was the biggest garbage,and like 'am not person at all because I couldn't understand.But that's not all,I called again,and she respond to call and hung up on me without any word,meaning-u don't speak German native u are not welcome to speak with some of their operators,how rude and dissrespective behavior!!!!I am 3 years in Germany on a B2 speaking level and never got in this situation like with this rude person who doesn't deserve to work with people at all.Just be clear,after my 3rd attempt,I've spoke with German guy who speaks faster and with akcent,and we understanded eachother because he done his job like it should and spoke with me on a level that I've know.I just hope that lady who I've spoke with,will get her "award" and would be no longer there since 'am not probably only person that was threated like this with zero respect!!!!

1
Date of experience: Dec 25, 2024
Adel Foster
Its the second time when i use this and…

Its the second time when i use this and didn't get any answer.

1
Date of experience: Dec 21, 2024

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Business Details

  • WebID Solutions – für Ihre sichere GwG-konforme Online-Identifikation!
    Weltweite Identifizierungsvorgänge (Online-Vertragsabschlüsse, digitale Personenidentifikation und digitale Identitäten) - schnell und bequem von zu Hause durchführen.

  • language https://www.webid-solutions.de

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