bestwestern.com

1.9
1.9 Based on 120 reviews

Best Western International is the world's largest hotel chain with over 4,200 hotels in 80 countries. Book your hotel reservation online today at BestWestern.com...

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Average Rating

1.9

/
5

120 Reviews

5 Star
15%
4 Star
5%
3 Star
4%
2 Star
9%
1 Star
67%

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Owen Sanders
Best Western Piolet at I-5 Lodi CA. Andre K.

This is the Best Western Piolet at I5 in Lodi CA. Stay here for three days wonderful staff. Clean, very comfortable. I cannot find anything wrong with this Best Western. Great price, In the center between Stockton and Elk Grove. i STAYED THREE DAYS i WILL RECOMMEND THIS BW. Andre K. I will come back

5
Date of experience: Mar 08, 2025
Percy
This property was beautiful

This property was beautiful and had great staff. My family hosted a family reunion here and they were great in assisting us and helping us feel right at home. They had a pool the kids loved. The breakfast was amazing hot, fresh and a wide variety of options.

5
Date of experience: Feb 17, 2025
Julius C.
We stayed in the Best Western Plus Oceanside Palms

We stayed in the Best Western Plus Oceanside Palms for a week in February 2025.We would recommend this hotel.The staff were knowledgeable and welcoming, the room was clean, the beds were comfortable, and there was a nice selection of food available for breakfast.

5
Date of experience: Feb 13, 2025
Mason
BW only for regular people

I have been a loyal business traveler with Best Western for many years, staying over 90 nights annually. However, changes for two years ago make it clear that business travelers are no longer valued.Reducing the highest membership level from 60 nights to 25 means that anyone can now reach the top tier, diminishing the benefits for those of us who travel extensively for work. Additionally, the voucher system in some countries has been devalued, forcing guests to pay extra for an evening meal that was previously included.Rather than lowering standards, I would prefer the introduction of a higher elite level for those staying over 60 nights and an increase in the voucher value.Due to these changes, I have chosen to stay elsewhere (from 60+ nights to 5 nights) —at hotels where an evening meal is included, eliminating the need for a downgraded voucher. This is the last time I will raise this issue.

1
Date of experience: Feb 11, 2025
ruso_gamer1326
Watch out for overcharging

Hotel was fine but charging another matter. Attempted to add one night to my existing booking after following the email link and unwittingly ended up with 2 bookings for the same nights. I had already been charged for the first cheaper booking but 1) The hotel charged me twice 2) After protest, grudgingly repaid the lower cost original booking but kept the more expensive one. Customer Service hung up on me twice when I attempted to discuss the issue. The advice I was given was 1) Be very grateful for the little you got back and 2) Ring Customer Service ( who don't respond!) Best Western Cagliari; Milan Customer Service office.

2
Date of experience: Jan 26, 2025
The hotels in stockton and Lodi

The hotels in Stockton and Lodi, California allow convicted murderers to bring 19-year-old prostitutes to the hotel rooms.

1
Date of experience: Jan 24, 2025
Eileen Fisher
Thank you for your wonderful hospitality as a team you bring families and friends together flawlessl

Thank you for your wonderful hospitality today. You have exceptional staff that make you feel you are visiting a relative, basically a 5 star home from home experience. Kudos to the chef and their team also, menu was excellent and executed to a very high standard and none of us could agree on which course was best, so we all agreed to disagree that everything was fabulous! . From entering the building we were made to feel special ( i saw everyone that entered having the same fabulous hospitality from where I was seated which was amazing to watch and flawlessly executed) , to leaving with very full bellies, I would like to thank every single member of the Western House team for fantastic hospitality. Thank you! Our biggest fussiest 1 year old grandson and food critic was with us this year and can i just say he ate every morsel of each course and smacked his lips saying yum yum - Merry Christmas from Table 27 xPS the photo booth was icing on cake for younger members of our tableI enjoy attending various events throughout year and I can honestly say the team here are first class hospitality experts all year round!

5
Date of experience: Dec 25, 2024
Shonix
I recently stayed at 3 different best…

I recently stayed at 3 different best westerns. 2 in new jersey and 1 in Pennsylvania. They were all horrible. Don't bother to call customer service in Arizona because they don't care. The front desk employees and managers at the 3 hotels were a joke. One hotel had roaches. One the heat went out all night in winter. One hotel smelled like pot throughout and the bathtub wouldn't hold water. Seems like this chain has no services and doesn't care about guests. It's a money pit.

1
Date of experience: Dec 22, 2024
MCKAY2291
We stayed at the Hills Road Flint…It was a nightmare!

We stayed at the Hills Road Flint Airport Best Western on 11/17/2024. If it weren't for the professional of KYLE we would have walked out! NOTHING WORKED IN THIS PLACE! I have a pinched nerve and needed the HOT TUB but it was BROKEN!!!! So I decided to take a HoT BATH instead. NO HOT WATER and the DRAIN was broken. Upon check-in, the dates were incorrect on my reservation but luckily KYLE was there and rescued us. If it was not for KYLE'S professionalism and I prepaid the room I would have left. We were in Flint MI for a family funeral. So with the loss of our loved one, I DID NOT NEED THE BS from the Best Western Motel. Like I said KYLE is the ONLY reason we stayed. I would NOT RECOMMEND this Best Western to anyone. It's a shame I always chose Best Western when I need a motel but NO MORE. Klye needs to go to a motel to work where his attention to Customer Service shines and not in a place that is half ass run! Management cares nothing for the inconvenience they cause people at a low point in their life.

2
Date of experience: Nov 17, 2024
Precious
Best Western Fredericksburg

Best Western Fredericksburg, VA. Perfect stay. Perfect service from ALL staff members. Room was very clean and comfortable. Informative: they answered every question thoroughly. And as I was leaving they were even nicer!!! Customer Satisfaction Based Service. Period.

5
Date of experience: Oct 25, 2024

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  • Best Western International is the world's largest hotel chain with over 4,200 hotels in 80 countries. Book your hotel reservation online today at BestWestern.com

  • language https://www.bestwestern.com

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