Review Time
A group of 22 arrived at Best Western Hotel in Newmarket for an evening meal, we have nothing but praise, the food was delicious and plentiful, the staff polite and attentive, Service was lead by Sarah, who ensured the evening was enjoyable for all, the call buttons on the tables, meant ordering another drink was convenient and allowed the conversation to flow. Excellent evening thank you.
Hotel is Thames Riviera Hotel, Maidenhead.Pro’s - Great location overlooking the Thames, Mainly refurbished. Large executive room and comfortable bed, All you could need. Staff so very polite and helpful - especially Shreya Roy. Food is delicious and plentiful. Will visit again.Only cons are no lift as old building. Also we couldn’t put the air conditioning off so it was a bit chilly. Would much prefer radiator / plug in heater. Also no main bedroom centre light.
Executive Residency by Best Western Calgary City View North has no regards for security! We stayed in Oct 2025. We parked our car near the hotel front entrance. On leaving, we found our car back window was smashed and tyre puntured. We immediately reported to the hotel staff. They offered no apologies nor assistance. We called the police ourself . While calling the police, our luggage was stolen at the hotel main entrance. The hotel staff did not stop the theft. We wrote to the hotel afterwards to complain the lack of security at hotel premises. So far they have not replied !
Extremely Disappointing Experience – No Accountability from Best WesternWe booked three rooms at the Best Western in Dodgeville, IL for an overnight stay on September 27. Upon arrival, we were immediately alarmed to see multiple mattresses lined up outside against an old container. This raised serious concerns about cleanliness and the potential presence of bed bugs.We spoke with the front desk clerk, who claimed they were “remodeling.” However, there was no visible evidence of remodeling anywhere else on the property. One member of our group has an autoimmune condition, and due to the potential health risks, we could not in good conscience stay at the hotel.We informed the clerk of our concerns and were told that only the manager could make decisions about refunds. Despite being promised follow-up, the manager never contacted us. We reached out to Best Western corporate, only to be told we were still being charged for all three rooms—a total loss of around $600.On October 14, we made one final attempt by messaging Best Western CEO Larry Cuculic via LinkedIn, but we never received any response.This has been a deeply frustrating and disappointing experience, not only because of the condition of the property, but also because of the lack of accountability and customer care at every level of the organization. We feel compelled to share our experience so others are aware of the risks.Think twice before booking with Best Western.
My wife, our two small dogs, and I meticulously planned a trip from Arizona to Washington with three Best Western stops...Henderson, NV; Wells, NV; and Baker City, OR. Henderson went fine. But in Wells, NV, disaster struck: despite having a valid confirmation number and even completing pre-check-in the day before, we arrived to find the hotel completely closed for repairs.No notice. No warning. Nothing. Best Western’s own corporate rep was shocked, unable to reach the property, and admitted she didn’t know it was shut down. Yet Best Western still took my reservation, sent me confirmations, and let me check in online, for a hotel that wasn’t even open.Imagine checking in for a flight, printing your boarding pass, arriving at the airport, only to discover the airline no longer exists. That’s exactly what this felt like.This isn’t a small inconvenience. It’s a betrayal of trust. When you’re traveling long distances, especially with pets, a confirmed reservation should mean peace of mind, not the sinking feeling that your hotel may be a phantom property.I can only hope tomorrow’s stop isn’t another non-existent hotel. But fellow travelers, consider this your warning: Best Western’s “guarantee” is not a guarantee. Proceed with extreme caution.
Best Western Raffle Inn in Anaheim, CA. Very dirty place. Never saw anything like that, especially so close to Disneyland. On Priceline, best western pictures shows a nice hotel, clean and organized. I arrived there on Sep 8, 2025. Best western was under renovation and was terribly dirty all around. When we went to the room they assigned for us it was dirty, smelling mold and urine. Because of the bad smell we check the mattresses and found horrible spots on them, also having holes on it. I left the best western and got reservations on the hotel north of this stinky place for the same price. I start conversation with Priceline for refund. I bought a non refundable price but Priceline didn't care about my problem. They say they contacted the best western management but they did not. I needed to call a month later to ask about this problem then they sent me a letter 2 weeks later that best western cannot reimburse me. It was an unpleasant experience with best western and Priceline.
I booked a stay which automatically drawn of my creditcard by stripe, BW’s payment system. When I asked for a receipt, customer service pointed out to the hotel which should be responsible for that. The hotel on the other hand, can’t do next to nothing with “stripe” and redirected to BW customer service.I contacted them again but they simply does not answer anymore.Made a request at BW homepage and guess what, they don’t answer either.As a Diamond select customer I would have thought I would get some more help, but probably it’s only about the money, not the customer.
stayed in the best western in knowsley, liverpoolreally poor , we paid extra to have suit with a jacuzzi bath. only problem was there was not hot water and the tap on the bath was broken. complained and sent an email in to the company , that was 2 weeks ago and they still have not replied.will not use best wetern ever again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Best Western International is the world's largest hotel chain with over 4,200 hotels in 80 countries. Book your hotel reservation online today at BestWestern.com
starair.in
paramountbusinessjets.com
mycruises.com.au
airchina.com
laurelmtnrt.com
hajjumrah4u.com
tarom.ro
greyhound.com
countryhotelbreaks.com
mecure.accor.com