Review Time
Really poor experience. Ordered £145 worth of stuff and heard nothing from them until I asked to cancel the order. I was then sent a dispatch alert for part of the order but 5 days later the RM tracking still says they haven't received it. No emails have been responded to. Would not advise anyone use their online store.
First started going to store after all the lockdown shennanigans a few years ago.Absolutely hands down best gaming store I have been to in my 30+ years in the hobby.Joe is great, will do what ever he can to get the stuff you are after at a great price, works with people to get leagues & campaigns running & puts on great tournaments.The store community is absolutely fantastic too, always fun gaming instore or just popping down for some supplies & then 3 hours have gone by whilst chatting with everyone.Cannot recommend enough
4 Weeks ago - Ordered 'in stock' items3 Week ago - Order was halved & partially refunded 2 Weeks ago - Received Dispatch Number 1 Week ago - Emailed Battleground for adviceToday - Courier still "expecting it" & No email replyAfter only now reading reviews for Battleground I can see that this is a common story for their webshop.@Battleground/ JoeIf you take pride in what you do, Seriously think about what you are doing to your Online patreons & yourself.Work out whether you can do the job or you need some help or just refund people straight away.There is no shame in admitting defeat but there is plenty of shame in continually taking orders but not delivering & not answering.
I placed an order with Battleground Gaming UK on 2nd May. As of today — nearly a month later — I have not received the order, they have provided no proof it was ever dispatched, and they still have my money.The only “evidence” offered was an internal packing slip dated 13th May. But there is no Royal Mail scan, no proof of posting, no collection receipt, and the tracking status remains “We’re expecting it”, confirming Royal Mail never received the parcel.Despite this, the seller refuses to issue a refund unless Royal Mail confirms the parcel is lost. This is not just incorrect - it is a breach of UK consumer law.Under the Consumer Contracts Regulations 2013, a retailer is legally responsible for goods until they are delivered to the customer. If the item was never received by Royal Mail, the retailer is still liable.Under the Consumer Rights Act 2015, goods must be delivered within 30 days. That legal deadline will be missed, and the seller has failed to show that the goods were even handed over for delivery.I've explained all of this to the seller clearly, given them multiple opportunities to respond, and my messages were either ignored or met with unprofessional replies.This is not simply poor customer service — it is a failure to comply with basic consumer protection law. I have now had to seek legal recourse by opening a case with Trading Standards. In addition to this, I have contacted the Games Workshop Trade Accounts team to make them aware of how this business is operating, citing all of the other people that have had similar experiences.Do not order from this business online.
Ordered several times from battleground's website. Arrived in good time, well packaged and in good condition. Highly recommend. In-store is also a must visit. Great customer service. Great atmosphere. The owner, Joe, is always on hand to answer any questions or queries. Once again, highly recommend both the shop and Joe and I wouldn't use any other store now.
Placed my pre order end of January, received a follow up email two weeks later informing me the items would be dispatched as soon as available. Waited SIX weeks, no communication so I sent them an email enquiry about estimated delivery as GW now had the items in stock on their website. Didn't get a response. Two weeks after that I get an email informing me order was cancelled without explanation and refund given. Just over two months they had control of my money and will now have to wait 10 days to see if the refund actually appears back in my account. Will not be ordering from them EVER again. Terrible service, feels like a scam. Wish I had seen all these negative reviews before ordering from them. Lesson learned.
I bought a Pokemon etb from this place at the time I did not notice but when I got home and opened it in the evening i had realised it was re sealed the wrapper was re sealed both side of the etb was not like any others soon as I pulled it it ripped away once I opened the etb inside card that holds everything together was all bent as if it’s bin taken out the trash dices was out of the packet divider out the plastic bag and packs was all re sealed filled with commons and energy No rares or shinies I called them up a few times and once they finally answered they said they check all their items and cut me off I rang again and the guy who had sold me the etb just said he wasn’t aware that I called but told me no refunds like he knew what I purchased. AVOID AT ALL COST only good for scamming and taking your money 65£ for an etb
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