Review Time
Absolutely brilliant shop. Was first introduced by a friend and have been nowhere else since. Always honest & upfront about when stock is in and looks after his customers.He doesn’t have a phone (despite Google assigning one to him) but easy enough to reach on messenger or the shop’s discord (which is an AMAZING community).Since the move to the new shop, has been even better with in-house tournaments & an easy to reach location.Wouldn’t shop anywhere else for my minis
Absolutely brilliant shop. Was first introduced by a friend and have been nowhere else since. Always honest & upfront about when stock is in and looks after his customers.
He doesn’t have a phone (despite Google assigning one to him) but easy enough to reach on messenger or the shop’s discord (which is an AMAZING community).
Since the move to the new shop, has been even better with in-house tournaments & an easy to reach location.
Wouldn’t shop anywhere else for my minis
I have ordered several times from this site. This includes both preorders as well as in stock items. Naturally a lot of the GW pre-order stock is subject to what they send but I like many reviewers have been let down on my most orders, having to constantly chase for updates on this order. I always look to support independent stores like this but I can unfortunately do this going forward.As with previous orders there was a delay and I consistently looked to follow up on this with messages through the site, and via email provided. I didn’t receive any responses which was frustrating to begin with but I followed up fortnightly, looking to ensure that I received the product. I noticed that the site was down for development and so I gave the benefit of the doubt that it may not be until after this I receive a response (6th December). Again I followed up but finally received a refund for the items but not for the postage (items that had not even been dispatched). The amount is minimal, but it is a really poor experience overall and I wished I had gone through reviews previous to purchasing.Better communication, more upfront about issues and ensuring correct refunds would improve this experience but I can’t see me coming back to shop here again any time soonz
I pre-ordered a new item from Games Workshop, it was limited to one per customer so I only ordered one. My order was confirmed and the money was taken from my account, everything looked fine. Two weeks later, when Games Workshop orders usually ship, I looked at the tracking details to see if my order is on the way, only to find out it was cancelled the day after I placed my order. I had no email from the company, no reason why it was cancelled, and because it was a limited-time item I've now missed out. Looking at the rest of the reviews, this is a common issue with this company so please avoid them and shop at their competitors instead, they will respect your time.
Absolutely dreadful experience. Avoid at all costs.Order confirmed, no tracking provided. Emailed them repeatedly with no response, called their shop's phone number, no answer. Expensive item (over £150) so I was nervous, but could see from social media they are very much still "active".After a month of no contact/update, I gave up and asked bank to reverse the payment.Went through the hassle of doing that, it took a month, and only then did they dispute my chargeback, saying they had posted it. The next day they posted the item.It arrived, three months after ordering, still with NO contact or explanation. I didn't need it any more as had already ordered from somewhere else, now I have the extra one I don't need and am out of pocket.DO NOT BUY FROM THIS WEBSITE.
Raised an online order for an item in stock - did not ship for a week even after paying for shippingcalled store line multiple times to no response, all emails ignored with zero progress on order over a weekHad to raise dispute with my bank to get a refund as the store continues to ignore contact via EmailAvoid at all costs, potential scam but as other reviews state do not expect to get anything for your money
Made an order early May and have heard nothing about it other than having my money taken. The ordered items were in stock when ordered and still were when i last checked. I emailed the only contact they give twice at 3 weeks and 4 weeks after the order and received no reply. I have had to try getting my money back via my bank as the store seem to have no interest in fulfilling the order or refunding me. I've used many online hobby stores and this is the first bad experience. Order elsewhere.
I wish I read the reviews for this place before placing an order. But I got so excited that they had the exact Horus heresy box I wanted. I ordered two weeks ago and heard nothing since. I have tried to call and email, no reply, no answer. I did a charge back through my bank as I couldn’t get ahold of them for a refund. 2 hours later they send tracking information and for the past week it has been set at “awaiting information” meaning it has not been sent to a Royal Mail post office. Do not trust this company for online sales. They either don’t care, or scammers or completely swamped with orders, which in that case, they shouldn’t be taking orders. I will not order from this place again. I had to get my stuff straight from GW when I prefer to support smaller independents. In this case, I got burned.Do not give these guys your hard earned money
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