Name: winsim.de
Telephone: 000000000
Rating: 1.2

Sarah Wright Guest

Very positively surprised by WinSim's customer support

WinSim really surprised me extremely positively in a recent situation where I had accumulated very high costs and therefore asked for their help. While perhaps many other mobile providers or firms generally would have just denied help, WinSim stood out in proactively resolving the issue in a really good and quite timely fashion. Kudos to the team! And besides that, I have been customer for a few years and always had a smooth overall experience.

Date of experience: Aug 29, 2023

Lucinda Wright Guest

2 years ago

They'll waste your time

I asked them for a contract, waited for 2 weeks, didn't get anything, wrote an Email asking to cancel my order and delete all my data. Then they replied that my request for a phone contract was "rejected because of internal reasons". Well maybe I should have been let known that, and not waste my time? Terrible company.

Date of experience: Aug 07, 2023

Warren C. Guest

2 years ago

Do not care about customers

Applied online for winSIM and never heared back from them.The status of my appliction online was shown as "being processed". After a month I contacted them myself just to find out that my application was rejected. Because of that I missed a time limited offer by another company!So they don't even care to update the status if they're not interested for some weired reason to do business with you. Nice customer service 😂

Date of experience: Jul 15, 2023

gonidou13 Guest

2 years ago

FRAUD FRUAD !

Nothing works with this company.I have tried to call several times to try to go into the portal to finally activate the simcard and nobody will help. I call one day and 3 costumer service answer back in English but they couldnt help. Now today, I have called 10 times and nobody wants to speak English and nobody is answering the emails.

Date of experience: Jun 16, 2023

Sandra Morris Guest

2 years ago

Why even provide service

Why even provide service? created a hotline service just to showcase worst human behaviour and worst service. The customer service, steals your money for no fault of yours. I would happily sign a petition to boycott Winsim

Date of experience: Jun 15, 2023

Jana Wilson Guest

2 years ago

You can not have more gigabytes until…

You can not have more gigabytes until you pay all the Mobile Price. This is really funny. I don't recommend it

Date of experience: Jun 06, 2023

Pepper Howard Guest

2 years ago

I live in Germany for 15 years

I live in Germany for 15 years, i have used several service providers, but WINSiM is the worst i have ever used.

Date of experience: May 15, 2023

Josiah R. Guest

2 years ago

Very expensive once your package…

Very expensive once your package expires. For a 10€ per month, i was charged 60€ just for one month. Charges 3 euros approximately for 300mb if you go over the limit. Clearly a rip off

Date of experience: May 15, 2023

Flynn Guest

2 years ago

fast, simple help after hooked account

I am very satisfied with my winSim phone plan (which I have had for several years) and everything runs without any problems. The service is also great. My account was hacked yesterday and someone ordered a new eSim. I was able to resolve the issue directly with customer service on the phone without a long wait and will be sent a new sim card free of charge. Don't quite understand the many negative reviews, but maybe the service varies by country.