Review Time
I bought a washer and dryer in October 2020. We have had the repair people out about 5 or 6 times replacing parts on the dryer. They could not fix the problem so they sent us a new dryer last week which was nice but, the new is not working right also. I called to set up a new service call and asked to speak to a manger but they would not let me do so. We had all BRAND-NEW appliances in the house and the stove is not working right either. They have replace the part and it still does not work. Now they are coming back to replace it again. I have never owed a Whirlpool product before and I will never own one again. If I could I would replace all appliances in my house with another brand. They have poor quality control on their products.And they can not blame this on covid either, this is just poor business. I told my daughter who is buying a house do not buy Whirlpool products.
Horrific place to work. Sexual harassment rampant amongst employees, faulty products sent out by uneducated newhires, important medical documents lost by office staff and therefore medical PTO turned down by Matrix. Warning from former employee; don't purchase Kitchenaid products if you want a well-working appliance.
I bought a refrigerator from Lowe's it works for two weeks then they service man 10 trips a year ago the company said that they would bring me a new one and they have not I've been on the phone for 2 and 1/2 hours and they won't answer.Please don't purchase there products.
Whirlpool Refrigerators should be required to include a "Buyer Beware" sticker across the freezer door for models including an ice maker. I purchased Model # WRS321SDHB two years ago and already the ice maker has gone out. The warranty covers for only one year. The ice maker has given trouble off and on for several months before going out. A replacement ice maker will cost $229. The attachment method for installing the ice maker is extremely weak relying upon two very small screws to hold it against the freezer wall. I am very unhappy that Whirlpool's engineering of the ice maker was so poorly accomplished. I wish now I had chosen another brand. Buyer Beware!
In 1 year I have had 1 brand new refrigerator brake in 1 week, and 1 brand new dishwasher break in 2 months.Need to call customer service? Good luck, 2 hour wait minimum, I have been on hold as long 4 hours with them, trying to get them to send someone to fix a brand new appliance.
It seems that everything I have ever purchased from a Whirlpool company has failed prematurely. I recall a Cabrio washer that I replaced the lid 4 times due to mechanical failure because the lid counterbalance spring was too heavy for the plastic that the lid was made from…. And the machine would not operate with a cracked lid…Even after going on line to see the thousands of people that had exactly the same problem… Whirlpool continued to make excessive profit ($200.00 ea) on their bad design and never fixed the problem during my period of ownership. When I finally tossed and replaced with a foreign model I vowed never to knowingly purchase a Whirlpool product again. IMO they must have bad leadership because clearly they appear to not listen to Voice of Customer.
This company has the worst customer service. I have called three times and have been disconnected each time. I am now on hold waiting to talk to someone. I have been on hold forever and still have not talked to anyone!!! Don't purchase any of their products. If you have a problem, you will never get through to talk to anyone!!!!
Bought a $800.00 wash machine on May 17, 2020. The thing is making a loud screeching at start up. Contacted Whirlpool, they said it's covered but there is no one around my area to fix it. Bought it 18 miles from my house. Told me that I could find someone, and they would reimburse me $150.00. The repair people would have to order parts from Whirlpool. Needless to say, I found a company that said, they would fix the washer at no expense to me, and bill Whirlpool directly. I will never buy Whirlpool again. Horrible customer service.
If I could give zero stars I would. I purchased a washing machine on October 5 2020. The only reason I even purchased a new one is because my 2 year old LG needed repair but I could not wait 8 weeks for a service technician. I purchase the machine and 2 weeks later it started making an awful screeching noise. It also would not shut off. I have been trying for 3 months to get my machine repaired. They finally sent me an email saying that they would ONLY cover $150 and I was responsible for finding my own technician. I do not live near a laundry mat, and cannot wait 8 weeks to get it repaired. What the devil am I supposed to do without a machine. DO NOT PURCHASE A WHIRLPOOL!!!!!
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