Review Time
Avoid at all costs!!!
I booked a car from the Dalaman branch and had a very disappointing experience. The vehicle provided was old and already damaged, and I was pressured to sign for issues I hadn’t caused. I made it clear I was not responsible for the existing damage, but the situation was handled poorly.
Additionally, the staff member I dealt with was unhelpful and came across as quite blunt, which made the experience even more frustrating. Overall, I would not recommend this branch based on my experience.
PREDATORY TACTICS – AVOID AT ALL COSTSTotal bait-and-switch. I booked and paid for a Full-Size SUV weeks in advance. When I arrived at Istanbul Airport late at night with my two young children, they claimed the only car available was a Citroen C4 (a small hatchback).This is a calculated scam. They bank on parents with exhausted kids being too stranded at midnight to find another agency. They forced my family and luggage into a tiny car half the size of what I contracted for, with zero accountability or professional courtesy.DO NOT TRUST THIS COMPANY. They will take your money for a premium vehicle and leave your family stranded with whatever is left on the lot. Absolute fraud.
Avoid at all costs!!!I booked a car from the Dalaman branch and had a very disappointing experience. The vehicle provided was old and already damaged, and I was pressured to sign for issues I hadn’t caused. I made it clear I was not responsible for the existing damage, but the situation was handled poorly.Additionally, the staff member I dealt with was unhelpful and came across as quite blunt, which made the experience even more frustrating. Overall, I would not recommend this branch based on my experience.
Unfortunately, we had a very disappointing experience with Vindi Cars, and I feel obliged to share this so others can be careful.We rented a car in Istanbul through the Enuygun platform. The listing clearly showed Mercedes Vito (both name and photo), and based on that information we made the reservation and paid in advance. We were also informed that an 8000 TL deposit would be taken from one credit card, which we accepted without any problem.However, when we arrived to pick up the car late at night (around 10–11 PM), we were suddenly told that the vehicle was NOT a Mercedes Vito, but an Opel Zafira. We immediately objected and said this must be a mistake. The staff insisted that it was written as “or similar”.When we checked the Enuygun app again, the photo was clearly a Mercedes Vito, and the “or similar” wording was written in very small letters, almost hidden, which feels extremely misleading. At that hour, with no alternative cars available, we were basically forced to accept a vehicle we never intended to rent.Then another problem started:Originally, the deposit was supposed to be 8000 TL from one card, but suddenly they changed the rule and demanded two separate credit cards, both belonging to the driver. I only had funds on one card. We even offered to split the deposit between my card and a friend’s card, or to pay part of it in cash — all refused.“Procedure is procedure” was the only answer.At that point, we were completely stuck. Canceling the reservation late at night would have left us without a car. Eventually, after a lot of stress and wasting time, we managed to arrange the deposit through online banking — but this should never happen to customers.To be fair, the car itself and the driving experience were fine, but the booking and pickup process felt deceptive and stressful. What happened seriously damaged our trust and almost ruined our holiday.This experience felt like a bait-and-switch tactic, and I strongly recommend future customers to read every detail very carefully and be prepared for last-minute changes.I hope Vindi Cars improves transparency and treats customers more fairly in the future.
I rarely leave negative reviews, but our experience with Windycar really deserves to be shared.We booked a car in Istanbul via the Enuygun platform. The reservation clearly stated Mercedes Vito, including the vehicle image. Based on this information, we completed the booking and paid in advance. We were also told that an 8000 TL deposit would be taken from a single credit card, which was completely acceptable for us.When we arrived late at night to pick up the car, we were shocked to hear that the vehicle was not a Mercedes Vito, but an Opel Zafira. We immediately pointed out the discrepancy. The staff responded by saying it was listed as “or similar,” even though this wording was either extremely hidden or not visible at all in the Enuygun listing. Even the staff member could not clearly show us where this was written.At that hour, finding another car was impossible, so we were left with no real choice but to accept a car we never wanted.As if that wasn’t enough, the deposit conditions were suddenly changed. Instead of one card, they demanded two separate credit cards, both under the name of the driver. Splitting the deposit between cards or paying part of it in cash was not allowed. We were put under serious pressure and left in a very uncomfortable situation.After a long struggle, we managed to solve it through online banking, but the stress, confusion, and lack of transparency were completely unacceptable.To be clear, the car itself worked fine. However, the misleading listing and rigid, customer-unfriendly behavior overshadowed everything and nearly ruined our holiday experience.I strongly advise future customers to be extremely cautious. What we experienced felt like a misleading sales practice, and it seriously damaged our trust.Transparency and honesty are essential in car rental services — unfortunately, that was missing here.
Car Jet and Windy Car are two fake companies that have joined forces and are deceiving customers. Even though I have a premium full insurance package, they took my money of 285 USD and are not returning it. Windy Car took my money and said Car Jet should return it. Car Jet says that Windy Car is responsible. That is your goal!
I made a reservation and paid online to this totally unprofessional, and scam company. I have been renting cars in Turkey with many companies for the past 15 years using the same driving license with no problems, i also have international driving license. When i arrived to Çukurova airport to pick my car, the manager didn't accept my driving license for no reason at all, he was so rude and gave no excuse to provide me with my paid rented car. I STRICTLY ADVISE NO ONE TO RENT FROM THIS COMPANY. 1 STAR REVIEW IS OVER RATED FOR SUCH A COMPANY.
At the end of September, I rented a minivan at Istanbul Sabiha Gökçen Airport. Upon arrival, I was asked to provide two credit cards, which had not been indicated beforehand. The rental was made through Carjet, and their website also did not mention that two credit cards were required. Eventually, the issue was resolved.However, after returning the car, the rental company charged me twice for HGS (the toll payment system for highways), totaling more than €160. I called several times to ask how it was possible to be charged so much within just four days, but I was never able to reach them. I know exactly how many times I passed through toll gates, and each gate clearly shows the toll amount — those amounts do not come anywhere close to what they deducted. I will never rent from them again.
Stole £120 from me. Within 2mins of me booking the car, they contacted me on WhatsApp saying they did not want to wait at the desk for my flight to arrive and would refund me in full. I agreed. Now they are refusing to refund me claiming it is my fault because I did not present a credit card at the desk, even though they cancelled the booking before I arrived, and ignoring my screenshotted proof of their WhatsApp refund promise
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