Review Time
Do not use this site. It is NOT best western. It is a booking agent called Getaroom.com. They add fees at the bottom and when you press cancel button it books anyways. The actual hotel is cooperative but these guys are not. They owe me $2600 for a service they haven’t provided and won’t be providing and they won’t refund it. Call the hotel directly and book. Below there are “resolved” cases but don’t believe it they don’t give in. I’m in process of legal proceedings.
Stay at Melbourne city Spencer Street. Booked a garden room. The picture advertised a courtyard full of greenery. It was not what was advertised. It was a small concert space with a plain ugly brick wall. No plants. I would have preferred a window instead of this. The room was small but clean. It was quite at night. The shower is so small the water escapes out to the toilet area where there is no drain. Needs more hooks and an extra shelf in bathroom. Staff friendly. Free WiFi is good. It is ok for the price. Not somewhere you would hang out all day but nice enough to get some sleep.
I stayed at the Sure Stay Hotel by Best Western, Florence KY 41005, from 5/18-5/20.My room was as advertised: clean, comfortable, and secure.My reason for an excellent experience was specifically due to exemplary employee assistance to me by front desk employee Irvin and another employee Jeremy.My phone died while at the hotel and I had no way to contact anyone, arrange travel, or to be able to fly home.Irvin graciously assisted me by using his cell phone to go through the process of establishing some link to the digital world. I would not have been able to get home without their assistance.Best Western Sure Stay is fortunate to have these gentlemen as employees.Beat Western rewards member Gary Elliott, Weston. Florida.
Best Western Yreka. Was nice grounds. Room 102 was a little beat up but comfy. Good WiFi. At breakfast there was a homeless person sitting with 3 full plates of food stacked. Then she filled 2 cups of yogurt. An emp asked her if she had a room. She went off. Unfortunately they allowed her to stay and she kept rambling and bad mouthing the employee. She wanted us to agree with her. It was so unpleasant I lost my appetite and tossed my food in the trash.
I have stayed at a variety of best wester properties over the years. They have always been middle of the road to low end. Over the past 2 weeks I have stayed at 3 different bw properties. 2 were horrible (Junction, TX and Tuscon, AZ), 1 was ok. Both horrible hotels had obnoxious staff and maintenance issues. The ok 1 was about what I expected, nothing bad, nothing to brag about either. When I listed my concerns on the review requested by bw, Junction apologized and Tuscon blamed me for the issue. I was also not credited with rewards points for one night.During this time I also stayed at 2 Choice Hotel properties. These hotels met or exceeded expectations. Based on my interactions with bw management, I will be avoiding bw at all costs.
Best Western plus Suprise AZ04/28/24- 04/30/24… Not only have I worked in the industry for over 20 years renovating hotels, because of that I have had to stay in many while working. This by far is not a new hotel but I will tell you, it was the cleanest, friendliest staff I have ever had the pleasure of being taken care of by. For the price point you might expect far less. The room was clean, well appointed and not smelly in the least. The breakfast was edible, hot and well laid out. They have a noise policy that apparently works pretty well because in my three day stay I was not inconvenienced by a loud guest and the hotel was pretty well filled. Corridors were clean, etc. I could go on and on. I just this property and those who run it deserve a thank you for that these times they came through big time. You have my accolades and deserve them. Robert Spears El Dorado Hills CA
We Stayed at Best Western Galena Inn and Suites in Galena, IL. 61036 and We stayed to Nights the First Night we stayed in The Roman palce Room and the Hot Tub in room didn't Stay Hot and hit my head twice getting in the round Bed on Marble Head Board and told them right away in morning and wanted to talk to Manger and next room Oriental SUITE Room Hot Tube didn't have a cold water and told Manger for some money back they kept saying he was Manger and he said she was Manger back and forth and called corporate and they would not do anything it will be my last stay at a Best Western Hotel.
My wife and I recently traveled to San Diego, to visit family so we booked reservations at the Best Western Seven Seas (04-04-2024/04-07-2024). We arrived about 11:30 pm to check in and received our room key. It was very late and we were very tired and all we wanted to do was get a shower and get some sleep. When we pulled back the sheets and there was dried blood on the sheets where the last person had slept. This was extremely upsetting to us to see someone’s blood staining the sheets of the bed we were supposed to be sleeping in (see Photo). During this time, we also noticed that the hand towels were obviously dirty and wrinkled. I called the front desk to notify the clerk and he readily switched our room. He was very polite and understanding and apologized for the inconvenience. I left my cell number with him as I wanted to talk to the manager when he/she came in the next morning. I was told by the clerk that the managers Sally or Steve would be in around 10:00 am. I stopped in the next morning to see Sally or Steve and was told by Wanda (not a very nice person) that the manager would not be in until 3:00 pm and asked if she could help. I explained what had happened to us last night. At this point she became very indignant and went on to explain that she had “been in the business for 28 years and had never seen or heard of this happening ever before and said that she inspected the room after the maid had cleaned it”. Wow, she was actually called me a liar!!! I wasn’t about to get into a verbal altercation with this employee. I once again, left my number with the front desk clerk so Sally or Steve could call me. The front desk clerk said she would call me in an hour after she talked with her manager. I said that was fine as I wanted to speak to someone about this. Well, it turned out that neither manager had the decency or took the responsibility to call me to address the issue. I was going to talk to the manager about refunding the cost of our room for that night.Since I didn’t hear from either manager or the front desk clerk, I called the Best Western main number and reached a Customer Service Representative. I explained what had happened to us at the Seven Seas location and asked to speak to a Regional Manager or a Regional Director. I was sent to another CSR and soon realized that I would not get to speak with someone outside of the CSR loop. I did ask her to have that night comped and she gave me points for a free night. As this point, I am very frustrated with not being able to speak with a Regional Manager or Director I agreed with the free night offer and ended the call.I have to say that I have never been treated like this at any hotel that I have ever stayed at. The lack of concern for our horrible experience and then I was basically called a liar when we I tried to explain the situation to the hotel staff. I know that this is not a perfect world but, I do expect to be treated with some dignity and respect. After everything I had to go through I am asking to have our whole stay refunded. My reasoning for this is the lack of communication from the hotel managers, lack of concern for this incident and the disrespect, condescending tone and accusations from Wanda and not to mention the health and hygiene issue we encountered.No one from the hotel or their corporate office has contacted me after I sent them email, phone call, or letter. They simply do not care about the customer or their business.
This was absolutely the worst horrible stay I’ve ever had in the 25 years of traveling in the US the hotel best western plus in Wilsonville Oregon will steal your mail and double charge your card for your stay and don’t count on your room getting cleaned if you stay for more than a couple days The general manager refuses to reimburse me for mail that was overnighted that they lost. I have a tracking number I have the receipt and the post office said they delivered it to that location but yet she still refuses to admit it because the bosses daughter collected the mail and took it to another location , be aware travelers if you like getting screwed over and ripped off by all means stay at the best western plus in Wilsonville Oregon you’re better off to keep driving or sleep in your car
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