Review Time
Anytime I call for assistance the level of customer service is outstanding, the issue is always solved and with someone who is helpful, engaging and eager to help. I give special praise to Penny who is an absolute joy to speak to, nothing is too much trouble and always gets it right!
We've been using Yay since launching our business over five years ago, and it's been an outstanding experience from day one. The service has been consistently reliable with zero issues throughout the years. Whenever we've had questions or needed support, the team has always been responsive, helpful, and easy to reach.A special shout-out to Dom Baker, who recently assisted me with an urgent query. His support was exceptional - prompt, knowledgeable, friendly, and delivered with a fantastic sense of humour that made the whole experience even better.Thank you, Dom! Your help was truly appreciated.
After two weeks of headache and getting nowhere with multiple people, I was ready to leave Yay and find a different company. Then I spoke to Penny, calm, friendly, and actually knew what she was doing. She listened, took action, and sorted everything out in one call. No drama, no runaround. She’s the reason I’m still with Yay.A stellar example of how customer service should operate. She deserves serious credit for retaining a customer.
System works well, but the online instructions seem to have been written by tech staff and not anyone able to communicate with the non-tech savvy world. It would help if they could to employ a communication specialist - try Chatgpt - to re-write all their customer facing stuff for those of us mere mortals who want to use their otherwise excellent service.
Its quite good service but you cannot delete text messages on the app, which is really frustrating as is a mess and when you are using service which always text you code, you need to make sure you look at the correct new message, is not user friendly. Also people from address book do not show name when calling.
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