Review Time
The initial experience of hiring a car from Alamo at Gatwick Airport was fine. Pictures were taken of all visible damage and the Alamo representative was informed and the items duly noted.Despite discovering a defective window operation shortly after collection ( that we had not been made aware of ) the car was acceptable.Upon return to the same Gatwick location, the car was inspected and the representative confirmed the condition was as collected.We therefore did not expect, approximately 5 weeks later, to receive notification that damage had occurred to a door, and that a considerable amount of money had been taken from our bank account to cover the cost of the repair. The damage had certainly not occurred during our hire of the car, as inspected and confirmed by their own staff.This is outrageous and unethical practice will mean, we will never use Alamo or their associates in future.
Dreadful. We normally hire our cars direct with car companies (haven’t used Alamo before). We booked a hotel through Expedia and as part of the package came a car with Alamo.We arrived late at night, had been travelling for 13 hours and just wanted to get to hotel. When we arrived they said we had missed our booking and the car had gone. But they had a better car we could pay for. Being tired we just accepted this as we had to drive an hour to our hotel. We were charged £160 for the upgrade. Would never use again.
I rented a vehicle for a week in Johannesburg. They incorrectly entered my contact details and as such I couldn’t be warned when I exceeded the speed limit. As a rule rental companies warn the tenet of excessive speed a few times before imposing a fine. I received no warning and they added 5000 ZAR to my bill. They refused to accept any responsibility. I’ll never use them in future!!
Rented us a vehicle with faulty clutch. Clutch failed within 7 miles. Had to be towed back to airport. Was told by agent that the clutch was covered under warranty. When we got towed back was met with surly agent who said we "broke" the clutch. They charged us £2000 initially and then another £170 for administrative fees and if we don't pay, we'll be blacklisted and unable to rent a vehicle from them or affiliates. DON'T USE THEM!!!
Never before have I rented a vehicle at an airport to arrive and the rental office is shut! Our flight to Mykonos was delayed for an hour and so incurred taxi costs of 200 euros to get to our Accomodation and return to the airport for the car the next day. No apologies at all and advised they did us a favour by not cancelling the booking. Will never use this company again!!!
We rented a car using their global website. When we arrived at St Pancras branch for pick up they said that the car we reserved has faulty gear and instead of an automatic they can give us a manual car or we can wait 4 hours for a rental to be returned. We said we can't drive manual and asked for another segment (even smaller) but they didn't offer any. 4 hours later we returned and the car they offered was electric even though we rented gasoline since it was going to be long road trip. They said they don't see any details other than the segment and if we want we can wait for other returns until they close up but cannot guarantee anything. We've never used an electric car before and didn't know the infrastructure as we were tourist but they assured us that it has good range on full charge and support supercharging so we can charge while having a coffee. They gave us a Zoe 50 kwh and it barely had 200 miles range and the fastest charge it supported was 43 kwh. We had to stop every 3 hours to charge at least 1.5-2 hours, paid over 100 pounds as parking fees in charging stations. TL;DR they don't care about the customer, try to give what car they have no matter your reservation, mislead the customers until they get rid off you.
Our recent car rental experience with Alamo / Enterprise during a trip to Cornwall was extremely disappointing due to major vehicle issues and poor customer service, including an unresolved burnt oil smell and engine oil leakage, multiple unreturned calls, inadequate support at rental locations, and continued charges despite the disruptions, which wasted half of our vacation; the car was rented from Gatwick Airport.
Do not. I repeat DO NOT hire a car from Alamo Car rentals or their parent company Enterprise Rent a car (both who do not respond to enquiries). I hired a car from Alamo (parent company Enterprise Rent a Car) in May for the duration of my travels through the UK in May 2024.I hired and returned the car to Gatwick airport. Upon my return, a representative from Alamo thoroughly inspected my hire car for any damage/issues. In a direct quote from their representative he stated “the car is all good, you’re all good to go. Please write us a review when you get the chance”. As a side note, I also happened to forget my jacket in my rental car, and I spoke to another 2 Alamo representative during this interaction, and neither representative stated that there were any issues with the car I had returned. They stated that it was being washed and cleaned for the next customer.The day after I returned the car, Alamo deducted £748.77 from my card without my knowledge, without my consent, and most concerning, without my presence!An additional 3 charges, £748.77 each (totalling £2,246.31), were also attempted to be deducted from my account.Making the grand total amount attempted to be deducted by Alamo £3,295.08 (inclusive of charges made, and attempted, and an additional £300 bond not returned).I did NOT under any circumstances provide Alamo with my card details or provided them with permission to store my card details. Furthermore Alamo did not notify or inform me that they would store my card details on their system for any further future payments. The initial payment was made using an eftpos machine, that required my pin. This would therefore have to mean that Alamo stores the card details of their customers to be able to deduct significant amounts of money from their accounts.In summation Alamo has stolen £1,048.77 without any documentation or justification for these significant charges. Alamo did not even attempt to contact me prior to deducting this money from my card, despite me still being in London and completely contactable at the time. Please also note that this conduct is in violation of the British Vehicle Rental and Leasing Association’s code of conduct (which Alamo’s parent company is a member of).Alamo and their parent company have also failed to respond to my emails requesting an explanation and all relevant documentation to justify the charges.I am not one to write scathing reviews, but I am at a loss for words, given how much money was stolen out my account, without any response to my emails from both Alamo or their parent company Enterprise Rent a Car.
I ordered a compact car which is the second level of car. My documents say Vauxhall Corsa or similar and that the car will have five seatbelts and take two luggages in the boot. We were given a Fiat 500. 4 seat belts and took one luggage. The entire reason I ordered the Corsa was because they say don't leave your luggage showing and we had to put one bag on the back seat and the other in the boot. I wanted to take my grandson out but couldn't because we couldn't use the back seat because of the luggage. I contacted them on chat and was told it was being reported and I would hear back from the depot. The sat nav didn't work and the apple car play didn't work. When I returned the car I was advised the case was being handled regarding my compensation. I've heard nothing from them. Just a disgrace.
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