Review Time
I write this review to share my experience and warn anyone considering hiring Brightside Moving Group. In working with them I learned first hand of their highly unethical and predatory business practices. I’m sure over the phone or in response to my review, Brightside will attempt to provide an innocent explanation behind everything I share, please do not believe them and fall victim. While Brightside doesn’t violate anything within their agreement (which they will stress), the core tenants of their contract, which are cleverly hidden, are unethical. Let me explain:Brightside will state they offer a ‘Binding Estimate’ – meaning clauses like price/square foot and other accessory costs remain fixed. This is true. However, their ‘estimate’ is nothing more than a number, it has no bearing on the final price the actual moving company (who is in no way legally tied to Brightside) will charge. Brightside will intentionally quote a low amount to win your business. This is where things become predatory. 1.) By quoting an intentionally low (i.e. False), estimate, Brightside has now won your business. They collect payment on the initial quote and your searching for a provider is done. You’ve now sealed your fate. 2.) You’ll then receive a QA call. The estimate is likely to increase as you may add more items. They will collect an additional payment for the delta in the original estimate to the new ‘final estimate’. You’re now in deeper. 3.) The movers will come and will not quote you a price until your items are either on the truck or lined up in the street. You’re now at their mercy. Remember, the movers charge their own price – and Brightside’s agreement clearly states this – it is in no way tied to the estimates provided by Brightside. As you have no other options to move, and your items are out of the house, the moving company will charge an extremely inflated price. a. Prior to signing the initial agreement, I shared my concerns with the Brightside sales agent that by the letter of the law, the contract states this could happen and I’m liable to pay any amount the moving company quotes. She assured me that while that is the case, “we do things the right way and only work the select moving companies who don’t operate that way.” She assured me that Brightside does things ‘the right way’. This was a satisfactory explanation as I assumed no good company could continue to operate if they continually take advantage of their customer base. I was wrong and these tactics need to be made known. My initial estimate was around $5,000, the final estimate rose to $7,900, and final cost of the move soared to $12,800. When the movers showed me the quote I immediately tried to contact my sales agent who promised they would ‘be there every step of the way’. Coincidentally, that day she was out of the office and unable to speak with me. In attempting to contact her over the following days, she told me she is now no longer associated with Brightside and is legally required to cease contact. In working to find a resolution with Brightside I was never followed up with. I made six separate calls over a 12 day period and at the end of things, I was only offered $400 with the strict requirement that I sign a non-disparagement clause which stated I would not say anything ‘negative’ about the company. I declined the money to share my experience. If this review can convince even one person to find another provider (please don’t hire a broker), the refusal of the $400 will be well worth it. I’m extremely disappointed with how the situation turned out. Moving is often a very stressful time and Brightside is the type of company that recognizes this and takes advantage of people while they’re vulnerable. Do not believe their low estimate, always be skeptical of the broker moving industry, and save yourself time and stress by hiring a professional moving company that owns the entire process from start to finish, you’ll thank yourself in the end.
If I could give 0 stars I would. They are not upfront about pricing and deceptive concerning their work practices. We were given a quote and not until movers came were we told there would be an additional charge of $5,000. I couldn't believe it. Moving is expensive enough without being lied to. I will tell everyone who will listen how terrible this company is. DO NOT use their services.
I cannot warn people enough about this company. Our experience was beyond stressful, unprofessional, and completely unacceptable.We were told by our rep, Anthony, that our belongings would arrive in 10 days from California to Florida. Instead, it took 19 days with no communication. For the first two weeks we heard nothing—only after WE called did we learn that the truck had “broken down.” The driver refused to give us any real details and just repeated that they were only “obligated to update us 24 hours before delivery.” When that call finally came, they pushed delivery back yet again, from the promised 3–6 pm time slot to 8 am the next day—calling us at 4:30 pm to let us know. Completely unprofessional.The most disappointing part was the endless runaround. We spent hours on the phone communicating details like the number of boxes or the condition of our items. Six movers came to pack our things, yet somehow no one could give us an accurate quote before packing. Instead, we were blindsided with an extra $1,820 charge after everything was already on the truck. This is the same scam other reviewers have described, and I now believe they deliberately underquote just to trap you.On top of that, I’m 8 months pregnant, and we paid over $8,000 for a simple 2-bedroom move. When I voiced concerns, instead of addressing them, Anthony emailed me to “please have good thoughts.” Absolutely dismissive and insulting. It’s clear they care more about collecting money and buying fake reviews than providing any real service.To add insult to injury, a $300 glass lamp table was broken in the process. Accidents happen, but given everything else, it just capped off a nightmare experience.If you value your time, money, and sanity, avoid this company at all costs. This move was the most stressful and disappointing service experience I’ve ever had.
I will continue to post everyday until Brightside Moving takes accountability and remedies my parents move.Review of Brightside Moving (Broker Scam 🚨):I am leaving this review on behalf of my parents, who unfortunately used Brightside for their move.Brightside is not a true moving company — they are a broker who outsources the job to third parties and takes no responsibility for the service provided.My parents were given a quote and signed a contract confirming their move date.Despite providing Brightside with a complete inventory list and photo proof of every item, the company doubled the invoice just one week before the move.On the confirmed move day, Brightside called to say no truck was available and postponed — even though this directly conflicted with their closing date.When the rescheduled day came, the subcontracted movers arrived hours late, brought a truck that was far too small, and couldn’t finish the move in one trip.This forced them to return the next day (the actual closing day) to finish loading, and then again later that day just for the hot tub.Brightside also refused to confirm a delivery date during the week of the move, leaving my parents without any answers.To make matters worse, they attempted to tack on an additional $5,000 in fees to cover the cost of their subcontractors.⚠️ Brightside is a scam. They bait families with a low quote, pass the move to unprofessional subcontractors, and leave customers with stress, delays, and inflated costs. My parents had a terrible experience, and I strongly warn anyone considering them to move.
Brightside is a broker who outsources the job to third parties and takes no responsibility for the service provided. They will give you a low estimate, a wrong number of cubic feet for your moving and ask for money upfront. When the movers come they double the estimated price because the items take more space in the truck than the previously agreed. Also, the movers, Express Movers Service, lost part of my furniture. I filed a claim with the company that Brightside recommended, named CSI, but never solve the issue. Look for a legitimate moving company who honor their quotes, respond for their faults and have BBB accreditation.
I was originally quoted by Brightside approximately $4,000 for a move of a 3 bedroom, 2 bathroom house from central Mississippi to southern Maine. Two days before our scheduled move, we were asked to do a verbal inventory of our items and were told the price was increased to over $6,000. However, the morning of the move, the contracted moving company, Master Movers, moved our stuff from our house into the street and then said we actually would owe over $14,000. Faced with no other option, we paid the balance in full. Brightside was unable to provide any information about the vast difference in the original quote and final cost. Originally, Brightside also told us our items would take between 5 and 14 business days to deliver based on the distance of our home to the final destination.Once master movers took over, we were told it would take 21 business days to deliver our items. When we asked Brightside about this difference we were told it was because Master Movers had taken our things from Mississippi to California and the extra time was to get from California to Maine. Once a third party (name unknown) arrived to our home with our stuff, we were told that because the 18-wheeler could not fit on our road (which is not true) we owed an additional $800 for them to unload. When I called Master Movers to ask about the additional charge I was yelled at and hung up on twice. After agreeing to pay, our items were finally unloaded.The criminally insane cost difference from the original quote to final amount paid has to be illegal. After paying more than $11,000 more than we were quoted, I am determined to get at least some of the cost refunded or have the business held accountable for their wildly inaccurate estimate practices.
This moving broker is a scam. Their sales person quoted me a price based on a detailed review of items with pictures shared of every item. We also agreed on a date that he said would be honored unless there was a snowstorm or hurricane, and that I would hear 1-2 days before with exact pick up time. Surprise surprise I hear nothing despite multiple calls and then hear at the last minute that they have pushed out the pick up by a day. Then the driver appears and the estimated cost of the move has magically doubled. Brightside wanted to sell me a move and did not care that they purposely undersold and overpromised on dates. Total disappointment and scam.
I reserved my move with this company four months in advance, went over my entire inventory in detail, and paid my deposit. The day before my scheduled move, I received a call saying that due to the “volume of my items” I would need to pay an additional $400. With no other choice (since the movers were coming the next day and I had to be out of my home), we paid.When the movers arrived, they suddenly demanded an additional $1,200 citing a stair fee—despite the fact that this was clearly communicated to the company ahead of time and should have already been factored into the original quote. To make matters worse, the company fired the crew on the spot, leaving me with no movers and scrambling to get someone else. After hours of stress and phone calls, they managed to send a new crew the following day.I was told delivery would take 2–12 days, and that I could call for an update within two business days. When I did, it took over a week just to locate my belongings and then nearly three weeks for my items to actually arrive. During that time, I had no furniture, no household items, and had to buy clothing just to get through work. There was no communication or accountability, only vague promises and shifting timelines.When my delivery was finally scheduled, I was given less than 24 hours’ notice and told if I wasn’t available, I’d be charged a $750 rescheduling fee. Luckily it fell on a Sunday, but had it been a weekday, I would have been forced to take off work. Upon arrival, they tried to charge an additional $670 “long haul” fee because my apartment door was 75 feet from where they parked. We couldn’t afford yet another surprise fee, so we had to personally load our belongings into our own cars and drive them to the apartment door ourselves.This move was originally quoted at $1,500. By the end, it cost nearly $3,000 plus weeks of stress, unnecessary expenses, and endless frustration.Do not use this company. Run the other way if you value your time, money, and peace of mind.
Very Disappointing Experience – Would Strongly Caution OthersWe had a deeply frustrating and disappointing experience with Brightside Moving Group during our recent interstate move from Utah to Florida. What began with a $10,000 binding estimate turned into a $18,100 bill, based on an inflated and unverified claim that our shipment had nearly doubled in volume — with no re-inventory, no re-measurement, and no explanation.My wife, who was alone when the movers arrived, was pressured to sign revised documents on the spot or face the threat of our belongings being dumped into the driveway. She signed under duress, after being reassured that the charges would be reconciled at delivery. That never happened.When we measured the delivered items ourselves, they came to just 691 cubic feet — far less than even the original estimate of 1,000 CF, let alone the 1,900 CF they charged us for. Brightside refused to adjust the charges.In addition:Several items were damaged, including a bed, desks, and a bicycle.Sentimental items and a coin/currency collection went missing and were never recovered.The movers packed things we did not authorize to be moved — including a wet dishwasher and a trash can full of garbage.Delivery took 22 days, far beyond the promised 10–12 day window.Extra fees were added without proper explanation or justification.We’ve filed a formal dispute with our credit card company and submitted complaints to the FMCSA and BBB. We expected a professional, honest move and were met with aggressive upselling, poor service, and zero accountability.I wouldn’t recommend Brightside to anyone, especially if you’re planning a long-distance move.
Claim your business profile now and gain access to all features and respond to customer reviews.
nordformstore.dk
jodycastro.com
wesave.co.uk
mrlumpyandfriends.shop
lsatlab.com
onecurvy.com
cutlerywholesaler.com
thecheesecakefactory.com
lifesurge.com
unitedopt.com
