Review Time
When you stay at the Best Western Plus hotel in Horn Lake Mississipi make sure you bring your own towels!!! They have some crazy Policy about towels. I have been staying at this same hotel for over five years and never experienced this Before. I think I’m just gonna stick with the Hilton brand. Calling corporate is a waste of time they will not make it right because these hotels are independently own. This is a really a sad hotel brand!!!
Best Western New Haven, West Haven, CONNECTICUT: This hotel should be closed. We checked in October 18, 2024 and checked out October 20, 2024. From the moment we walked in the smell of Marijuana permeated the lobby. We should have turned around right then. However, we booked through a third party site and paid in advance --- MISTAKE! We checked in as we had to get ready for an event. We waited for an elevator which did not come. I asked the manager, who by the way, was NO HELP AT ALL, and was told that one elevator was out of order, and the other one serviced the 7 floors of the hotel. The elevator came after a lengthy wait - we could not take the stairs since we had luggage, my husband is sight impaired, and is 81 years of age. We FINALLY arrived at our room on the 4th floor. I left something in the car and went down to retrieve. I was stuck in the elevator on the floors between second and first. I sounded alarms, yelled, hit buttons, and finally the elevator lunged and the door opened. When I exited the front desk personnel were laughing. Said, it happens all the time. Inexecusable. When we got to the room, it was unclean, the toilet would not flush, there was no water pressure, need I go on? For the next two days the elevator malfunctioned more times than I can count - not only did the smell of Marijuana include the lobby, but it reeked on our floor, and in the elevator. I did not feel safe in letting housekeeping come to our room so I put the do not disturb sign on the door. On Sunday we couldn't wait to leave. My husband intended to ask for a refund. We checked out and when we reached out next destination realized that in my haste, I had left some clothes in the drawers, and my husband left his shower clogs. I immediately called and guess what? The shower clogs were there - my clothes were not!! Surprised - not at all. Take this from me - under no circumstances should you book this hotel. There are some very nice hotels all around this one. We booked Hotels.com and this was the one they recommended. NEVER AGAIN. I can't give zero stars or I would. I would also give zero stars to the manager of this hotel who was useless, incompetent, uncaring, and the list goes on. Shame on Best Western for putting an individual like her in charge.
11360 US Highway 1, Palm Beach Gardens, Florida 33408-3224 United StatesCompletely mortified by condition and absolute filth of this hotel. What you are about to read is not an exaggeration as we were truly flabbergasted but what we had experienced.Upon arrival:Fire Alarm would not stop going off and after several attempts to fix it, the smoke alarm was removed by request of the manager for the duration of our stay (which is highly illegal!!). There was fieces in the toilet, mold through the room on chairs and pull out sofa etc. The lamps were flickering like a haunted house, the bed was broken and severely slanted to one side, when you sat on it the other side sprung up like a sea saw. There was dirt/crumbs/debris. The phone was dismantled and non functional. There were bug bites as my wife and son have bites all over their bodies. The beautiful bar restaraunt that was advertised on your site has been closed (shut down) for (4) months!!!! When we complained, the manger was rude and offered a room with only a single bed, we went and looked at it and it was dirtier than the first room with a sleeper that was covered in dirt and mold, debris so we had to stay in the first room because there was no other availability. The room Nextdoor must have had the same issue as a crew of cleaning people came In flipping beds and sofa on its sides and completely quarantining the entire room (I am assuming a customer raised holy hell) A pest control company was also in the room treating it under what looked like an emergent scenario. The hotel should be shut down and was a complete health and safety hazard. We are completey shocked that this was representative by Best Western and has horrified us to ever stay on your premises again. I will pressing a complaint to the better business burea and any and all platforms available. I have taken photos and videos of everything described above. This is not going to be a good look for your chain, I expect nothing less than a full refund as this completely ruined our vacation.
Completely mortified by condition and absolute filth of one of their locations (Best western plus - North Palm Beach Florida) hotel. What you are about to read is not an exaggeration as we were truly flabbergasted by what we had experienced.Upon arrival:Fire Alarm would not stop going off and after several attempts to fix it, the smoke alarm was removed by request of the manager for the duration of our stay (which is highly illegal!!). There was feces in the toilet, mold throughout the room on chairs and pull out sofa etc. The lamps were flickering like a haunted house, the bed was broken and severely slanted to one side, when you sat on it the other side sprung up like a sea saw. There was dirt/crumbs/debris. The phone was dismantled and non functional. There were bug bites as my wife and son have bites all over their bodies. The beautiful bar/restaraunt that was advertised on their site has been closed/shut down for (4) months!!!! When we complained, the manger was rude and did not give rats you know what about us. She offered a room change with only one bed, we went and looked at it and it was dirtier than the first room with a sleeper that was covered in dirt and mold, debris so we had to stay in the first room because there was no other availability. The room Nextdoor must have had the same issue as a crew of cleaning people came In flipping beds and sofa on its sides and completely quarantining the entire room (I am assuming a customer raised holy hell) A pest control company was also in the room treating it under what looked like an emergent scenario. The hotel should be shut down and was a complete health and safety hazard. We are completey shocked that this was representative by Best Western and has horrified us to ever stay on your premises again. I will pressing a complaint to the better business burea and any and all platforms available. I have taken a lot of photos and videos of everything described above and wish I could upload here at trip advisor as I have done on many other sites to warn potential customers. This is not going to be a good look for your chain, I expect nothing less than a full refund as this completely ruined our vacation.
Best Western Oak Manor Biloxi, Ms.My family and I stay here once a year. Staff and location are great. Makeovers are WAY past due. This year all 3 rooms had an awful odor that Lysol would not cover. The carpet is ancient and needs to be replaced. The mattresses were hard. My main concern with the odor is the possibility of mold or mildew in these rooms. I hope something is done, it would be a shame to change hotels after all these years and good memories.
Booked this Bestwestern hotel but unfortunately we cannot go due to Covid. I would like to cancel the booking and book another date. Unfortunately, the hotel does not want to cooperate and we have to pay all costs. No more Bestwestern Mariposa for us. we book another hotel. very sorry about this@
Tried to cancel a reservation, 3 days ahead of reservation date. I had to talk to 4 different people. The address they had on file was a 15 year old address. I had no idea what that exact address was. Even though I entered our current address on the online form, they didnt have it. The last person I talked to was very condesending. We will NEVER book a best western reservation again. I wanted to give zero stars
Stayed at Best Western in Fredericksburg, Va on Route 3 near 95.First room they sent me to had not been cleaned or bed made. Not a good start. Next room hadn't been renovated for what looked like two decades. Patches, painting, plaster fixed, lines didn't match, shower curtain (curtain,2024?) slid down and water soaked floor, no fan in bathroom (!). Pathetic for the money. Kind of embarrassing. Staff was friendly and helpful, especially Constance Hysell who helped me get something copied last minute (thank you). Breakfast was good, and they served you. Coffee good. Rooms, not so much.
My family and I made prepaid reservations at the Best Western near the Barcelona, Spain airport. The main reason to choose this hotel was the fact that they are US-based so we felt more comfortable staying with a familiar business and the wrong assumption that they care about their guests safety and well-being. We went to the shuttle area at the airport and once their shuttle arrived, a young and petite woman was driving it. So I asked my wife to go ahead and board the van and left my backpack on the shuttle to go along with my grandson to help the driver load our luggage with several heavy pieces. As soon as i stepped down the van and turned towards the back, I heard my wife screaming along with shouting from several people nearby that someone ran inside the van and took my backpack. Unfortunately we were not able to catch the thief and he seemingly had a car waiting for him. All of our cash, credit cards, and several valuable items were in the bag. We had to go to the airport police station which was after midnight at this point. After a long wait, they basically had me fill out some forms but would not pursue anything even though my Apple items showed their location within 5km of the airport. Make matters worse, my grandson’s medication that prevent him from having potentially fatal seizures were also in the bag so after leaving the police station, had to go to an emergency room to get more meds. Got to the hotel around 6 AM in time to change and go to the airport. Since the room and airline tickets were prepaid, we managed to get back home. Saddest part is that we entered a pass the buck of no liability starting with Best Western’s HQ saying that they are not responsible and this is an independently operated hotel and they have to address it. The local hotel stated that the shuttle is operated by a third-party so they cannot be held accountable, and the shuttle company denied any responsibility. We lost nearly $12,000 not mentioning the time and effort to replace all cards, ID, and worst of all, our personal and financial information in my wallet and iPads. This has been a true nightmare exasperated by this business lack of care for the paying customers’ safety and security.
Claim your business profile now and gain access to all features and respond to customer reviews.
Best Western International is the world's largest hotel chain with over 4,200 hotels in 80 countries. Book your hotel reservation online today at BestWestern.com
vietnammotorcycletours.com
venetosegreto.com
royaltonresorts.com
eaglerider.com
cyprusparadise.com
hostfully.com
www.propertynu.com
insidejapantours.com
discovermystay.com
morerooms.com