westminstercollection.com

3.8
3.8 Based on 468 reviews

Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.8

/
5

468 Reviews

5 Star
65%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
26%

Filtered Reviews

Filter Reviews

Review Time

annette  wallis
Needed to speak with customer service…

Needed to speak with customer service and found doing so quick and easy. Request was delt with in a pleasant and cheerful manner.

5
Date of experience: Nov 27, 2025
Simon Weller
The wait was worth the time

The wait was worth the time, as the assistant understood my needs and cancelled the order before it was despatched saving additional cost.

4
Date of experience: Nov 26, 2025
Harjeet  Kainth
Great skills shown by the Customer…

Great skills shown by the Customer Services Agent who advised me how to return the unwanted goods & cancelled my ongoing subscription which I did not know I had opted for when I wished to buy one Titanic coin only.

5
Date of experience: Nov 26, 2025
Sue Bennett
I had a problem with delivery

I had a problem with delivery, nothing to do with the Westminster but they sorted it out in minutes for me. Can’t thank them enough

5
Date of experience: Nov 26, 2025
pat McCann
Friendly help

Problem resolved in friendly way. I find that all problems are sorted quickly and I feel that I am treated as a human being.

5
Date of experience: Nov 26, 2025
Terri Anne
Misleading “Offer” – Signed Up Without My Consent

I feel completely misled by Westminster Collection. I responded to an advert that simply said “just pay P&P,” which I assumed was the same kind of free offer I’ve had from other companies like Gruum or Red Carpet Jewellers. Nowhere was it made clear that this was actually a subscription. Without my knowledge, they signed me up and took the first installment of £22.98. To make matters worse, they have refused to answer my emails, have not refunded me, and have left me out of pocket without any explanation. This practice feels deliberately opaque and frankly quite nefarious. I would strongly caution others to read the fine print very carefully before engaging with Westminster Collection. My next steps are to contact Trading Standards through my local council and escalate the matter to the Competition and Markets Authority (CMA), who regulate unfair trading practices.

1
Date of experience: Nov 26, 2025
chak sun cheung
Why is The Westminster Collection charging £22.98 to my debit card when I had not made any order?

I got a note that you got £22.98 from my debit card. I didn't buy anything again on your website.I had a £4.49 order, and it was settled on 11 November.Why is The Westminster Collection charging £22.98 to my debit card when I had not made any order?I contacted the Customer Service, and I am waiting for their reply.

1
Date of experience: Nov 25, 2025
Lorraine Dean
Tim was very polite and extremely…

Tim was very polite and extremely helpful. He sorted out my problem within minutes. Well done.

5
Date of experience: Nov 25, 2025
Customer
Helpful service

Professional service who are more than happy to help with any issues

5
Date of experience: Nov 25, 2025
Rob House
missleading scam

missleading scam avoid useing them at all costs very quick to grab your card details slow to post what you order but very quick to send you junk you didnt want and chage you £30. bank flags it as frurd so they send things then demand payment very backwards way of doing things. avoid

1
Date of experience: Nov 25, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More