Review Time
Having ordered a pair of shoes from adidas.com.au on 10/07/25, they eventually cancelled my order on 27/7/25 as they didn’t have stock. I called and complained and was told that they were having delivery issues as their sale had been more popular than expected (absolute rubbish) I reordered the same shoes on 28/07/25 after being told the shoes were definitely in stock by another agent, who assisted me to reorder them.Needless to say, it is now the 11/08/25 and having just got off the phone to adidas, the order is still in the ‘pending’ status.It was meant to be delivered on 08/08/25.Adidas is an absolute joke. For a company as big as this, this lack of customer service, lack of communication and all out lies from their customer service staff is unacceptable. All they offer to do when you call to check the progress of your order is apologise, say they’re going to ‘escalate’ your order and offer you a measly 30% off voucher. What’s the point in offering a voucher when you can’t deliver what people are ordering?! They said that their inventory isn’t correct, so that’s what they’re having issues fulfilling peoples orders! This is absolutely ridiculous. Don’t advertise products you can’t fulfil because you don’t have stock! I’m going to complain to the ACCC!DO NOT ORDER FROM ADIDAS.COM.AU.You will not receive your order! And it will be cancelled 2-4 weeks after ordering!!
Ordered a pair of shoes that did not progress past pending. I followed up after 2 weeks with no change and customer service rep (Lei) promised to escalate and keep me updated. After no response I followed up again and told the same thing. I was required to follow up mutiple times more before the order was cancelled and refunded more than one month post placing my order. Adidas offered a discount code on full price items similar to what they offer in a normal sale, which was declined. Lei offered to try and resolve the experience, which i appreciated, and offered to look into a product I was after to replace the one no longer available. After a number of days Lei returned to advise that the original discount offer was the only offer they were making. This is the 2nd time I have had an order cancelled due to not having stock so buyer beware when buying from Adidas - at least in that process they offered a fair resolution. I get that sometimes stock runs out but dont take a month to advise this and not offer a refund early on.
PUBLIC WARNING: Do not shop with Adidas Australia - they have stolen my money. Unfortunately there is no negative minus 5 score option to give, so I am forced to give 1 out of 5 stars, which is too generous.Experience from hell, money stolen - the worst service and integrity ever. I purchased a track suit from Adidas Australia online store about 2 weeks ago. There was a problem with entering the discount code, so I cancelled the order within 10 minutes of ordering - by messaging Adidas Australia via Facebook Messenger and email. I have exchanged at least 50 messages over the period of one week, trying to get my money back. They failed to stop the warehouse to ship the product. The left hand doesn’t know what the right hand is doing basically. In addition, they couldn’t care less about their reputation or customer service. Adidas eventually redirected the already shipped goods back to their warehouse - before they had ever reached me. I have never seen the goods, but Adidas still doesn’t want to refund me my money. They have pretty much stolen my money. I have lodged a complaint with the NSW Fair Trading Department, and now have to go through the legal process to get my $250 back. I have tried to reason with the customer care team, but they don’t care at all and keep repeating that ‘it was their system and corporate processes preventing them to issue me a refund’.Run away from Adidas Australia, go to Nike, Puma, Amazon…whatever, just not Adidas. I have suffered for you so you don’t have to.
Made an order 1.5 weeks ago. Still hasn’t been dispatched. Made another order after a few days and the dispatch timeframe that one was 2 weeks…There’s other concerning reviews so please read those as well before purchasing from their online store. Quite disappointing for such a big brand…
Buyer beware. Do not buy fromadidas Australia online! Did not receive my order, despite numerous emails. The site allows you to purchase items which are NOT in stock in Australia. You will not be refunded, instead you enter the ‘in progress’ status forever! Money lost. instead, purchase from Platypus or Hype. You’ll receive your items in one to two days rather than not at all with Adidas.
A minus infinity if possible ...Info from Animals Australia helped me to make a better choice & not to purchase any shoes from Adidas, using Australian kangaroo leather in their products which by extension enables animal hunting /slaughter & cruelty to our native australian animals..Grow some brain cells, Find a better way or at the very least give up full transparency...to the world See ....animals australia work shooting-and-hunting/urge-adidas-to-stop-using-kangaroos
Utter disappointment ordering onlineMy fault for not believing the bad reviews about them but I have learnt my lessons and never buying from them again.Never!Bought a shoe for my wife's birthday thinking 2 weeks will be enough time for the shoes to arrive as promised by adidas on the website. But since the ordering time and 13 days later the order is in the same status "Processing "!!!I can't even Cancel it cos apparently it's still Processing... no other ways to know the updates. The APP itself is useless and when I both messaged and called them ..they are telling me they can only " ESCALATE" the request. Still no idea who can I talk to asking for cancellation and my refund money .Thanks ADIDAS. just what I wanted, no money to buy present for my wife and a headache. Great jobIF ANYONE IS READING. BELIEVE THIS AND READ OTHER REVIEWS. SAVE YOURSELF A HEADACHE!
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Shop for adidas shoes, clothing and collections, adidas Originals, Running, Football, Training and more at adidas.com.au.
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