Review Time
Have been using this brand for many years now, and after someone using the wrong implements on my large Sauté pan and damaging it so badly that I had no option but to replace it, managed to get one in the sale, it was delivered within 3 days of placing the order, well packed as well. so after seasoning it as per instructions I now have a loverly new pan to start using again, I am really happy
Having had trouble with a frying pan I contacted BergHOFF worldwide and wasn't impressed with their response. However, I was subsequently contacted by Ricky and Jacquie from BergHOFF UK. The customer service I received from the UK office was exceptional. With explanations on the cleaning and keeping pans in optimal condition and replacing the Frying pan in question. Quick, caring and helpful service, highly recommended cookware and exceptional customer service.
I have a saute pan which is in use several times a week, it's so easy to clean after each use, but I had a query. Could I make jams and chutneys in the pan without compromising the lining with both heat and acidic fluids such as vinegar. The answer was very swift from Jacqui, yes is the answer, and with it came instructions on how to deep clean my pan. Product quality and service is excellent.
I had an issue with my frying pan where the non-stick was peeling off. I had to post the frying pan back to the distributors who inspected the pan. They replaced my pan quite quickly. They mentioned that on inspection, it appeared like some of the care instructions may not have been followed properly but they were still able to replace the pan. Great service!
I ordered a 7 piece set from Gardeners World Fair, however when it arrived there was a fry pan missing. I contacted the company and Jacquie at customer services contacted me promptly, apologising and saying one would be despatched on next delivery. It arrived couple of days later. Although I haven’t used the pans yet good customer service is always high on my list.
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The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction! See more
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