Review Time
I was staying in a nice property. I was booked in for 4 nights with my dog. On the third night after emptying the bath. I was informed by the host that the neighbours below had contacted him to say that a load of water had just come through their ceiling. After reading the text message from the host there was a knock at the door. It was the neighbour from below who informed me that a load of “shit load of water” had just come through their ceiling. Obviously, there was an issue with the waste pipe. As i did not want a repeat of the events of the night before. The next morning I had a wash in the kitchen sink. So as the bathroom was out of order, I decided to vacate the property and book into a hotel to complete my stay. I did expect Air BnB to refund me for the night in the property and for my stay in the hotel. A total of £189.75. Air BnB are refusing to refund me for the hotel stay. Their “Ambassadors”, (ridiculous title in my opinion). Are either unable to understand what I am telling them or choose to just simply ignore me. I have wasted so much of my time on this matter. Absolutely terrible customer service.
Worst experience ever. My host silvia in fuerteventura canceled with 6 weeks to go for a booking made 6 months before as she "didn't have the property any more " and offered inatead a poperty on the outskirts not in the city by the seam so of course prices for something similar had almost doubled. Airbnb didn't care a jot. Lots of voices abit how they understood but did nothing. So it cost me £800 more.
Hosts at airbnb need customer service training. The place i booked had 2 5 star reviews so I thought it would be okay. Elly / Elena in Canggu Bali. The host was hostile and defensive from the start when I asked a few important questions about cleaning and air con. It was strange. I hadn't done anything wrong. After I while I said, Please answer my question. you are acting very defensive and it's quite strange.Then she said she had reported my insult to airbnb. I apologised that she felt that way but it wasn't meant as an insult.She said pack your bags and leave my house now. I contacted support they gave me a refund and I luckily found a nice apartment. She saidYou have 30 minutes to leave. My staff and friends are there to make sure you leave. I hated it there anyway and was grateful to leave. 25-30 mins after I arrived at new accommodation, she messaged me saying stop annoying my staff and leave NOW. Then Stop harassing my staff and leave NOW. I took a photo of where I was for proof because now she was trying to frame me for harassment. The airbnb support team handled this terribly. So much time wasted. This woman should not be a superhost. Even though she's been there for 11 years, all her listings are either new or have 1 or 2 reviews. I told airbnb although it was cancelled I want to leave a review about it. They let me. But they took down my review. Apparently calling her dangerous is not in their policy even though it was the truth. They refused to remove her review which was lies about me harassing her staff I never spoke to.When I spoke to the manager and showed the text screenshots and photos that I was in another place. I said so you can see I wasn't there.. she was trying to frame me. He said no, all I can see is she wanted you to stop harassing her staff.Absolutely terrible. Deleted my account and will avoid for life! Only use if it's a business, otherwise they are so unprofessional. Especially in Bali, there are alot of rude european people that come here. (I'm european)
Don't waste your Time they force you to verify number and id before paying i got stuck on number vérification support tell no way expect waiting for 24h so its not a good solution for late réservation keep on Booking and aguoda simple to use also look liké phone support from différant country with scripts they repeat same script liké im talking with a robot with very Bad frensh accent from an African call center
Avoid at all cost! Trashiest app, disgusting people and the “customer service” is none. They also dare charging 200£ platform fee and cleaning fee. I spent 1 week cleaning dirt and grim and cockroaches off of the floor! There is no rules or checks done and the places are very ran down and unsafe whole they charge £1500 a month! Makes me vomit
Subject: Urgent Complaint Regarding Unsatisfactory Accommodation ExperienceDear Airbnb Support Team,I am writing to bring to your attention the incredibly disappointing experience my family and I had during our recent stay at an Airbnb property in France. We had booked a two-month reservation, but unfortunately, we were forced to leave after just one week due to a significant issue with the accommodation.Upon arrival, we discovered that the heating in the property was not functioning properly despite the inclusion of heating in the rental agreement. The cold was so severe that it made our stay unbearable, to the point where we could not even bathe. In an attempt to provide some comfort, the host offered us an electric heater for an additional charge of 200.00 per month, which we found unreasonable given the circumstances.Regrettably, the situation took a turn for the worse when my 88-year-old mother fell ill due to the cold conditions. Concerned for her health and well-being, we had no choice but to vacate the property and seek alternative accommodation, cutting our stay short by several weeks.In seeking resolution, I reached out to Airbnb to report the unsatisfactory conditions we encountered at the property. To my dismay, I was informed that the host had not violated the rental agreement, despite the clear breach of providing adequate heating as promised.I was assured by Airbnb representatives on two separate occasions that I would not be held responsible for any payment beyond the first month, and yet, I was shocked to discover that my account had been charged 992.00 for the entire reservation period. This discrepancy between the verbal assurances given to me and the actual charges incurred has left me feeling deeply disheartened and misled by the handling of this matter.I respectfully request a thorough review of the circumstances surrounding our stay and the subsequent charges imposed on my account. It is evident that we were subjected to substandard living conditions and an unjust financial burden, neither of which align with the standard of service I have come to expect from Airbnb.I urge Airbnb to reconsider the imposed charges and provide a fair resolution that takes into account the distress and inconvenience we experienced during our time at the property. Your prompt attention to this matter is greatly appreciated, and I look forward to a swift and amicable resolution.Thank you for your understanding and assistance in addressing this matter.Sincerely,Wendy---
Nothing holy about holyguest under Airbnb. We reserved an apartment for 5 guests in telnaviv and our flight was canceled because of the situation. The owner refused to help and didn't even return the cleaning fee telling us we should have canceled. We're they planning to get the money from us for the reservation we were missing and get a new client??? How greedy can you be while the country is going through so much. We were so disappointed the owner took advantage in a time of war. So sad and frustrating. We liked Airbnb but if they let the owners treat clients this way maybe Booking is better
We have used AirBnb fairly often, for getting on for about ten years. We use AirBnb to rent out our small flay and to find places to stay when we travel. On both counts, esp as owners, we have been pleased with their professional approach.If you are an owner, you need to set your ad so that a potential guest has to contact you first; ie, they cannot book directly. You can then get an idea of who wishes to use your place. On some of the few times that we accepted guests without evaluations, we have had problems with the guest. If you are a traveller, be very careful of places that do not have or have low evaluations. We always avoid those. Read through the comments carefully. We have found that one or two negative comments out of a dozen or more is fine, depending of course on the nature of the comment. Also, look carefully at the cancellation policy of the place.Like most things on the web, be careful. Also, when you interact with AirBnb personnel, be kind to them (not angry); they work under a lot of pressure, and (as far as I can tell) do not get paid as much as they deserve.We gave 4, instead of 5 stars, as the company, especially its website, is not perfect, although it has improved a lot over the last few years.
My account was permanently removed - I am a 5* host and did not do anything wrong! [France]I've been an experience host and a property host for more than 6 years on airbnb. Also I often booked bnbs when travelling through the platform. I have hundreds of positive reviews from my guests and hosts.A week ago my account was suspended for no real reason and I am convinced that this is some sort of a bug in the system and a mistake!About 10 days ago I started receiving messages saying that someone used a fraudulent means of payment for the reservation, the reservation will be cancelled and I won't receive a payout. I thought that this was some sort of a bug in the system, as I had my last experience reservation as a host 9 months ago, and last time I rented out our apartment was 3 years ago.Then I received a couple more emails just like the first one but with different reservation numbers. I thought it's definitely a bug and just ignored them.Afterwards I received a message that one of my listed experiences that was on pause for some time now (it already had clients and 5* reviews in the past though) needs some changes to be accepted. The same minute I received another email saying that the experience was removed. And right at the same time I received a message that my account is now suspended! All 3 at 16:20 local time.By that time I finally got back home to France so I could log in to check what's going on and what all these "suspected' reservations were, but the website wouldn't let me anymore.I appealed to this decision, and all I got back was a standardised automated message that this decision is final.I am sure that I have not violated any policies. My last reservations as a host were 8 months and 3 years ago, so there's no way that the system discovers a problem with the payment only now, besides even if 3 years ago one of airbnb clients used a fraudulent method of payment to book my place - how am I responsible for that and why my account is now suspended?This is a horrible situation for me. All my hard work and my contribution to the community is now gone because of some algorithm problems on their side!This is very frustrating!
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