winsim.de

1.2
1.2 Based on 151 reviews

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Average Rating

1.2

/
5

151 Reviews

5 Star
3%
4 Star
1%
3 Star
3%
2 Star
5%
1 Star
89%

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Terrible company and worst customer…

Terrible company and worst customer service including bad behavior of the employees.

1
Date of experience: Feb 10, 2024
Carina
I feel like I'm dealing with scammers!

Firstly, they started charging fees not from the moment the card was activated, but from the moment the delivery was received. I waited 7 days for them to deliver my SIM card and already paid them, although I could not use the phone.Secondly, if you have two SIM cards and want to refuse the "Mulcard" option, they say that they cannot simply block one of the cards. They want me to order a new card for about 20 euros! For what? I already have one SIM card!Thirdly, they took my refusal to refuse the “multi-card” as a blocking of the SIM card and blocked another SIM card - I WAS REMAINED WITHOUT CONNECTION FOR 24 HOURS.Fourthly, they charged me about 15 euros for a block that I didn’t need!Fifthly, there are still no 5G networks. What are we in 2018? 6 years have passed!BE CAREFUL AND CHOOSE ANOTHER PROVIDER!

1
Date of experience: Feb 09, 2024
Braxton Cooper
Extremely rude customer service

I called them to cancel my phone number after years of being their customer. The customer service guy was extremely rude and hung up on me at the end. Never again!

1
Date of experience: Jan 31, 2024
Francine Taylor
Fake offers

I got a 2-year contract for internet. The price is fine but when I wanted to buy a phone based on their offers, everything got crazy!! I sent them a 3-year contract with a good salary and they still told me they cannot let me buy a phone based on their internal policy. So they do not see any reason to explain me why!! I wanted to cancel my contract but may be in 2 years!! so they decieve you in and dont let you out!!!

2
Date of experience: Jan 14, 2024
Ciarán Carter
I contacted Winsim to change my…

I contacted Winsim to change my address, a process that should have been done online within 24 hours, but it didn't happen. When I called their hotline for assistance, the customer service representative was extremely rude. I asked if I could provide alternative information instead of the hotline code, and he refused, citing "DATENSCHUTZ" (data protection) as the reason. I couldn't change my address online due to issues with their website, which was frustrating. I was also told I had to wait at least 15 minutes for a simple address change, and to top it off, the call ended abruptly when the representative hung up on me. This experience was far from satisfactory.

1
Date of experience: Oct 27, 2023
Business Model based on scam

Business Model based on scam, my friend enter monaco which is independent from France, and he didn't receive any message that inform him he entered a new region, he got charged 60 EUR for couple of mbs roaming.

1
Date of experience: Oct 16, 2023
Christy Long
High price and no warning on bill

I got into trap with winsim as they have go offers. I had an international calling app and somehow it didnot work when i moved to different country in European union. Got a huge bill of 1300+ euros from Winsim. I have activated warning message for 150 Eur but i didnot receive any warning message after 150 eur. some operators help their customers by upgrading pack. But i didnot get any help from Winsim. Monthly charges are very less but additional charges are hell.

1
Date of experience: Sep 15, 2023
Sorrel Morgan
Dirtbag scammers

Dirtbag scammers. They would like to charge me 168,000 EUR for 14GB of international roaming while I was not in fact out of the country! Disasters like this could be avoided by, you know, disabling connections to countries outside of the EU, but they only allow that after you've wasted 50 euros paying 12 cents per killobyte. I hope they invest that 50 into resurrecting their reputation. They refuse to refund the fraudulent charges which I can verify with my passport, I was never in the country for which I was billed extortion-like data charges.

1
Date of experience: Sep 11, 2023
Tsyqueo
Can’t reach customer service

I tried to contact them and I’m keep getting an error message. Never had issues before but it’s an absolute scam.

1
Date of experience: Sep 04, 2023
Katy Morgan
I want to burn them down

They are terrible. I have received soo many unnecessary charges all of which I was obligated to pay. I am an International student in Germany with limited funds, and I have lost a good 80 to 100 euros because of them. They don't abide by their warning messages and their response rate is even worse. It's a nightmare being their customer and now I have no way of getting out of it without loosing more money.

1
Date of experience: Sep 01, 2023

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