Review Time
I arrived at the car park late, beyond the allowed time, and couldn't pay for the day. The next day, I called to apologize and spoke to a very helpful representative who made my experience much better. I was glad to pay in full after receiving such great support.
Our two-day parking session was booked well in advance, but upon arrival, we found the car park closed with no prior notification. The booking code didn’t work, and there was no answer on the provided phone number. We had to seek expensive alternative parking after traveling a long distance. The only reason for one star is that zero isn’t an option. Avoid this company at all costs.
I was clamped despite displaying a valid parking permit. It fell to the floor during a car wash, and upon my return, my car was clamped. I contacted the company with proof of my permit, but the response was rude and dismissive, insisting on payment despite clear evidence. This feels like nothing more than a money-making scheme.
The recent takeover of a train station car park has turned it into a complete scam. The previous system worked fine, but now it’s filled with complaints and issues. I've reached out multiple times with no response and even contacted my local representative. I strongly advise others to steer clear of this car park.
I had a very positive interaction with a customer service representative who was polite and understanding. He showed compassion and genuinely sought to resolve my issue, which was a refreshing change from typical experiences. There are still people in this company who care.
A miserable experience trying to use the app for parking at a station. The payment sign was visible outside, but not from inside the car park. I wasted 10 minutes trying to log in and register my card, only to face further delays. Avoid any location where this company operates.
Charged unfairly for a short stay at an airport. I parked for less than 10 minutes and didn’t realize there was a cutoff at midnight. When I spoke to an agent, they implied I could appeal, but my appeal was unsuccessful despite providing my medical history. A truly disappointing experience with a £100 charge for just 10 minutes.
I have misguided from pre-park booking signs in Manchester Airport terminal 2 went through in the wrong direction one camera to another camera then I paid £5 then I email them provided their email that please refund me by mistake I went through to find a parking and that was my mistake to find a parking to park my car,. I think email make made a situation worse and worse and money was not reflecting from my account and it didn’t take out only four second Drove through the camera and I have got £100 charge fine to pay which is unfair. I paid £5 fine then requested for refund and after 20 days I have got letter hundred pound charges. I can’t prove my payment which is not reflecting. I don’t know why only five seconds not even stopped!
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APCOA Parking AG is Europe's longest-established full service parking management company.
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