Name: activepeaks.co.uk
Telephone: 000000000
Rating: 3.8

EncestralZ55 Guest

3 months ago

Concerns About Delivery Time

I had serious worries about how long it took to receive my items. The clothing does not appear to be genuine.

Date of experience: Dec 04, 2025

Sharon T. Guest

3 months ago

Excellent Customer Service and Quality

I am so pleased with the balaclavas I ordered that I purchased another as a gift. I was initially concerned about the delivery time, but after reaching out via email, I received a tracking update and a friendly response from the support team. I wasn't aware that the goods were shipped from abroad, which explained the delay. I am thrilled with my purchase and commend the customer service for their personal touch.

Date of experience: Dec 03, 2025

LR Guest

3 months ago

Product Meets Expectations

The product fulfills its promises perfectly.

Date of experience: Dec 01, 2025

Lindy B. Guest

3 months ago

Great Support for My Missing Parcel

I faced significant trouble with my parcel, so I contacted the support team. They were very kind and assured me they would help with my missing item. I received it yesterday and absolutely love my hat.

Date of experience: Dec 01, 2025

Arrox0334 Guest

3 months ago

Not As Described

While the support team has been helpful, please note that we ordered two pairs of trousers labeled as 'waterproof insulated' for an upcoming trip to Iceland. They arrived, and while they might be waterproof, they are certainly not insulated. They lack thermal lining and are very thin. I am disappointed and requested a return. The company offered a 20% discount to keep them, which I negotiated to 50%. In my opinion, the trousers do not meet the description, but they will serve as lightweight spring walking trousers. Just be cautious if you're buying for warmth.

Date of experience: Dec 01, 2025

FB Guest

3 months ago

Great Customer Service for Size Issues

I encountered a size issue with my item and reached out to customer service, who were outstanding in their response. I couldn't have asked for a better outcome, and I am now a very happy customer. Thank you!

Date of experience: Dec 01, 2025

Medea T. Guest

3 months ago

Perfect Birthday Gift!

I ordered a birthday gift and was running out of time! I inquired about my order and received a quick response from the support team. They reassured me that the delivery was on schedule, which it was, and they even tracked it personally. I was anxious, but the sweater arrived and exceeded my expectations in quality, style, and fit. I wholeheartedly recommend this company.

Date of experience: Dec 01, 2025

MS62 Guest

3 months ago

Beautiful Hat

I am very satisfied with this lovely hat.

Date of experience: Nov 30, 2025

Brian M. Guest

3 months ago

Highly Professional Company

This company is very professional, and the products are of excellent quality. I will definitely shop with them again.

Date of experience: Nov 29, 2025

Shirley Taylor Guest

3 months ago

Delivery Experience Was Poor

I ordered a product on November 16th, and I was told it would arrive in about four days. I started tracking it, as I needed it before my hike on November 28th. The goods seemed to reach the courier on time, but there was no progress after November 22nd. The courier showed it as out for delivery for six days. While I received polite replies to my inquiries, there was no action taken. I tried to cancel my order, but the company said it was impossible. I ended up purchasing other items for my hike and am now pursuing action against the company. Very disappointing experience.