Review Time
Very efficient service . Communication was 1st class and was thoroughly updated during obtaining settlement for the damage of the car . After my initial call ,1 did not have to make a single call and received settlement for the vehicle in just over 3 weeks from reporting the claim to ACA.Would highly recommend
ACA made what is typically a painful experience, absoltely seamless and care free!I was guaranteed a vehicle that was of a similar spec and size to my own and they overdelivered on that promiseThey even handled the whole claims process for me and I didn't have to speak to an insurer - unheard of!Ryan, Millie and Chardane were a fantastic help throughout and we're always there to answer the phone and assist where needed I don't want to be in an accident any time soon again, however I wouldn't hesitate to pick up the phone and call them if I wasn't at fault 100% recommend ACA, thanks again guys!
My partner found their website online, we had a good look at their website and i decided to give it a go. Best decision ever. Someone crashed into my parked car. They took all the information needed and that was it. I didn't do anything, they handled everything for me but literally everything. Got me a hire car, like a 1 month old car, it was insane. My car was a write off. They got me such a good payout. I can't recommend them enough to be honest. They r so professional and always happy & willing to go the extra mile to help you with what u need.
fantastic company sorted my claim quickly and successfully reclaimed from third party’s insurance company many thanks to Ron and the team would recommend this company to anyone who was not at fault once again thanks and most gratefull s smith.
Having Auto claims assist dealing with my claim was breath of fresh air, very professional and fought my corner to the end, a special thanks to Ron Parker who has done a fantastic job with getting the justice I deserved. Thanks Ron you deserve a promotion 👍
A works van backed into the front of our parked car. Whilst the driver was completely reasonable and pleasant, leaving all his details, his employer – the local council, were not so pleasant. They simply fobbed us off and told us to go through our insurance. This would have resulted in our premiums going up and having to fork out for the excess too. (There was even a suggestion by our own insurance company that our car would be written off if we went through them, when it was mostly cosmetic damage!) The back and forth went on for weeks. This was despite the accident being caught on camera. Having done some research online, we nervously decided to give Auto Claims Assist a go. (We were nervous because we hadn’t realised using a claims company was even an option). It turned out to be the best decision! Auto Claims Assist looked at all the information we had and agreed to take the case on. At this point they took over all the contact with the local council and simply kept us informed of the arrangements for the collection and repair of our car. They also arranged for a hire car to be delivered, which came the day before our car was taken away, so we were not left without a vehicle at any point. Our stress vanished overnight! Our car was collected and repaired very quickly. The repair itself was amazing. It was the repair we hoped for but didn’t really expect. You couldn’t see any trace of the damage. The repair company - XL Motors in Coventry, are manufacturer approved repairers and should have a mention for the excellent job they did too. The hire car was then collected the day after our car was returned. It was all so seamless and stress-free from start to finish, once Auto Claims Assist were involved. We are very grateful and relieved. Thank you so much ACA!
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