Review Time
Worx lightweight pole hedge trimmer recently purchased as a replacement for my petrol hedge trimmer which was becoming to heavy for extended use. Given the description advises it cuts branch size up to 16mm my experience was that anything around 12mm or higher was slow to cut, so ended up using my petrol trimmer. I had hoped to reduce my petrol trimmer to 10% - 20% of use, in reality I will only be able to use the worx trimmer for lighter duties.In addition I found the location of the safety switch & main switch positions were not the easiest to operate
Received a hedge trimmer on 16th August-I requested an instruction to return it as too heavy for me. After numerous emails I am still waiting. Tried phoning and asked to leave a message but messages are full. Now after sending another email I got an auto return saying they might get back to me in 2-3 working days. What about the 12 days since I sent the first message. Terrible service.
Worst customer service I've ever experienced—this company blatantly refuses to honor warranty laws. Our robot lawn mower stopped working after just 35 days when a failed software update rendered it completely useless. Despite repeated emails and inquiries, the company stopped responded to our emails after they realized the machine can not be fixed remotely. We’re now filing a formal complaint with Test Aankoop (Belgium) and other regulatory authorities. Avoid this company and their tools.
I've had an awful experience with Worx. I started buying their (generally very good) tools earlier in the summer, using Amazon.The Worx website itself had some good deals on last week, so I decided to buy direct - I wish I hadn't!The problems I had:1. Poor website with access issues.2. Order lost by courier.3. Customer Services number goes straight to voicemail, and the mailbox is too full to even take a message.4. I got through to someone in technical support who advised that all Customer Service staff are now on annual leave and will be back in two weeks!If there is this much trouble buying a tool, I dread to think what it would be like if I actually needed to make a warranty claim!I'll start the process of returning my small collection of Worx tools to Amazon and buy from a different brand. Such a shame as the tools themselves seem great.
After 2 years, my worx WG751.2 Nitro mower on/off switch failed. I called customer service and received the runaround until they told me the switch assembly is not available. I asked if the switch for the next generation of the mower was available and was told that isn't available. I asked about a replacement and was told that neither mower was available even though they are still selling it. Basically, the warranty on a Worx tool is useless. It's a made in China product and they don't stock parts. Typical for how these sellers operate. This the second Worx tool that's failed. Buyer beware!!26 July 25 - Worx contacted me and after giving them some information, they sent me a brand new WG752 mower. I did have to pay for shipping ($9.95) per warranty. So, I have reconsidered their warranty as good! The new mower is improved, however the bail switch is the same. Suggestion for consumers - when shutting the mower off, do not let the bail spring back. Release slowly.
I am writing to express my complete dissatisfaction with the WORX Landroid Vision WR206E robot lawnmower, purchased about a year ago (June 2024).From the very first use, the device has exhibited serious and constant malfunctions, absolutely unacceptable for a product in this category and price range. Among the main problems I encountered:Recurring camera error, which completely blocks the robot, preventing it from being restarted remotely or via the app.The robot's inability to locate the charging base, forcing me to constantly reposition it manually.Frequent blockages in overgrown areas of the garden, requiring manual intervention.Total lack of autonomy and truly automatic operation, even under normal conditions and after several firmware updates.I followed all the instructions in the manuals and on technical forums (cleaning, cable checks, resetting, reconfiguring zones, reinstalling the base, etc.), but to no avail.The robot is currently stuck in the middle of the lawn again due to a camera error, and I can't intervene remotely via the app because I'm away for three weeks.I consider the product to have a serious defect; the product does not meet the minimum quality and reliability requirements.
Everything started off OK. Ordered a 40V brushless lawn mower when 25% offer was on. Machine ordered on Saturday delivered late morning of Tuesday. Excellent I thought. After trying for two hours to get the lower handle attached to the machine I gave up as the captive nut wasn't located in line with the hole in the body. Requested an exchange by email within three hours of delivery. Had a nice email from Karen and collection arranged. This was done on Friday morning. Nothing heard by the following Wednesday so emailed again to ask when my replacement would be sent. Received email from unnamed staff member saying my refund was being processed. Presume then that Worx do not want customers. I just wanted a cordless lawnmower. Very disappointed as have other Worx tools. Update, refund in my bank account after 3 days so no problems there. Wasn't even given the opportunity for a replacement. Now if I want the same lawnmower I need to pay the full price as no offers on it now. Not paying an extra £70 just because Worx do not want customers.
I bought a weedeater with battery & charger 2 months ago. About 3 weeks ago, (or longer) the battery will not charge, the battery or charger. I can't figure which is defective. I cannot find info on how to contact the company, nor can I order replacements from the website. The entire website, along with the equipment is a complete waste of time. BUYER BEWARE!
No matter how good a product operates, customer service is non negotiable! Worx has not provided any contact information for customer service. This behavior is unacceptable by any retail company.I DO NOT RECOMMEND ANYONE TO PURCHASE PRODUCTS FROM THIS COMPANY!
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