Review Time
I bought a hotel break for next week. I have discovered it has expired as it needed redeeming within a month. Apparently I would have known this as it was in the confirmation email. I did not receive a confirmation email for this trip or for the previous one I booked with them. Wowcher are sorry for my inconvenience but are planning to keep my money and offer no hotel break. I have asked them for the details to make a formal complaint - I have heard no more from them. I could understand it if the booking had been and gone, but it hasn’t! The fact I did not receive a confirmation email that has the terms and conditions is apparently irrelevant. Shameful customer service.
I didn’t realise my voucher expired, went to redeem it & I can’t. Emailed them, I can do nothing about it, so £100 wasted, on nothing. I will never shop with them again. Scam & a con. Edit: Order no: 50062014Code: NX748W-FN8RUV
If I could give no stars I would.I purchased a three night trip to Prague with flights for two. On redeeming the vouchers I was contacted by the merchant who then informed me that the hotel advertised wasn’t available (the alternative offered was on the city outskirts rather than the centre) and if I wanted decent flight times I’d have to pay another £419. I asked the merchant to send me the options on email and she insisted on Whatsapping them to me as it would be ‘quicker’ - I’ve never received any further communication from them. I then called the next day for a refund and was told it would be referred to their refunds department. I have emailed the merchant twice about my refund and never received a reply. Over a week later having heard nothing, I rang again and was told the refund was due from Wowcher, not the merchant. Wowcher’s terms clearly state that you can get a full refund if you have redeemed the voucher but not booked anything. I have since contacted Wowcher four times about my refund and they also don’t come back to me. Wowcher / The Travel Makers have almost £500 of my money and I have nothing to show for it and now can’t get a refund either. The holidays are falsely advertised and I’ve read many reviews of people who have had the exact same experience. Edit - I eventually received a refund after three and a half weeks of perseverance.
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