Review Time
I usually rent from Avis where I have a seamless experience. For some weird reason I ended up renting from Alamo (Enterprise) at Glasgow airport this time. Normally with Avis I go to the desk, show some ID, get the key, go to the car and drive off. Not with this bunch. After spending 5 minutes at the desk giving all my details to the girl there, I then was met outside by an idiot with an IPAD who then started to go through all the details again, whilst in the pouring rain I might add. It was dark and he then started to go over every inch of the car with a plastic measuring device explaining continually that any damage would cost me, including the tyres. He spent nearly ten minutes between getting my details again and going over the car with a fine tooth comb. After attempting to spook me over how it would cost me £1500 excess if I came back with any minute damage to the car, he then tried to sell me additional cover for an exorbitant fee. I didn't even get the chance to tell him I had £10k excess cover through my travel insurance. Anyway after refusing this and my card being swiped, I finally got to sign for the car and got on my wet way. Lo and behold the same idiot was there when I returned the car two nights later, and we went through the same rigmarole (in the rain again) even checking the tyres, windscreen and anything else he could. Left standing in the rain again by the way. He looked disappointed when he found I had returned the car in exactly the same condition and he had to give me my £200 deposit back. Horrible experience overall and they are just out to scam you if you are not careful. Never again will I venture through the doors of Alamo or Enterprise. Sorry for deserting you Avis. My next visit to Scotland is already booked and I have booked with Avis this time.
Absolute disgrace of a company. Rented a car from London Stansted Airport, Car was returned and checked and i was told everything was good. Hour later I was telephoned to say they had discovered a tyre issue and my card was charged £250.00. This was the 2nd issue I’ve had with them. I will never use Alamo or Enterprise again. STEER CLEAR!
Avoid Alamo as a Car Hire Company. I hired a car at Glasgow airport for 3 days. They tried a hard-sell me extra insurance, breaching various FCA regulations in the process e.g. not providing detail of the product or whether I already had cover elsewhere. As I signed the vehicle acceptance I was informed that "The tyres are all OK". First time in 27 years of hiring cars at Glasgow Airport that tyres were mentioned specifically on collection. On return they managed to find a 4mm defect on a tyre and are charging me £140 for the repair (£78 of this is Admin Costs). When I went to take a photo of the "damage" I had problems finding it as it was so small I stated that I considered it wear and tear and I'd like to challenge the damage report - they ignored this and went ahead with the repair and charged me for it. The repair bill details that they provided show a repair carried out more that 2 weeks later. I think that they continued to hire that car to others as the tyre was fine - or did they really consider it damage and didnt use one of their vehicles for 2 weeks? As other say avoid Alamo and Enterprise. My credit card company is being supportive and fighting my case for me. There were other aspects of this experience that were far from ideal. There terms and conditions documentation runs to 11 pages and you are asked to sign a tablet saying that you accept them without being given access to them. I had to sign/initial a tablet, in a carpark three times with only the final page, with signature panel, visible. I'll stop now ... just avoid Alamo.
Efficient pick up at LHR with Dan. A minor technical issue with the first car we were allocated meant an upgraded replacement at no charge to us. Drop-off was equally hassle free, quick and efficient. The best part was the price! This was our second time renting from Alamo / Enterprise at Heathrow through Costco. The shuttle drivers deserve a mention too, courteous and helpful with bags. We would happily recommend Alamo at LHR!
Worst company ever. The entire company tried to impose fees on me for an old scratch on the wheel. How do I know that it is an old scratch? Because I recorded the entire car before accepting the car. Furthermore, the staff attitude is TOTALLY horrendous. Totally dismissive and nonchalant attitude by the staff. They wasted more than 1 hour of my precious time in the UK. Heads up, this Alamo division is in London, Russel Street. If you know what’s good for you, do NOT even facilitate this company.
Rented a car for 24 hours through booking.com for pick up at Heathrow. It was a really slick service and the staff were friendly (shoutout to Paddy and Demi at pickup and Kam at returns). The electric car we had hired hadn’t been returned so we were given a petrol version of the same model. All very smooth and efficient. Great price too , so very pleased.
I hired a car with Alamo at Heathrow. There was no pre rental inspection report on these older cars. There were many scratches on the panels and I noticed people inspecting them carefully. I decided to take a video of the car externally before leaving the compound on 28/8/2023. Returning on 2/9/2023 there was a check done on a bumper scuff. happily it showed up on the video and the return agent accepted and emailed no charge on 2/9/2023.Surprised to receive a claim for £421.10 on 2/11/2023..2 months later. they were going to pursue the claim unless I forwarded the video. Lucky I still had it!! despite the email for no charge!These are a bunch of charlatans, make no mistake
I have been waiting now 11 days for the return of my deposit I made when I hired a car from Toulouse Airport Blagnac. I have emailed, tried online chat and all to no avail. Toulouse Blagnac. What is the delay??? customerservice@goalamoPlease look at your emails and reply to me please Reply and refund.
I have rented from Alamo Katowice Airport many times and they were always great. Had a great experience, easy to pick up and easy to drop off. Have never had a problem, very reliable service, friendly and supportive staff. No extra charges.
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