whirlpool.com

1.1
1.1 Based on 413 reviews

Find out more about major appliances from Whirlpool for your whole home. Current appliance owners can download appliance literature, contact customer service, or learn more about appliance parts, accessories, and service....

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413 Reviews

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The worst product

Purchased a home and unfortunately it has whirlpool appliances. None if which work besides the microwave. Had 5 service requests while it was under the 1 yr warranty and the oven still makes a strange noise. Now they want me to pay them to send out the same company that couldnt fix it the first 5 time because the warranty is expired. Ill by a new stove by another maufacturer before i give them over 300 too fix what shouldve been fixed a year ago. I will never ever purchase or recommend anyone purchase whirlpool. Then the phone agent blamed me for them sending the same company out.

1
Date of experience: Oct 15, 2025
Stay away from Whirlpool

In July, 2024, I bought a Whirlpool washing machine. A few months later, I had issues with it and because it was under warranty for a year, someone came out. 15 minutes later, they left my house saying everything was fine. Less than 1.5 years after I bought the machine, the entire thing died. The transmission went out. I was told it wasn’t fixable. I tried contacting Whirlpool countless times. They were completely unresponsive. I will NEVER buy another Whirlpool product ever again. They have the worst customer service and have no regard once they’ve sold their products.

1
Date of experience: Oct 15, 2025
Ann Williams
Do not do business with Whirlpool

Do not do business with Whirlpool. We had a warranty and our refrigerator was unable to be repaired so Whirlpool was required to replace it.We’ve had 3 failed attempts at delivery, 2 damaged refrigerators and 60 days later we still do not have a refrigerator. When you call for service you are on hold for 30 minutes, you get told what the policies and procedures are, but what you don’t get is someone who helps you, as the customer. I will never purchase a Whirlpool product again, and urge you not to do business with these people…the will not help you, they do not care, and they do not take care of their customers.

1
Date of experience: Oct 13, 2025
Sam B
Junk oven

Think this oven is expensive? Just wait until the timer beeps one time and you burn every other meals you put in it. It will easily double its own price in just a year by burning every meal you put in it. Why you may ask? Because the timer when the oven is off beeps incessantly for 45 minutes straight. But as soon. As you activate the bake function it will beep one time quietly the moment you're out of the room. Have the timer set and touch the up down arrow to change the time and nope we just raised the oven temp and left no way to get back to the timer you set. Don't worry though it was going to beep once and burn your food anyways. I swear I've never had a worse oven and don't even get me started on the drawer at the bottom that is somehow always stuck and won't open or close but at the same time seems as flimsy as a plastic patio set. Do not buy any whirlpool oven!!

1
Date of experience: Oct 13, 2025
Steve Warner
Don’t Buy Whirlpool

I Bought a New Whirlpool Top Load Washer 4/2025 and It Lasted 1.5 Years and I Had to replace it .The Sensing when out of it first then The pump ran continuously I called then and more or less they told me sorry about your luck . Then they sent a email because I gave them a bad review and they did nothing then either . So stay way from Whirlpool Maytag ,Roper ,Frigidaire ,and all there brands or you will be sorry

1
Date of experience: Oct 13, 2025
Steve Maddox
Bought this French door fridge 5 months…

Bought this French door fridge 5 months ago since then it has never worked correctly so far it has had 3 icemskers replaced every valve and water line has been replaced but now it's leaking water from the door and not cooling properly spoke with jeneverre Thomas on numerous occasions and its always something mostly my fault from not enough water flow to not enough pressure even though I had to go buy a new supply line because the installer they sent never came back with one as he promised he would now it's my water pressure even though my pump is set at 60psi and normal city pressure is 20 to 40 psi. This fridge is nothing but junk and they just keep wanting to throw papers and service to a junk fridge attempting to fix a fridge that doesn't cool properly and leaks water everywhere I've had 6 repeat repairs in 5 months and the customer service at this company truly is a joke I will not recommend or buy another pile of junk from whirlpool Corp

1
Date of experience: Oct 10, 2025
Joshua Kimball
Whirlpool sucks I ordered a part using…

Whirlpool sucks I ordered a part using the customer service. I got no confirmation email. I got nothing. I have no information to work with their website. Their phones don’t work their live chat doesn’t work. You can’t get anywhere. It would be easier to just go to a parts store and ask them to order it because nobody in the whirlpool website helps

1
Date of experience: Oct 10, 2025
Shelly Smith
Do Not Buy Whirlpool Refrigerator

To date, Whirlpool has failed to conduct a proper diagnostic evaluation, failed to honor their warranty obligations, provided conflicting and false information, and engaged in deceptive business practices.The initial qualified Sears technician identified a faulty evaporator fan requiring replacement. Whirlpool has refused to authorize the repair and has instead relied solely on a video clip rather than a professional physical inspection.Whirlpool has awful Customer Service. I have spent hours on the phone waiting for a Whirlpool Customer Service Representative. When they answer, they pretend they cannot hear you and then hang up. You have to call them back and sit on the phone for another hour.The BBB currently has Whirlpool rated A+ because they are closing the complaints without acknowledging the customer's dissatisfaction and unresolved issue. The BBB Whirlpool reviews demonstrate the poor quality of the products and the awful Customer Service.

1
Date of experience: Oct 08, 2025
Anna HAYES
Parts missing/ wait time on hold/ inexperience customer service BS

Missing parts for stove top gas range, unable to use stove and cant find parts for it and since i waited 2 years before i could open, install and use the stove any warranty is gone. So now i have to pay for the parts! So what ever but the parts person couldn't even find the parts I need! I called the customer service and was on hold for 1 hour and 6 minutes just to be put on hold for another department for another 67 minutes just to not be helped and put on hold for another hour to not be helped to be put over to another department and after 36 minutes of that hold i hung up cuz i had places to be... WTF buncha BS!!! and still have no parts and cant use the sutpid stove!!! Whirlpool SUCKS!!!!!

1
Date of experience: Oct 06, 2025
Hui Zhao
Worst support!

Attempts to reach customer support were unsuccessful; the phone line was not answered, and the live chat had no available agents.

1
Date of experience: Oct 06, 2025

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Business Details

  • Find out more about major appliances from Whirlpool for your whole home. Current appliance owners can download appliance literature, contact customer service, or learn more about appliance parts, accessories, and service.

  • language https://whirlpool.com

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