Review Time
The corridors in the Compass Inn in Tormarton all smelled bad from sewage, there must be a drainage problem. My room als smelled very bad, room 35, both mornings I woke up with a splitting headache because of this bad smell. Also, the restaurant closes on saturday at 19:00 hours, and there is no chef to cook breakfast. Bummer. And this hotel was £215 for two nights! It does not deserve 3 stars but only 2 stars as a hotel rating. And believe me, I have stayed in many hotels.
Best Western Watford...I have to say when I went into this hotel it looked clean and I was pleasantly surprised by the staff, they were helpful and nice to deal with. We had booked two rooms for a family visit to my grandson for his first birthday. On arrival we checked in and was told that they needed to hold £50 per room as a deposit. Which I paid. When we got to the rooms which were adjoining we realised that the walls are very thin. We could literally hear when our daughter spoke in the adjoining room. We stayed for 3 nights and on the final night there was a couple in the room to the other side of my who were arguing from 2 a.m. to about 4 a.m. I reported this to the reception desk who came and dealt with it. It did quieten down for a little and then started again. On check out I spoke to the girl at reception to say that they should inform the guest that the walls are paper thin as we were up most of the night due to the noise in the room next door. I wasn't offered any compensation. However on leaving I was told that hold on my card for my deposit was released. I checked two days later still no lift on the hold so I rang the hotel to be told that it could take between 3 -14 days for it to reach my bank. The insinuation was that it was my banks fault. I confirmed that the release delay is their fault as my bank don't have the hold on it. The receptionist asked did I wish to speak to the General Manager and I said no. As far as I am concerned they never point out that it will take that long to get your money back. I was told there is a note at the reception desk. Amazing the notes telling visitors to be respectful are in large writing on the doors etc., but this note is small on the desk. I never saw it and it was never pointed out to me. Obviously I will not be staying in any Best Western ever again and after reading the various reviews here I think that is most people's views.
Putney Hotel BW is not even a hotel; apparently, it is closed as a hotel and is an accommodation for immigration. Whether this is true or not, the hotel is in fact closed, Putney BW and main BW websites show hotel is 'currently closed'. I recently did a three-day course at this building as a course student, and apparently, we were in a boardroom. The room looked nothing like a boardroom, and had just chairs without tables, or even a boardroom table. The place was very dirty, piles of dust everywhere, no soap or paper hand towels in the toilets on day 1, the instructor had to request these. The floor looked like it had not been vacuumed for over a year, and torn with some torn sections taped over, while rest was not.This place had no H & S aspect what so ever. Having to get on the floor to carry out training tasks for the course was no delight, with some of us having reactions to dust and god knows what unseen microscopic microorganisms within the tatty carpet! In addition, sometimes tripping over the uplifted section of the carpet.I would recommend that any organisation that choose to use this building for courses, look at the place first before booking your course there. The course event was great, but the owner(s) and staff of this building should have made sure the room had been cleaned before hiring it out to the organisation doing the course. It should mostly have been vacuumed (thoroughly) and had no Health & Safety issues before the course event started.
The Royal Chase Hotel ShaftesburyArrived first impressions were not a great start and my heart sank. Fire Exits blocked by furniture.Walls marked badly round windows and guttering blocked with moss and overflowing especially with it raining heavy. Chimneys greenery growing out of it. Entrance was very dirty. Full of cobwebs and dust. Reception looked dowdy. The receptionist was lovely however and really pleasant. We entered our room and was really disheartened at the level of cleanliness and overall care and attention to detail. I went and asked if we could be changed into another room, but the hotel was fully booked and they couldn't do this as we were staying for 3 nights which was unfortunate. The bedding was dirty and I had to ask for the bedding to be changed which it was changed, changed straight away by the receptionist as she was the only person on shift and she was really pleasant about it.The window sills were filthy thick with dust and mould. The fans were thick with dust and all top of mirrors were also just as thick with dust. The Kettle was black inside dirty which I had to clean before I used it, however I just couldn't bring myself to use it after having to clean it. Under the bed has not had any attention for some time either as filthy thick with dirt and food. If we hadn't booked for 3 nights and hadn't booked activities in the area and hadn't had our autistic child with us we would of moved to a different accommodation. The pool area needs some tlc too. Maintenance is an issue in the pool area my child who is 6 years old cut his foot on broken tiles on the steps which I did report. NO accident form was filled out or offered. I did see to my child's cut myself and clean the wound properly as there wasn't any staff available to help as the pool are has no staff in there. The changing facilities are very wet and dirty and are not chacked throughout the day and the receptionist did say that its best to use our room to get changed as the changing rooms are always wet.The toilets in the hotel are not cleaned properly they just get a quick wipe and mop not throughly cleaned, nothing is moved, bins are dusty and dirty around them toilets look clean enough just not not done to a high standard. The ceilings are all watermarked and stained but know this is just a aesthetic thing and not a cleanliness thing. My stay overall at the hotel was really not that great and cleanliness is just basic practice you'd expect when you pay for a stay somewhere whether it's a 2* or a 5* The ONLY GOOD POINT of this hotel is the breakfasts our morning breakfasts were ALWAYS REALLY GOOD. Food was always of a good standard cooked well and always had some good choice. We did try the evening menu however the evening food was NOT that great was more of a FROZEN Ready meal type standard. If you want a good evening meal your best to go over the road to the pub who do a cracking meal. The bar is not always easy to find someone to get a drink from as only one person available on shift so finding someone can be somewhat tricky.So unfortunately our stay and this hotel only gets one star fir us and we will not go there again. We have been to many Best Western hotels before and this one is bar far the worst.
Unfortunately not the best hotels in the world, everything from being given a key to a room that hadn't been cleaned, guest room and the door wouldn't lock to being woken up in early hours by noisy guests!Guess what I won't be staying in another best western ever again.
we stayed in best western globes in Rome the staff were friendly the room was neat and clean Breakfast options were fabulous however the dinner was dreadful vegetarian options were pre packed frozen wedges a veggie beef look burger tasteless hard & inedible when we complained to the front desk he said it was due to differing tastes - we ordered a takeaway pizza the second night
Received an email from booking.com that I had to update my card details otherwise my hotel will be cancelled. Updated them straight away, 2 hours later an email from best western to say it’s cancelled and that I need to update my detail or pay in full to keep reservation (I’m not staying here until oct 2024 on free cancellation). I rang up to a very rude receptionist who said I need update details, I told her I already have it went back and forth she put fone down on me. So emailed and got same response update your details or pay now. I sent them confirmation that I had updated bank details but no the response was the same. I am sure they didn’t read the emails properly just same words every time! Update bank details or pay now!! Feels like they want me to pay now for hotel.
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