Review Time
Dishonest marketing! Their Guest Reservation Website listed the price of the room, when I was paying an additional £98 appeared for ‘services and charges’ - I was unable to stop the card payment - not surprisingly they chose not to use the card verification App of my card. Screenshots available. Dishonest, unprofessional and underhand! Never again!
We booked a room at the Best Western Daytona Speedway in Florida via Booking.com on 6th August 2024 for the 14th May 2025 - 19th May 2025. I later changed this booking by one day to 15th May 2025 – 19th May 2025. I made payment on the 9th May 2025, which was processed successfully.When we arrived at the hotel on the 15th May, the reception clerk seemed to have trouble finding our booking. He took my passport and still seemed to be having a problem. He then said he’d found two bookings, both of which had been cancelled. I did not cancel a booking I required and had paid for! We were in the USA from the UK for a music festival which was rather expensive with no hotel room. There was no apologies or attempts to help other than they may be able to find a room for one night, but that was it. They told me I needed to call Booking.com.I called them and eventually got though and spoke to a member of staff who told me (after a lengthy conversation and call back) that the hotel (Best Western) were responsible for cancelling my room. By now, we’d had to find an additional $1620 for another hotel. I’d had no refunds.I’ve since left Best Western a review on both Booking.com and Tripadvisor, to which they’ve responded by saying I cancelled the room, on the 9th May 2025! Why would I cancel a room I paid for that day? If I indeed did (which I didn’t), why didn’t they refund me at that point?! I did not cancel the room, I paid for it. They took the money.So I’ve been back to Booking.com since because I’ve received emails saying “Good news, the hotel has agreed to waive your cancellation fees”! Booking.com has also sent me an email saying I cancelled the room on the 19th May. Four days AFTER I tried to check in!I’ve made a complaint on Booking.com, which the hotel hasn’t responded to as far as I understand. I feel so let down and out of pocket because we paid for an Uber from Orlando to Daytona Beach and missed the first night of the festival. Not to mention being in a different country with nowhere to stay! Then paying an additional $1620 for accommodation elsewhere. Now, after years of being a loyal customer, the experience was so stressful I do not feel I can rely on Booking.com so will not be using them or Best Western.
There’s a platform called bestwesternppc.com that recruits members to view links to YouTube ads that Best Western Hotels & Resorts is purchasing which thereby improves their exposure. They then run ‘optimization tasks’ that require a small investment but the returns gradually increase. Each time they increase the return, your account then goes into debt and is frozen until you pay your debt. Eventually the amount frozen can reach a maximum of $2000 and if you can’t pay they keep your money. It is a well organized scam. I’ve notified Best Western Corporate marketing department but they haven’t responded yet to my warning.
Terribly ran hotel chain running an illegal online business and stealing thousands of dollars from people like me that believed their lies they have these jobs listed in indeed.com be very aware this is nothing but a scam I would never give them any business ever again let's show them who is boss and stop giving them your business so they go bankrupt....
My fiance and I traveled from Houston to Lubbock for a family funeral. We chose this location specifically for the balcony. We checked in and went to our room and started unpacking. The living room area carpet was specked with detritus as if it hadn't been vacuumed, one of the balcony chairs was broken and the AC unit worked for about 3-5 minutes and shut down. I tried to use the room phone to call the front desk, but it just said the mailbox was full. I googled the front desk number and told the woman that the ac and chair were broken. She said she'd send maintenance up. That was about 6:15. At 7 I called back and was told maintenance was at another facility and was on his way. At 730 I called and she said 2 maintenance workers were coming. The room was hot! We opened the balcony door to let in a breeze. Finally shortly after 8, 2 maintenance men arrived. They said they'd get to work and we went out on the balcony, I told them to let me know what's going on. Around 830, we watched them leave the room. One came back up and said we were being moved. He handed me new keys for 2 rooms down and told me "Make sure to take the other keys to the front desk. FIRST example of TERRIBLE customer service. We repacked our things and moved. We got into the new room and there was no balcony. They didn't tell us, but let us discover it on our own.I went to the desk and said" The new room doesn't have a balcony". She looked me in the face and said" yep"I told her I paid for a balcony room. She shrugged and said "Don't have any". I was thunderstruck by her flippant attitude. I said I understood, but wanted to be refunded for the amenity I didn't get. She said she can't, refused to call anyone who could and told me to call customer relations. I did, I spoke to Alexis No one helped me Saturday, no housekeeping Saturday, they didn't set our key cards for Saturday. Housekeeping never came by. Upon checkout, the manager was combative and rude when I asked for compensation. Customer relations has yet to contact me as of 05/01.
I have stayed many times at the SureStay in Lenior City, Tn. This hotels Owner, Managment, along with the staff have always been speedy about Check in! The rooms and grounds have always been neat and clean. The staff works hard everyday to keep this hotel's appearance immaculate. The rooms have always been very clean and neat with nothing out of place. They always have provided ample amenities. The breakfast food is just enough to get one started in the morning. The beds and pillows are the softest I have experienced on my stays! If there are any needs, just a short walk to the desk where the friendly staff have always met my needs. This particular Hotel is my choice for a home away from home while on business. Happy Travels and Best Wishes,Paula Williams
I travel for work and stay at 3 hotels a month for 2-3 day each week I normally stay at one of the Hilton family hotels Best Western 205 21st Opelika AL. Ricky at the front desk has given me and my wife who travels with me often fantastic service the best I have gotten in a couple of years he came across as sincere and honest with a welcoming smile.Because of Ricky we will be staying at Best western in the future I hope other locations can provide the same level of service even close would be nice Chris P
Very disappointed at Hotel LeBlanc! I was given 12,000 reward points for a bad experience at BW in Newport TN. I booked a room at Hotel LeBlanc on pigeon forge. The parking lot was horrible. We have a van and it was nearly impossible to pull in the entrance and navigate around the hotel LOW CLEARANCE AND VERY SLANTED SPACES. The lady at reception wasn't friendly at all, i felt like i was getting booked into jail!! However the rooms and hotel was exceptionally clean, bed was comfy. The water didn't get as hot as it could've
BEST WESTERN Hotel Causeway Bay Hong KongThe room also had several other serious issues, including:1. A room that was approximately 9 square meters in size—far smaller than the 15 square meters clearly advertised on both official website2. dirty whirlpool tub3. Sky Villa room located on the roof, rather than within the main hotel structure4. Cold wind entering through poorly sealed doors and windows 5. toilet area enclosed with a glass door, lacking privacy 6. Unprofessional and dismissive behavior from the front desk staff, including the manager on duty, who immediately insisted on a 'No Refund' policy—even though I had used the room for less than 30 minutes after check-in.
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