Review Time
My partner bought a pair of active peaks shoes and they came as 2 different sizes even though on the bottom of the shoe it said 42 on each. He asked for a refund and returns label and they said he can have 20% refund and keep them ( bearing in mind he doesnt have different size feet) or pay to be returned to China. Which cost over half of what they are worth . This is disgraceful. You should refund in full and send a label out to be shipped back to you .
Bought fleece lined Jogging Trousers XL. The delivery was delayed and on arrival we realised it was too small. We had followed and checked the sizing guide but it was far too small. I tried to return it for a refund and it was then I realised this was not going to be easy. I was aware that the T&C meant you had to pay for the return P&P but considering it was a co.uk company with a Netherlands address I did not think this would be onerous. Firstly customer services offered me a deal whereby I could pay more money to receive a replacement, secondly then that I could keep the order , have a free replacement but no refund and finally keep the item and receive a 20% refund, Otherwise I would have to return to an address in Dongguan City China - there was no mention when ordering was it anywhere stated that returns would need to be made to CHINA - a lesson to read reviews in future learnt! So no jogging trousers and no refund
I placed an order as a gift for my sons birthday on 11th October, nothing arrived therefore I contacted them on 24th October. I was assured the item was in transit even though my sons birthday had passed. No apology. I contacted them again as no sign of the item. I was again assured this was in transit. The order arrived today, 28th October. On day of delivery, today, I could see Royal Mail tracking. The item had not been dispatched until 24th October. Therefore the company had not been truthful from onset with the promise of 6-10days delivery.
I ORDERD 2 pairs of size large waterproof hiking trousers for my uncle as a gift for them not to fit so I sent the company a email and got a reply from someone called Freya Lancaster saying if I paid a further £9.95 to get another 2 pairs but in size XL and after waiting another month for these to land not to fit either so I msged Freya Lancaster to tell her and all she could say is and quote " we can give you a partial 20% refund after spending £99.77 I am absolutely fuming, so advice to people DON'T BUY FROM THIS COMPANY......... there a joke.... oh or I can send them back to them and the website says a Amsterdam address and then Freya Lancaster put the address in her email for it to be in China so sending that back will cost a further £52.00 grrrrrrr
The delivery was well done in the sense of concealing the package well where I wanted it in the safe place and photos were taken. My only two problems were the length of time it took to deliver. altogether nearly three weeks. if it came from Great Britain why so long. and the picture of the fleece online did not show its actual shiny outer coat. on the picture it was matt in actuality it was shiny. therefore the picture did NOT match the garment. as it turns out it okay for the person I bought it for.
Claim your business profile now and gain access to all features and respond to customer reviews.
carrgardenbuildings.co.uk
naheed.pk
bosscoderacademy.com
gooliart.com
sportsevents365.com
stkildastore.com
mitigately.com
nivethamurali.in
tikxu.com
iryo.eu