Review Time
They dont pay their partners fair anymore they just keep adding new fees for the customers to pay and everything of that goes to wolt noone else.And the new priority order that customer can add for a fee only makes it so we get even less orders.So if a deliverypartner notices that it is a priority order make it way too late just to have customers demand a refund wolt.And customers start complaining that the food is cold or something is missing or any little wrong you find so that wolt somehow looses money.We have to pack every food in the same bag just because wolt does not want to waste money on a second one= that if you order icecream it will be warm.Resturants does not pack the food so that the customer would know if the food has been touched.
Ordered tonight a meal for my family. As a pregnant woman that felt bad for days and couldn’t eat, the only thing I was craving for was the fries. Of course they messed up my ordered and didn’t send them. I contacted and this very helpful employee of Wolt asked me to wait for 24h until they would get a reply from the venue. Can you imagine? No empathy. No apologies, nothing else besides i can’t help until the venue replies to me. Shame! No f.king empathy for their clients.
I experienced a significant technical issue with the app that resulted in receiving and being charged for an incorrect meal. Despite selecting a Chicken Fajita wrap, the system processed my order as an American Steakhouse wrap instead. I can verify this was not user error, as checking my "Recent Orders" – which automatically populates based on previous selections – shows the Chicken Fajita wrap with my preferred options, not the steakhouse wrap that was delivered.Upon reporting this to customer support, I was offered only €4 in store credit against a €22 order. I escalated the issue to three different support representatives, investing considerable time trying to resolve the situation. Their justification for not providing a full refund was that they couldn't replicate the bug internally. However, the inability to reproduce a technical issue doesn't invalidate a customer's experience, especially from a long-standing user like myself who has placed hundreds of orders without previous incidents.This unsatisfactory handling of the situation has led me to cancel my Wolt+ subscription. Once my remaining credits are used, I will discontinue using their service entirely.
A wrong meal was delivered to me. I complained to Wolt support, it took them a few hours to resolve the issue. The resolution was to give me Wolt credits in an amount lower than the amount that I paid for the meal that I originally ordered. When I complained about that, they said that they cannot do anything about that. The only thing that they agreed to was to transfer money to my account instead of Wolt credits. It's a joke. I'm not risking using this service anymore.
Continuously late, cold and sometimes badly handled. Order a pizza from a place 5minutes away, it took them 25 minutes to deliver and the pizza was clearly stored on its side so the cheese and sauce just slipped to the side and basically on the cardbox. Ridiculous. Not the first time, not the second, not the fifth or the tenth where I had issues with them. In fact, whenever I can I rather just drop by the restaurant and pick it up or even buy frozen food if I'm in a rush.
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