adidas.com.au

1.4
1.4 Based on 162 reviews

Shop for adidas shoes, clothing and collections, adidas Originals, Running, Football, Training and more at adidas.com.au....

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Average Rating

1.4

/
5

162 Reviews

5 Star
7%
4 Star
1%
3 Star
2%
2 Star
2%
1 Star
88%

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Mike
I bought "Tiro Bukse" from Adidas…

I bought "Tiro Bukse" from Adidas (order number ANO90130689), after two days of use the pants tore. Or support from Adidas suggests that I pay most of the bill for the repair of these pants myself. They can't replace the pants because they don't have the same pants in my size. That is, they want to pay part of the repair of the pants themselves. Adidas produced pants of shitty quality and the solution to the problem is that I have to pay part of the repair of these pants. Do not buy anything from Adidas, they are scammers, counterfeiters and imitators of quality products. The goods that Adidas produces are of poor quality. Customer support is a gathering of low-professional people who imitate helping customers in order to justify their salaries.

1
Date of experience: Oct 31, 2024
Rebecca Fisher
No complaints process.... is that even legal?

I returned some shoes and they said they processed the refund to Afterpay, but Afterpay say they haven't received the payment which was over a month ago. I asked Adidas for confirmation of the refund but get told to wait 24-48 hours and nothing.... Sick of their email support team, i called and asked for the complaint / escalation process. They told me to email customer service (on the same email address I was already using) and the dedicated compalint team will pick up my case. Guess what happened when I sent the complaint email? The person I had already been speaking to for the last month via normal customer service replied to my email. It's a joke that they dont have a complaints process in place.

1
Date of experience: Oct 25, 2024
Kayla Foster
Horrible

Horrible! They took 7 days to just dispatch my product. And it doesn't even shows up on AusPost as received by them, they literally just made the label.

1
Date of experience: Oct 08, 2024
Caroline W.
Agonisingly slow dispatch

Agonisingly slow dispatch; over a week and still not sent. Call centre unable to help, no way to cancel, no evidence given the many other similar reviews that Adidas is at all concerned about this really bad service. Buy elsewhere.

1
Date of experience: Aug 26, 2024
Terrible customer service buyer beware

Terrible customer service buyer bewareDid not provide a refund for returned products then just sent a letter and said it's your problem, follow up with your bank. They then repeated this message over and over, (interestingly would not terminate the call themselves kept asking me to do so) Will not shop with them again.

1
Date of experience: Jul 23, 2024
Terry Butler
Appalling dispatch times

Ordered some shoes online, website said deliveries take up to 3 business days. I heard nothing for 2 weeks...

1
Date of experience: Jun 26, 2024
Bart H.
Delivery times are a lie.

Ordered a pair of shoes and a hoodie 5 days ago. Delivery times stated at purchase were 2-3 business days to pack and 2-3 business days to arrive. As of today it still hasn’t been picked and packed and the excuse I have received, like everyone else, is we are busy. So is every other retailer at the moment but ordered product from all the others is arriving within a week each time. Reading the reviews this is fairly common so perhaps they just don’t care.

1
Date of experience: Jun 20, 2024
Sam Kelly
ZERO STAR DELIVERY SERVICE On their website delivery time is 6 to…

On their website delivery time is 6 to 10 day.I ordered online 9 days ago , and still no news about tracking number etc.I called them 2 days ago, and they said, will send it in next 2 days.Still nothing. They deserve zero star.

1
Date of experience: Jun 19, 2024
Armistead W.
Absolutely Disgusting

Absolutely Disgusting Bought a product was offered to be post it in 2,3 days. Here we are 2 weeks later they haven't eve process my order. Contact Customers Services and nothing they can do as they are not base in Australia. In my Adidas account have no option for refunds as I don't need the product any more.Adidas Australia SHAME ON YOU Absolutely Terrible experience this Tume never again. Yeah i no you don't Care about Customers Experience and Reviews.👎👎👎

1
Date of experience: Jun 17, 2024
Julia B.
Abysmal customer service.

Abysmal customer service.

1
Date of experience: Jun 12, 2024

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Business Details

  • Shop for adidas shoes, clothing and collections, adidas Originals, Running, Football, Training and more at adidas.com.au.

  • language https://adidas.com.au

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