Review Time
Two orders placed Jan 7th/8th, mistakenly put down as store pick up. Seller contacted later and postage paid, then nothing arrived. By the 15th of Feb I had requested a refund and not received anything, so a PayPal case opened. Seller then claimed Royal Mail had 'found' the package and I would receive soon. Order finally arrived on the 23rd of Feb, with Royal Mail tracking showing it had been posted from Yardley Road Post Office on 21st of Feb. Happy to have order, but I do not appreciate being lied to in regards to what had happened. Had the seller been upfront with me I would have accepted mistakes occur. A shame, but I will never buy from this store again.
Ordered a citadel brush set online, didn’t receive it and was informed I needed to pay a 5 pound charge for postage as I had apparent selected the collect from the store option when I ordered. PayPal payment of 5 pounds later, still no brushes. No reply’s to emails. In a nutshell pretty crap.Edit - collection of brushes sent out by the supplier and order fully refunded.
I have to admit after reading the reviews that I was cautious placing an order. with Battlefront, but I needn't have worried. Was able to order probably the last box of a discontinued GW product in the UK from them, no issues with payment, good communication re: dispatch and good delivery time. Would recommend, and will use them again.
Unfortunately I did not take notice of other reviews to my detriment, battleground gaming has to be the worst company I have ever dealt with, they inform you your items have shipped and when nothing arrives you spend weeks being ghosted by a nonexistent customer service the only way to resolve your issues is to put a complaint in via PayPal if you were lucky enough to use this payment method, avoid unless you enjoy chasing your money.
The online store seems totally mismanaged, has an email system for contact but it appears like it's completely ignored in favour of Facebook.No email updates, no updates of any kind really had to figure out what was going on through Facebook as that's the only place they'll speak to you, order was delayed by a significant amount and didn't get told why, just one day they finally got around to shipping it, still yet to receive the email saying it's been sent.You'll have a smoother experience using another retailer, lots to pick from and I don't fancy using this retailer again its been an annoying experience.
Be aware,take your money on pre-order,item never appears,if they do answer just give excuses and then ignore you.stillawairingvrefund week's later,needed to revert to paypal dispute (still waiting to see if successful).will never use again be warned
placed an order for over £150.00 worth of figures. tried contacting the store for a delivery date as i had had no communication from them. ive tried phoning, messaging and emailing them without any success. i am now having to instruct the bank to refund the money. Avoid this company at all costs.
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