Review Time
When collecting my car on Friday, I had to make my way to rue du Faubourg de Roubaix, number 58. There, via the app, a door would open automatically.No door opened and there was no "Zenpark" sign anywhere to be seen. Enquiries at a restaurant only managed to tell me that so many people had already been lost to Zenpark.There is no phone number to call Zenpark in case of problems. You are left in the lurch.After 40 minutes of waiting, a car came out of the garage and the driver told me the entrance was a door with broken glass but no number with code B25400. A code I never got.Luckily that car came out of the garage and was able to help me otherwise I would not have been able to recover my car.The way you guys run your business and the way you treat customers is downright crapuleus.I am devoured by your company.Additional: already when you drive into the garage, the misery started; by the time you get downstairs, the gate is already closing so you have to go back up on foot to activate the misery.This is by far the worst parking service I have ever used.Lost 45 minutes!Never again!Disgraceful!
Had an atrocious service from Zen-PHATOM-PARK.Booked and paid for a garage spot in central Paris for 4 hours (12 euros). (no instruction on how to enter the garage were sent), still, I went to the address, found a tiny gate closed with no panel and no instruction on how to go through the gate or any access code. Waited ..for 20 minutes, there was a faulty intercom, couldn't try to reach no one despite trying like a fool fumbling through the archaic device. They had a phone number hung on the building, I called few times, nobody picked up, it was on answering machine each time. After half an hour of trying and having my car in hazard lights in a tiny street, at the risk of getting a fine, I had to give up and leave. I sent them an email straight afterwards requesting a refund, after 4 days of this incident, no refund or a reply from them!!! I am calling my bank to file a complaint. the experience was anything but 'zen'.Reading through sone other comments, other people had similar experiences.... Either the garage ys closed at parking or at picking up your car time !!! Their reply through their app. is also horrendous, they seem to reply to bad reviews on Trust Pilot by Generic replies. They say contact us through the form, but they never get back to you!!Not recommended at all, couldn't give them less than one star!
Had an atrocious service from Zen-PHATOM-PARK.Booked and paid for a garage spot in central Paris for 4 hours (12 euros). (no instruction on how to enter the garage were sent), still, I went to the address, found a tiny gate closed with no panel and no instruction on how to go through the gate or any access code. Waited ..for 20 minutes, there was a faulty intercom, couldn't try to reach no one despite trying like a fool fumbling through the archaic device. They had a phone number hung on the building, I called few times, nobody picked up, it was on answering machine each time. After half an hour of trying and having my car in hazard lights in a tiny street, at the risk of getting a fine, I had to give up and leave. I sent them an email straight afterwards requesting a refund, after 4 days of this incident, no refund or a reply from them!!! I am calling my bank to file a complaint. the experience was anything but 'zen'.Reading through sone other comments, other people had similar experiences.... Either the garage ys closed at parking or at picking up your car time !!! Their reply through their app. is also horrendous, they seem to reply to bad reviews on Trust Pilot by Generic replies. They say contact us through the form, but they never get back to you!!Not recommended at all, couldn't give them less than one star!
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