Review Time
Have been with YAY for quite a few years now and have had nothing but very good VOIP service and the level of customer service when any problem arises is 100%. Most of the time I speak with Dom and things get sorted pretty quickly. Highly recommended company yo deal with
I have given them 3 days to get back to me about taking money out of my account but not upgrading me as per the invoice. I had paid for their middle tier package after already just paying for the Core package. Firstly, they didn't adjust the cost and took the full amount and after paying for both tier's I am still stuck on the Core package. I have emailed 3 times now and no one has responded. Shoddy business relations!
Yay is very responsive to it's customer's needs. Sales staff (Junaid) reached out to me by phone and email to make sure my telecommunications experience was top notch! Service works great also as I am based in the US but need a local UK phone number.
Super easy to setup - even though its a low ticket offer, i still had someone help me with all my questions that i could email and call!!!Junaid Teladia was who gave me all the customer support and he is a star! I probably wouldnt be using the software without him
First class support and customer service. Calls are answered quickly, support staff always friendly and helpful and nothing is too much trouble for them. I have dealt with many telecoms providers in my 31 years in business and can honestly say, that Yay have been the best by far.
Dom has been very helpful since the beginning—always responding straight away and quickly sorting out whatever needed to be resolved. He was consistently friendly while remaining professional. I’ve never experienced better customer service in my life! Dom is truly an asset to your company, and I wish every company had someone like him. :)
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