Review Time
Bordering on Scammers.I took out a contract with them for the iPhone 16 Pro Max, they delivered Airpods Pro to me. I immediately call them to tell them about the mistake, and they act like I am lying. I send them the pictures, the serial numbers, I fill in forms, I send the parcel back, over the next 4 days, they do nothing, they only tell me I should be patient. As it is within the 14 day period, I decide the trust has been broken down too much, I will cancel the agreement. Another week passes, where I relentlessly follow up, all they say is I should be patient. I now have to make a decision on whether I should call in legal counsel, and it seems they have no intention of closing out this issue. Literally my worst consumer experience I have ever had in my life.
worst most annoying company on the surface of earth, if you opt for monthly contract you can't simply cancel, NO freaking way. You need to cacel online , wait few days for an email, call customer service ( so they can convince you to stay in this hole) then on top, they will never cancel it. Repeat again until this done
The worst customer service i ever faced in germany. During call, i did not understand something and i request him in polite way to repeat but he straight cut the call. This happens with me 5-6 times. Really unprofessional people sitting there. worst experience ever. and not a single person can speak english in their whole team.
I started a contract with them since 2022. Everything was going on fine for the first year until I noticed I was being charged more than usual. When I complained they were unable to state the reason for the charges. I don't recommend them.
Very terrible serivce provider. Not recommended. I bought a phone with them, after paying fully for the phone for 24 months, they continously deduct same amount from my account. Even after i was told by their representative that i do not need to cancel the contract and i will only automatically get charged for the internet connection after 24 months. I do not recommend this service provider.
Have contract since over 6 several years, applied for a change that apparently wasn't possible in this way i imagined, but instead that they notice and inform me they made me 2 new contracts. It took 4 months to clarify the situation, because in the end i had 4 contracts instead of 2. Customer service (CS) online is horrible, you get only prepared automated answers.When calling CS i was told it is my fault, they cannot do anything.So I have written an email and complained that the contract is not fulfilled, and I would wish for an adequate solution, I was open for any solution just not to pay 4 contracts, if they would have made a good offer. Instead of contacting me and solving it, they simply canceled 2 new contracts within 1 day, got an automatically generated cancellation email and next day number wasn't working anymore, even though the new contracts were already in use (I could not quit it myself as it was set to duration 24 months so I started using it). No apology for inconvenience nothing. Cheap contract but zero value in the customer.
Scammers. I tried to cancel my contract with them and they took advantage of the language barrier to change my tariff and charged me 150€ for it!I asked for full cancellation and they convinced me to pay that amount as a penalty for terminating my contract early. I accepted and finally I am being charged every month for a supposed new tariff that I never signed up for.Lousy customer service as they take days to reply and are unresponsive. It had been a long time since I had encountered a company like this. Avoid them.
Super bad customer service! First of all, they screwed me over by "gifting" me as an existing customer 10GB, which I had to confirm via phone, but leaving out the information that this "gift" is binded to a 24-month contract which I could not get out afterwards. Furtermore, then I lost my phone and had to stay with them due to this binding contract, yet stocked up to a tarif including a phone. Even though I explained the situation of me not having a phone they send me an SMS to confirm the new contract (which is quite hard without a phone). So the whole process of confirming this message was already an act. Then I paid extra for overnight-service, but my phone still has not arrived. When I tried to contact the customer service through the chat option (after I waited in the hotline for 2h and was at some point while waiting just kicked out twice lol), they did not really help me out and were super unfriendly.So overall, I am extremely unsatisfied and angry about this service.
Impossible to cancel, late delivery, charged for unused serviceOrdered a SIM card that arrived a month late. Language barrier made (an illegal) phone cancellation confirmation almost impossible. Charged for a service I never used. Multiple complaints ignored. Now dealing with debt collectors despite clear legal violations. Avoid at all costs if you value your time and money.
I initially wrote a review about how they kept on taking money from my account after I had completely paid for the smartphone I took from them.I later got a response from WinSim and they told me that my smartphone and SIM contracts are inseparable. Therefore, as long as I do not cancel the contract for both, they will keep withdrawing money for both until eternity because that is how the contract is designed. As ridiculous as that sounds, they held on to it and claimed they would never refund me because I did not cancel the contract.They could not answer what I have been paying for since the smartphone is completely paid for. and they could also not show me where this is stated in their contract. nobody will give such a ridiculous reason if they do not have ulterior motives.
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