Review Time
I cancelled my subscription, yet months later, they started charging my account again. After emailing them, I was told it was cancelled, but they continued to withdraw funds. My requests to delete my information and refund the money went ignored repeatedly. After enduring this for months, I filed a dispute with my bank, which is now processing my refund after I provided supporting documents (like confirmed cancellations). It seems they employed a sneaky tactic, hoping I wouldn’t notice the transactions so they could keep taking my money. I strongly advise steering clear of this company. Don’t be deceived by their marketing strategies. I suggest researching new companies thoroughly and seeking reviews to determine their legitimacy. I typically don’t write reviews, but I am so disturbed by this experience that I feel compelled to warn others.
I was charged on my credit card without my consent, as if I had placed an order. The notification email arrived during the night while I was sleeping. When I reached out to the support team, they refused to refund the original charge but did cancel the supposed 'subscription.' However, they still sent the product, which looked completely different from the image in the email. When I opened it, it felt very light. Out of curiosity, I cut open the container, and it was maybe 1/8 full—if that.
The service has incorrectly charged my credit card multiple times for products I never subscribed to. Trying to reach the support team to cancel any subscriptions has been a complete nightmare. Fortunately, my credit card provider refunded the charges, but it's crucial to monitor your account closely to avoid missing anything. Otherwise, you may have to cancel your credit card.
I placed an order and quickly cancelled my subscription, yet I was charged three months later and received an unexpected eye cream. When I contacted customer service, they confirmed my subscription was cancelled, but when I requested a refund, I received the same response. I ultimately had to dispute the charge with my bank. This platform feels like a scam!
I bought a face cream six months ago and then cancelled my subscription. Recently, I received an email stating that a different eye cream was on its way, which I never ordered. Upon checking my bank account, I found that they had taken money from me. When I contacted the support team, they claimed my subscription was cancelled, but I never placed another order. This feels like a scam, and I've reported it to my bank as fraudulent activity.
I placed an order for three tubes in August and promptly cancelled my subscription. To my surprise, I discovered they charged me again three months later without any explanation. They managed to do this by retaining my credit card information through a third-party platform. What’s more concerning is that the last four digits of the card used in the unauthorized charge don’t even match mine. I reached out to the support team, and they claimed they would cancel my subscription, but I followed up to request a refund. Given their questionable practices, I doubt I will see my money back. I strongly advise against ordering from them. Consider purchasing the skin product from another retailer.
This company is a complete disappointment. The products are subpar and seem to come from overseas. I looked for any subscription terms and found none. Even after I canceled and received a refund after multiple emails, I was charged again three months later and can’t get any response for a refund. Additionally, I am unable to remove my payment information from my account.
I made a one-time purchase of face cream, yet they charged me for four consecutive months without my consent. They enrolled me in a subscription I never agreed to! I was charged over $120 before I could cancel. After a pause in charges, I was unexpectedly billed again for an eye cream I never ordered. The email confirmation even stated it was a subscription. How can they charge for items I didn’t order? I’m extremely frustrated and now must change my card due to these unauthorized charges!
I’ll give them two stars because they do cancel my subscription when I email them. However, I unknowingly signed up for a subscription in August, canceled it immediately, and received a refund. In September, I got notified of a charge, which I disputed with a cancellation screenshot, and it was canceled. Yet, I was charged again this morning without any warning. This situation is beyond frustrating.
I ordered three tubes and immediately canceled my subscription in August. I was shocked to see a charge three months later for no apparent reason. They managed to do this because they still had my credit card details through a third-party service. What’s even more concerning is that the last four digits of the card used for this order don’t match mine. I reached out to them, and they claimed they would cancel my subscription, but I wrote again insisting on a refund. Given their questionable practices, I’m doubtful I will see my money back. I strongly advise against ordering from them.
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